Aptive offers a strong focus on environmental pest control and there are a wide range of treatment choices. The technicians are excellent and focus on customer satisfaction more than just gettin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Been with the company for a few years now, never had a problem. Notification of treatements are with enough notice so preperation of pets can be adjusted or if inconvient schedule can be changed. Neve... See more
Company replied
I have requested numerous times in the past that my property not be treated without my permission. It is quite annoying how these stupid people show up at my house unannounced and without my permissio... See more
Company replied
Rahman as always was on time. Sent me pictures of all his work, and asked as always if I have any special concerns.Each person that represents Aptive are always respectful and caring and these days th... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
1248 Sussex Turnpike Bldg A, Unit 4, 07869, Randolph, NJ, United States
- 12013971483
We overthink pests so you don't have to.
4.3
Excellent
55 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Always polite, do their jobs well, explain everything they do and make sure you have no other concerns. Excellent service!
May 29, 2025
Reply from Aptive Pest Control - Newark
Hi Barbra,
Thank you so much for sharing this! We're thrilled to hear that you Aptive team has consistently delivered the kind of service that leaves you feeling informed, heard, and well taken care of. It's so important to us that every visit feel personal and professional, and it means a lot to know we've earned your trust. We're grateful to have you as part of the Aptive family!
-Jasmine
Very Professional and thorough staff…
Very Professional and thorough staff worked on my house
May 24, 2025
Reply from Aptive Pest Control - Newark
Hi Douglas,
Thank you for taking the time to share your experience! We’re so happy to hear our Aptive team was professional and thorough while working on your home. Providing attentive, high-quality service is what we’re all about, and it means a lot to know it showed during your visit. We appreciate having you in the Aptive family and look forward to keeping your home protected with the same care moving forward!
-Jasmine
Worst customer service …
I have requested numerous times in the past that my property not be treated without my permission. It is quite annoying how these stupid people show up at my house unannounced and without my permission. I will not pay for any service that I did not authorize. Your phone calls ate supposedly recorded, go check your records.
May 12, 2025
Reply from Aptive Pest Control - Newark
Hi Theresa,
Thank you for reaching out and sharing your concerns. We truly apologize for any frustration or inconvenience this situation has caused. At Aptive, we always aim to provide clear communication and respect our customers' preferences. We understand how important it is to ensure services are performed only when authorized, and we’re taking your feedback seriously.
We’d like to personally review your account and make sure everything is aligned moving forward, ensuring that we meet your expectations. Please reach out to us directly at socialmedia@goaptive.com at your convenience, and we’ll work to resolve this promptly.
Thank you for your patience and for bringing this to our attention. We appreciate the opportunity to make things right.
-Jasmine
Aptive Is a reliable Pest Control Service
Aptive Pest Control treats my property every 3 months and they do an excellent job. The rep knows exactly what needs to be done and the service is very reliable.
May 7, 2025
Reply from Aptive Pest Control - Newark
Hi Mike,
Thank you so much for your kind words! We're thrilled to hear that our service professional consistently provides excellent, reliable care for your property. At Aptive, we take pride in delivering expert service with every visit, and it’s wonderful to know we’re meeting your expectations. We truly appreciate having you as part of the Aptive family and look forward to continuing to keep your home protected!
-Jasmine
The service went very well he was very…
The service went very well he was very concerned about the issue I discussed with him. He assured me he would that care of them.
April 25, 2025
Reply from Aptive Pest Control - Newark
Hi Ted,
Thank you for sharing your experience! We're so glad to hear your service professional took the time to listen and showed real care for your concerns—that kind of attention is exactly what we strive for at Aptive. It means a lot to know you felt supported, and we're here anytime you need us. Thanks for being part of the Aptive family!
-Jasmine
Pedro was quick and efficient
Pedro was quick and efficient. He explained what he would be doing today. He told me they were out of mosquito traps but would be provided on the next visit. He was polite, respectful and knowledgeable.
May 1, 2025
Reply from Aptive Pest Control - Newark
Hi Betty,
Thank you so much for the kind words! We're thrilled to hear Pedro provided you with such a positive experience—his professionalism and clear communication are exactly what we strive for at Aptive. We appreciate your patience regarding the mosquito traps and will make sure they’re taken care of on the next visit. Thanks for being a valued part of the Aptive family!
-Jasmine
Each tech is super professional
Each tech is super professional! This month Juan treated our property and was on time, efficient, and friendly. He sent photos of all the work and let us know what was done. I recommend this service.
April 24, 2025
Reply from Aptive Pest Control - Newark
Hi Abra,
Thanks so much for sharing your experience! We're thrilled to hear that Juan took great care of your property and kept you in the loop every step of the way. At Aptive, we're proud to have professionals like him on our team and grateful to have customers like you who appreciate the service. Thanks for the recommendation and for being part of the Aptive family!
-Jasmine
I have a problem with see above
I have a problem with your scheduling process. You do not A: give us enough lead time for the next appointment and B: it is far too difficult to change an appointment to a time and date that works for your customers. To make a change an appointment I need to call in and talk to someone. Your web process doesn't allow enough selection past a week out. YOU NEED TO CHANGE THIS. Other companies do not make it this difficult to change an appointment. !!!!
April 24, 2025
Reply from Aptive Pest Control - Newark
Hi Frank,
Thank you for taking the time to share your feedback. We completely understand how frustrating it can be when scheduling isn't as flexible or convenient as it should be, and we're sorry for the inconvenience you've experienced. At Aptive, we're always looking for ways to improve, and feedback like yours is incredibly helpful. We'd love take a closer look at your account and see how we can better support your scheduling needs -- please feel free to reach out to us at socialmedia@goaptive.com. We really appreciate you being part of the Aptive community.
-Jasmine
Random notification of service when no service is done to the property
What service? No one did any service to my house.
April 23, 2025
Reply from Aptive Pest Control - Newark
Hi there,
The email you received was intended as an invitation to share feedback on your overall experience with Aptive. We apologize for any confusion it may have caused. If you'd like to share your thoughts on your service as a whole, we’d truly appreciate it—your feedback helps us continue providing the world-class care you deserve.
-Jasmine
They do a through job
They do a through job. I haven’t seen any bugs or maybe one stink bug.
March 25, 2025
Reply from Aptive Pest Control - Newark
Hi JoAnne,
Thank you for taking the time to share your feedback! We're thrilled to hear that you're seeing such great results with our service. It's always our goal to provide thorough care, and we're so happy to know it's keeping those bugs at bay. If you ever need anything further or have any questions, feel free to reach out -- we're always here to help!
-Jasmine
Asking me to review a service that was…
Asking me to review a service that was never performed
April 4, 2025
Reply from Aptive Pest Control - Newark
Hi Scott,
We understand how frustrating that must be, and we appreciate you bringing it to our attention. That is definitely not the experience we want for our customers. We would love to look into this and make sure everything is sorted out. Please reach out to us at socialmedia@goaptive.com so we can get this resolved for you. Thanks for sharing your feedback -- it helps us improve!
-Jasmine
Although I am the person of record
Although I am the person of record, I was not at home at the time of service. Service personnel have always give very good service, inquiring if there were any special needs etc. I am sure this time followed suit.
I appreciate a job well done!!
March 26, 2025
Reply from Aptive Pest Control - Newark
Hi Mary,
Thank you so much for your thoughtful feedback! We are so glad to hear that the service team continued to provide excellent care, even though you were not home. At Aptive, we make sure to address any specific needs and deliver thorough, high-quality service every time. We truly appreciate you recognizing our team's effort, and we are grateful to have you as part of the Aptive neighborhood!
-Jasmine
Reply from Aptive Pest Control - Newark
We're delighted to hear that you had a positive experience with Rashid treating your home, JD. We appreciate your feedback. Thank you for being the best part of Aptive!
-Alexis
The Agent who performed the inspection…
The Agent who performed the inspection and Treated the outside of house:
Was very professional, courteous, listened too what my needs were and performed and excellent job.
February 3, 2025
Reply from Aptive Pest Control - Newark
We appreciate you taking the time to share this experience with us, Alexander! We strive to provide excellent service and are pleased that our Service Professional met your expectations. Thank you for being the best part of Aptive!
-Alexis
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.