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Aptive Pest Control - Salt Lake City Reviews 

88
TrustScore 4.5 out of 5

4.4

469 Century Drive West, 84123 Murray, Utah, US


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Rated 5 out of 5 stars

I've been using Aptive for a few years and I'm continualy impressed with the quality of people who show up to preform the pest control. They are always professional, well spoken, in a clean uniform a... See more

Company replied

Rated 4 out of 5 stars

Timely, thorough service. The tech communicates well and arrives as stated. Willing to listen and address specific problems. Would give 5 stars for the service but it falls short on the callbacks tha... See more

Company replied

Rated 5 out of 5 stars

Our Aptive service provider was Will (I believe his name was Will or William) . He was amazing ! Thorough. Professional. Courteous. Kind. Patient. Dedicated. Tripple this guy's salary because he... See more

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Rated 4 out of 5 stars

Our technician, Tucker, is a 10 out of 10, in his attention to detail and he strives to make us very satisfied, but he is limited in what he can do for our area in Stansbury Park, UT. We are located a... See more

Company replied


Company details

  1. Pest Control Service

About Aptive Pest Control - Salt Lake City

Written by the company

Welcome to Aptive Pest Control

Written by the company

Yep, we're pest control nerds
Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.

View our Pest Library

Call (877) 519-2823

Ants

When left untreated, large colonies can form and create serious problems.

Cockroaches

These pets typically require expert teatment to be effectively eradicated.

Flyers

Get help from an expert to effectively treat them, inside and outside your home.

Garden pests

They can ruin your fruits, veggies, or flowers.

Pantry pests

Without treatment, they can quickly ruin your dedicated food space.

Rodents

They can spoil food and spread disease rapidly if untreated.

Spiders

Their webs, eggs, and behavior can create problems if left untreated.

Spingers & biters

Pests that sting or bite and show up both inside and outside your home.

Wasps

Their aggresive nature makes them difficult and dangerous.

See full Pest Library

Contact info

  • 469 Century Drive West, 84123, Murray, Utah, United States

  • 13852339312
Promotion box for Aptive Pest Control - Salt Lake City

We overthink pests so you don't have to.

Smarter pest control starts here.

4.4

Excellent

TrustScore 4.5 out of 5

88 reviews

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4.4

All reviews

(88)

26,609 reviews in the last 12 months

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Rated 4 out of 5 stars

I appreciate the detail & pics…

I appreciate the details and pics of the services provided. The post service instructions are helpful.

October 23, 2025
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Reply from Aptive Pest Control - Salt Lake City

Hi Patrice,

Thank you for sharing your feedback. We’re glad to hear that the detailed service updates and post-service instructions were helpful. At Aptive, we strive to provide not only effective pest solutions but also clear communication so our customers feel informed every step of the way.

We truly appreciate you being part of the Aptive community and look forward to continuing to provide a positive experience.

-Jasmine

Rated 5 out of 5 stars

Exceptional care

Aptive does a great job understanding my pest control needs and adapting as the seasons change. I highly recommend them.

October 15, 2025
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Reply from Aptive Pest Control - Salt Lake City

Hi Sid,

Thank you so much for sharing your experience! We’re thrilled to hear that our team has been able to adapt to your pest control needs throughout the seasons. At Aptive, we strive to provide tailored solutions that keep your home safe and comfortable year-round, so it means a lot to know our efforts are making a difference. Your recommendation truly means the world to us, and we look forward to continuing to serve you!

-Jasmine

Rated 5 out of 5 stars

Our experience was excellant.

Our experience was excellant.
We had a concern and it was promptly addressed.
The technician was polite and thorough!
So far, I'm impressed.

October 14, 2025
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Reply from Aptive Pest Control - Salt Lake City

Hi Denny,

Thank you for sharing your feedback! We’re so glad to hear your concern was promptly addressed and that your service professional was polite and thorough. At Aptive, we strive to provide attentive, reliable service that leaves our customers confident and satisfied, and it’s wonderful to know your experience reflected that.

We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.

-Jasmine

Rated 5 out of 5 stars

Wilson was great in all ways

Wilson was great in all ways! Friendly, timely, & thorough! Thanks again!

October 14, 2025
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Reply from Aptive Pest Control - Salt Lake City

Hi Klay,

Thank you for sharing your feedback! We’re thrilled to hear that Wilson was friendly, timely, and thorough during your service. At Aptive, we pride ourselves on having service professionals who provide professional and attentive care, and it’s wonderful to know Wilson delivered that experience.

We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.

-Jasmine

Rated 5 out of 5 stars

I felt like he got everything

I felt like he got everything

September 24, 2025
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Reply from Aptive Pest Control - Salt Lake City

Hi Juliet,

Thank you for sharing your feedback! We’re glad to hear that your service professional was thorough and addressed everything during your visit. At Aptive, we strive to ensure every service is complete and leaves our customers feeling confident in their pest protection. We truly appreciate you choosing Aptive and being part of our neighborhood.

-Jasmine

Rated 1 out of 5 stars

Ineffective treatments

Ineffective treatments

October 11, 2025
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Reply from Aptive Pest Control - Salt Lake City

Hi Gregory,

Thank you for sharing your feedback. We’re truly sorry to hear that your treatments did not meet your expectations. At Aptive, we take the effectiveness of our services very seriously and want every customer to feel confident in the results.

We would appreciate the opportunity to review your account and address the issue so we can make things right. Please reach out to us directly at socialmedia@goaptive.com so we can ensure your treatments are providing the results you expect and deserve. Your feedback is valuable and helps us continue improving our service for every customer.

-Jasmine

Rated 5 out of 5 stars

Good service

Good service. Great communication. Through job every time.

October 9, 2025
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Reply from Aptive Pest Control - Salt Lake City

Hi Steven,

Thank you for sharing your feedback! We’re thrilled to hear that our team consistently provides good service, great communication, and thorough work. At Aptive, we take pride in delivering effective pest control while keeping our customers informed and confident in the service they receive.

We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.

-Jasmine

Rated 5 out of 5 stars

Satisfied

All around doing a very good job on my spiders

September 26, 2025
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Reply from Aptive Pest Control - Salt Lake City

Hi there,

Thank you for sharing your feedback! We’re glad to hear that our team has been doing a great job addressing your spider concerns. At Aptive, we strive to provide effective and reliable pest control for every home, and it’s wonderful to know our efforts are making a difference.

We truly appreciate having you as part of the Aptive family and look forward to continuing to keep your home comfortable!

-Jasmine

Rated 5 out of 5 stars

We’re very satisfied again

Thanks once again for listening and following through on our pest needs

September 26, 2025
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Reply from Aptive Pest Control - Salt Lake City

Hi Wayne & Cindy,

Thank you for your kind words! We’re glad to hear that our team has been attentive and followed through on your pest control needs. At Aptive, we strive to listen to our customers and provide effective, reliable solutions, and it’s wonderful to know our efforts are appreciated.

We truly value having you as part of the Aptive family and look forward to continuing to keep your home comfortable!

-Jasmine

Rated 5 out of 5 stars

Technician was helpful

Technician was helpful, courteous and thorough. He did everything we asked him to do.

September 26, 2025
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Reply from Aptive Pest Control - Salt Lake City

Hi there,

Thank you for sharing your feedback! We’re thrilled to hear that our service professional was helpful, courteous, and thorough while addressing all of your requests. At Aptive, we take pride in providing professional, reliable, and effective pest control while ensuring every client feels heard and supported.

We truly appreciate your trust in Aptive and look forward to continuing to provide high-quality service for your home.

-Jasmine

Rated 5 out of 5 stars

Jake was awesome

Jake was awesome! He took the time to listen and explain what he was doing.

September 16, 2025
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Reply from Aptive Pest Control - Salt Lake City

Hi Lori & Wayne,

Thank you for sharing your experience! We’re thrilled to hear that Jake took the time to listen and explain everything he was doing. Providing attentive, knowledgeable service is exactly what we strive for at Aptive. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to provide the same excellent service on every visit.

-Jasmine

Rated 5 out of 5 stars

Friendly

Friendly, prompt

September 16, 2025
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Reply from Aptive Pest Control - Salt Lake City

Hi there,

Thank you for sharing your feedback. We’re glad to hear that our team was friendly and prompt. At Aptive, we strive to provide service that is both efficient and personable, and it’s wonderful to know that came through during your visit.

-Jasmine

Rated 4 out of 5 stars

Tech was fantastic

Tech was fantastic, hoping that the actual product will work.
Depending on time of year the product they use works. They are great about coming out for retreatment if there is an issue.

September 12, 2025
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Reply from Aptive Pest Control - Salt Lake City

Hi Renae,

Thank you for sharing your feedback. We’re glad to hear that our service professional provided fantastic service and that you appreciate our commitment to retreatments if issues arise. At Aptive, we strive to provide effective pest control year-round, and your input helps us continue to improve our service. Please don’t hesitate to reach out if you notice any concerns so we can ensure your home remains comfortable.

-Jasmine

Rated 5 out of 5 stars

Great service

I've been using Aptive since I moved into my house in 2022 and they are great. The solved the hornet issue I had when I moved in and haven't not had any bug issues since.

September 11, 2025
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Reply from Aptive Pest Control - Salt Lake City

Hi Tiffany,

Thank you for sharing your experience! We’re thrilled to hear that our team was able to resolve your hornet issue and has kept your home comfortable since you moved in. At Aptive, we take pride in providing reliable, long-term solutions so our homeowners can feel safe and comfortable in their homes. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.

-Jasmine

Rated 4 out of 5 stars
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Reply from Aptive Pest Control - Salt Lake City

Hi Linda,

Thank you for sharing your feedback! We’re glad to hear that your service professional provided professional service. At Aptive, we strive to ensure every visit is thorough, reliable, and respectful of our neighbors’ homes. If you ever need additional assistance or have any questions about your service, please reach out. We’re always happy to help.

-Jasmine

Rated 4 out of 5 stars

Technicians do a great job, call center could do better.

I love the technicians that come & they communicate and do a wonderful job. The only thing I would like better with Aptive is the ability to schedule additional visits. When I call try to purchase an additional one time visit, no one knows how to handle it. I get many calls trying to open an account.

August 13, 2025
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Reply from Aptive Pest Control - Salt Lake City

Hi Sherri,

We’re so glad to hear that you love the service our service professionals provide and that their communication and work have made a positive impression! At Aptive, we take pride in delivering friendly, thorough, and reliable service with every visit.

We also appreciate your feedback regarding scheduling additional visits. We understand how frustrating it can be when the process isn’t clear, and we’ll share your comments with our team to help make requesting extra services simpler and more straightforward in the future.

Thank you for being a valued part of the Aptive neighborhood and for trusting us to keep your home comfortable!

-Jasmine

Rated 5 out of 5 stars

Aeration and Overseeding.

Service was performed as scheduled. Technician was on time.

August 6, 2025
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Reply from Aptive Pest Control - Salt Lake City

Hi Karen,

Thank you for sharing your experience! We’re glad to hear that your service was performed on schedule and that our service professional arrived on time. At Aptive, we strive to provide reliable and professional service, and it’s wonderful to know our team met your expectations.

We appreciate you choosing Aptive to protect your home, and we’re always here if you need any assistance or have questions about your pest control services.

-Jasmine

Rated 3 out of 5 stars

Treatment not effectjve

I asked for extra treatment for pill bubg around the pool area. It doesn’t seem like it was done. I hav a lot of pill bugs in my pool and on the cover. I also have tons of ants all over my peach tree. I need someone to come back and treat around the base of the tree and also treat around the pool extensivelt

August 2, 2025
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Reply from Aptive Pest Control - Salt Lake City

Hi Heidi,

We’re sorry to hear your concerns weren’t fully addressed, as this is not the standard of service Aptive strives to provide. We’d like to make this right by scheduling a no-cost reservice to thoroughly treat around your pool area and at the base of your peach tree so your pest issues are resolved as expected. Please email us directly at socialmedia@goaptive.com so we can get this visit scheduled right away and ensure your next service meets your needs in full.

-Jasmine

Rated 2 out of 5 stars

Customer communication is lacking (that’s being kind)

I really liked my technician so this is no reflection on him. My reason for only 2 stars is the scheduling and communication. I’ve had appointments, waited all day since my time frame was 8am-5pm (which in and of itself is ridiculous) and then had no shows or they come after 5pm and I’ve left after staying home all day long. They do reach out 30 minutes before arriving but I can’t for the life of me understand why they cannot give a smaller time window for a scheduled appointment. When I try communicating through text, I select the option to have a customer service rep contact me “soon.” The response tells me “thanks for my patience” and then their idea of “soon” is the next day many hours later when I’m not near my phone. Since I don’t see their message, it defaults to “let us know if you need help with anything” by responding with a number which then tells me a CS representative will be contacting me soon. It’s so bad. How can they not figure this out?
And we’ve had lots of spiders inside our home this year. I’m having a followup service because they are still showing up. I left a great company because I was told Aptive is the best. I’m definitely second guessing my decision.

July 22, 2025
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Reply from Aptive Pest Control - Salt Lake City

Hi there,

Thank you for your honest feedback. We're so glad to hear you’ve had a great experience with your service professional—that’s something we’re proud of at Aptive. That said, we're truly sorry for the frustration with scheduling, communication delays, and the ongoing pest issues.

You’re absolutely right to expect clearer time windows and more responsive support. We’re actively working to improve both, and your experience helps highlight where we need to do better.

We appreciate you giving Aptive a chance, and we’re committed to making things right—starting with a thorough follow-up to tackle the spider activity. If there’s a time that works best for you, just let us know and we’ll do our best to accommodate.

Thanks again for your patience and for being a part of the Aptive family.

-Jasmine

Rated 5 out of 5 stars

This company cares about customer satisfaction!

This company really seems to care about their customers. When the guy came out to spray my yard, he listened to any details I had for him and immediately and thoroughly did what I asked. The 3 times they have come out so far, they've done a great job, and I have noticed a stark decline in bugs: specifically grasshoppers, wasps, and ants.
This is an effective 5-star service, if you ask me!
I've had other services in the past and did not have the same positive results.
I'm very pleased and feel like my money was well spent!

July 22, 2025
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Reply from Aptive Pest Control - Salt Lake City

Hi Sylvia,

Thank you so much for your thoughtful review! We're thrilled to hear that our service professional listened closely to your concerns and delivered thorough, effective treatments—especially with those pesky grasshoppers, wasps, and ants. It means a lot to know you’re seeing real results and feeling confident that your investment with Aptive is well spent.

We’re grateful to have you as part of the Aptive family and look forward to continuing to protect your home with the same care and attention. Thanks again for trusting us!

-Jasmine

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