Even though I had a small problem with being switched to a premium plan without my consent (later discovered that I was getting a better deal for less money) I was completely impressed with the resolu... See more
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See what reviewers are saying
I wasn't home during my latest Aptive service, but Dylan made sure I felt completely informed. He sent a detailed update with photos showing exactly where he treated—focusing on eaves, entry points, a... See more
Company replied
Yeah, I canceled my service. It was just far too expensive for what the treat for and Virginia Green actually does the same thing and it’s no contract no commitment so I went ahead and canceled plus... See more
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While I have missed being home when my technician comes (my own scheduling snafus!!!), he always communicates with me about my needs....and so far the treatments have worked well at keeping the pests... See more
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Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
6290 Old Warwick Rd, 23224, Richmond, VA, United States
- 18045678831
We overthink pests so you don't have to.
4.0
Great
57 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Communications before and after the…
Communications before and after the treatment process.
October 14, 2025
Reply from Aptive Pest Control - Richmond
Hi Billy,
Thank you for highlighting the communication you received before and after your treatment! At Aptive, we believe keeping our customers informed every step of the way is just as important as providing effective pest solutions. We’re glad to know our team kept you updated and felt supported throughout the process. We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home.
-Jasmine
Thank you for excellent service.
September 13, 2025
Reply from Aptive Pest Control - Richmond
Hi Jane,
Thank you for sharing your feedback. We’re thrilled to hear you had an excellent experience with our service. At Aptive, we take pride in providing professional, reliable care that keeps our customers’ homes comfortable and protected.
We appreciate you being part of the Aptive neighborhood and for trusting us with your home.
-Jasmine
I tried to change my appointment on…
I tried to change my appointment on line and was not able to reschedule.
September 4, 2025
Reply from Aptive Pest Control - Richmond
Hi Charles,
Thank you for sharing your feedback. We’re sorry to hear that you experienced difficulties trying to reschedule your appointment online. At Aptive, we strive to make scheduling as easy and convenient as possible, and your feedback helps us identify areas for improvement. Please reach out to us at socialmedia@goaptive.com so we can assist with rescheduling and ensure your experience is seamless moving forward.
-Jasmine
Technician took his time to cover all…
Technician took his time to cover all area's and did a Great Job.
September 16, 2025
Reply from Aptive Pest Control - Richmond
Hi James,
Thank you for sharing your feedback. We’re glad to hear that our service professional took the time to thoroughly cover all areas and did a great job. At Aptive, we strive to provide detailed, effective, and attentive service, and it’s wonderful to know that your experience reflected that.
-Jasmine
Great service!!! While I have missed being home when my…
While I have missed being home when my technician comes (my own scheduling snafus!!!), he always communicates with me about my needs....and so far the treatments have worked well at keeping the pests away. I appreciate the care and attention from my technician!!!! Thanks!! I appreciate!!
August 13, 2025
Reply from Aptive Pest Control - Richmond
Hi Carol,
Thank you for sharing your feedback! We’re glad to hear that our service professional has been attentive to your needs and communicates well, even when scheduling challenges arise. It’s wonderful to know that the treatments have been effective in keeping pests away. At Aptive, we take pride in providing thorough, reliable service and making sure our customers feel cared for and supported. We truly appreciate having you in the Aptive neighborhood and look forward to continuing to protect your home.
-Jasmine
The tech left a large bottle here
The tech left a large bottle here. I contacted my rep but got no reply. Bottle is still at my house.
August 2, 2025
Reply from Aptive Pest Control - Richmond
Hi Carol,
Thank you for bringing this to our attention. I’m very sorry for the lack of communication and for the inconvenience of having the bottle left at your home. At Aptive, we aim to provide timely and professional service, and it’s clear we fell short in this instance.
I’d like to get this resolved for you as quickly as possible. Please reach out to us at socialmedia@goaptive.com with your service address so we can arrange for the bottle to be picked up and ensure this does not happen again in the future.
-Jasmine
Reply from Aptive Pest Control - Richmond
Hi Kevin,
Thank you for letting us know. We’re sorry to hear ants are still a problem—that’s not the experience we want for our Aptive customers. Please reach out to us at socialmedia@goaptive.com with your service address so we can review your treatments and work toward a solution. We appreciate your feedback and the chance to make this right.
-Jasmine
I asked tech to get spider webs off…
I asked tech to get spider webs off deck and he only got one side. There are still webs all over the bench and on the other side of the deck. I shouldn’t have to point out all the webs.
July 3, 2025
Reply from Aptive Pest Control - Richmond
Hi Wendy,
Thank you for sharing your experience and for being part of the Aptive community. We’re sorry to hear the spider web removal during your recent service didn’t fully meet your expectations. We agree — you shouldn’t have to point out areas that need attention, and we want to make this right. Please email us at socialmedia@goaptive.com with your service address so we can review your account and ensure a thorough follow-up to properly address all those webs. We appreciate your patience and the opportunity to improve your experience with Aptive.
-Jasmine
I really appreciate the technician…
I really appreciate the technician texting me when he’s on his way & all the pictures he provides me of what he’s done
June 24, 2025
Reply from Aptive Pest Control - Richmond
Hi Karen,
Thank you for sharing your experience! At Aptive, we’re committed to clear communication and transparency, so we’re glad to hear that the technician’s texts and detailed photos helped keep you informed every step of the way. We truly appreciate your trust and look forward to continuing to provide service you can count on.
-Jasmine
Reply from Aptive Pest Control - Richmond
Hi Trisha,
Thank you for sharing your experience. We’re sorry to hear the product hasn’t met your expectations. At Aptive, we take pest control effectiveness seriously and want to make sure you’re fully satisfied. Please reach out to our team directly at socialmedia@goaptive.com so we can review your service and address any concerns to improve your results. Your trust means a lot to us, and we’re here to help.
-Jasmine
True Professionals
The team that came out to my home were very professional, did a thorough job, asked what pest encounters I was experiencing specifically, and were very kind and courteous. I was very impressed with the quality of service they provided.
May 21, 2025
Reply from Aptive Pest Control - Richmond
Hi Ron,
Thank you so much for sharing your experience! We love hearing that our Aptive team made a strong impression with their professionalism, attention to detail, and care. Asking about your specific concerns and tailoring the service to your needs is exactly the level of service we aim to provide every time. We're so glad you felt well taken care of and truly appreciate you being part of the Aptive family!
-Jasmine
Reply from Aptive Pest Control - Richmond
Hi Ray,
Thanks so much for sharing your experience! We're thrilled to hear that your Aptive service professional brought both a friendly attitude and expert knowledge to your visit -- that's exactly the kind of care we strive to provide every time. We're grateful to have you as part of the Aptive family and are always here to help keep your home comfortable and your experience a great one!
-Jasmine
Not sure backyard was treated...Rep had…
Not sure backyard was treated...Rep had trouble with his equipment... Left without giving me an update of what was done... Appointment was very short
April 4, 2025
Reply from Aptive Pest Control - Richmond
Hi Reginald,
Thanks for sharing your feedback -- it really helps us improve. We're sorry to hear the visit left you with questions and concerns, especially about the backyard treatment and the lack of communication. That's not the experience we want for any of our customers. At Aptive, we aim to deliver thorough service and clear updates every step of the way. We'd love the chance to review your account and make sure everything handled properly, so please don't hesitate to reach out if anything feels incomplete. We appreciate you being part of the Aptive neighborhood and giving us the opportunity to make things right.
-Jasmine
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