Mak first asked if we had any issues and when I told her spiders have been increasing of late she spent extra time addressing our concerns. Excellent job!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have noticed so many more fleas, sugar ants, yellow jackets, and spiders between treatments. We have had other services and this has never happened. Now I am stuck in a two year contract with them... See more
Company replied
Aptive provides a really great pest control service. They always ask if there are any concerns prior to showing up, and they explain everything that they have done, along with how it was treated and... See more
Company replied
They arrive on a set schedule, I never need to worry about schedule times, They take care of business wether I'm home or not, seamless routine. Before I started with Aptive, my covered back deck was... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
917 134th St. S.W., Suite A-6, 98204, Everett, WA, United States
- 12067410820
We overthink pests so you don't have to.
4.3
Excellent
187 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hard to talk to a real person, impossible to cancel your service. Technician was fine.
Your strategies for scheduling shows no concern for my time. Poor communication from head quarters. The webpages appears to be designed to make it hard to cancel the service. Since starting using your service, ( I so regret it) the bugs are worse, but I had to pay more than my prior service.
July 17, 2025
Reply from Aptive Pest Control - Seattle
Hi Jane,
Thank you for sharing your experience with us. We’re genuinely sorry to hear about the challenges you’ve faced with scheduling, communication, and the effectiveness of your pest control service. At Aptive Environmental, we know your time is valuable, and it’s important that our processes respect that—so it’s disappointing to learn we didn’t meet those expectations.
We also understand how frustrating it must be to feel like the pest issues have worsened, especially after switching services and investing more in your home’s protection. That’s not the outcome we want for any of our customers.
Regarding cancellation, we want the process to be straightforward and transparent, and we apologize if our website didn’t make that clear.
We would appreciate the chance to review your account and work with you toward a solution that better fits your needs. Please reach out to us directly at socialmedia@goaptive.com so we can help address your concerns and restore your confidence in our service.
Thank you for your honest feedback—it’s essential in helping us improve for you and all members of the Aptive neighborhood.
-Jasmine
The ants are gone!
July 13, 2025
Reply from Aptive Pest Control - Seattle
Hi Nancy,
That’s what we love to hear—goodbye ants! We're so glad the service is working and that you're seeing the results. At Aptive, we’re committed to creating comfortable peace of mind, and it’s great to know our team delivered. Thanks for letting us be a part of protecting your home!
-Jasmine
The associate didn’t reach out in…
The associate didn’t reach out in advance of the appointment. I had and ask to look under the stairs in the backyard as I found wasps there (I was also attacked by them). I was at home for the whole day waiting for him and left only to eat something, which I believe was the time he showed up and wasn’t also able to connect with him in person to discuss this issue. This has never happened before as either the associate sends a message in advance they are coming or knocks the door to check if there are specifics areas or concerns that they need to be aware of.
July 11, 2025
Reply from Aptive Pest Control - Seattle
Hi Maria,
Thank you for taking the time to share your experience with us. We're really sorry to hear that your most recent service didn’t meet the level of communication and thoroughness you've come to expect from Aptive. We understand how important it is to be notified ahead of time—especially when there are urgent concerns like the wasp activity you mentioned.
Your safety and peace of mind matter deeply to us, and it’s incredibly frustrating to hear you were left waiting and weren’t given the opportunity to discuss your concerns in person. That’s not the standard we aim for, and we’re going to make sure your feedback is used to help our team improve the way we communicate and follow through.
We’d really appreciate the chance to make this right—please feel free to reach out to us at socialmedia@goaptive.com so we can follow up directly and ensure your next service is handled with the care and attention it deserves. Thank you again for being a part of the Aptive family.
-Jasmine
Inadequate service
I have had three Aptive service providers out to my house in three weeks. The first provider did not notice the multiple wasps going in and out of the eaves near my front door. When I called for subsequent service to deal with the issue, neither providers were thorough enough to deal with the issue fully and the wasps continued to go in and out of my attic and build their nest. I have since paid another company to deal with the issue and within 48h the wasps were gone. I am incredibly disappointed and frustrated with the service with Aptive - providers first did not recognize and then did not adequately deal with the pest problem that we were having. We will now need to get someone to come replace the insulation damage from the wasps because they were in our attic for so long. I pay for Aptives preventative service so to prevent these issues from happening and due to your poor service we now have a bigger issue that will need to be dealt with and I will have to pay extra for.
June 27, 2025
Reply from Aptive Pest Control - Seattle
Hi Leah,
Thank you for taking the time to share your experience—we’re genuinely sorry to hear about the frustration and the inconvenience this situation has caused. It’s clear we didn’t meet the standard of service we promise at Aptive, and we understand how upsetting it must be to have trusted our preventative care only to have the issue escalate. You’ve every right to expect a thorough and effective resolution, and we’re disappointed to learn that our visits didn’t provide that.
We’d really like the opportunity to review your account and make this right. When you have a moment, please email us at socialmedia@goaptive.com with your service address and any additional details so we can take a closer look and follow up promptly. Your trust means a lot to us, and we appreciate the opportunity to address this properly.
-Jasmine
Aptive goes above and beyond to provide…
Aptive goes above and beyond to provide excellent, timely and professional service
July 1, 2025
Reply from Aptive Pest Control - Seattle
Hi Cynthia,
Thank you for your thoughtful feedback! At Aptive, going above and beyond isn’t just a goal—it’s how we show our commitment to every customer. We’re thrilled to hear that our timely and professional service has made a positive impact for you. Your trust means everything to us, and we look forward to continuing to deliver the exceptional care you expect from Aptive.
-Jasmine
Horrible
Horrible. Service not complete. And technician extremely rude. Very unprofessional. Will be canceling Aptive.
June 22, 2025
Reply from Aptive Pest Control - Seattle
Hi Becky,
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. At Aptive, we take pride in delivering thorough service with professionalism and respect, so it’s concerning to learn that we fell short. We’d like the opportunity to review your account and make things right. Please reach out to us directly at socialmedia@goaptive.com with your service address so we can address the issues you faced and work toward a resolution. Your satisfaction is very important to us, and we hope to regain your trust.
-Jasmine
Spiders and Wasps are gone! YES!!
It is good to know that the Spiders and Wasps and Hornets aren't lurking in every corner, waiting to see my demise.
June 21, 2025
Reply from Aptive Pest Control - Seattle
Hi Maryann,
Thank you for sharing your thoughts! We’re glad to know that with Aptive on your side, those unwelcome spiders, wasps, and hornets aren’t lurking around to surprise you. Keeping your home safe and comfortable is what we’re here for, and we appreciate you trusting us to protect your space. You’re a valued part of the Aptive family, and we look forward to continuing to keep those pests at bay!
-Jasmine
Good but not great
While our ant situation is under control, your company was unable to help us with our growing moth problem! Anytime we asked for supplies - in advance - the tech who showed up rarely had those items with him.
Felt like our needs haven’t been fully met.
June 13, 2025
Reply from Aptive Pest Control - Seattle
Hi Julie,
Thank you for taking the time to share your experience. We’re glad to hear the ant issue has been brought under control, but we're truly sorry to learn that we’ve fallen short when it comes to supporting you with the moth problem and the supplies you’ve requested.
At Aptive, we strive to provide dependable and responsive service during every visit, and it's clear we missed the mark on consistency and follow-through. Your concerns are valid, and we want to do better.
We’d appreciate the chance to connect with you directly, review your service history, and find a resolution that meets all your needs. Please reach out to us at socialmedia@goaptive.com. Your satisfaction is important to us, and we're committed to restoring your confidence in the service we provide.
Thanks again for being a part of the Aptive family—we’re here for you and ready to make things right.
-Jasmine
Much better than others
We like that Aptive provides more services during peak pests months than comparable providers. We see very few if any pests year round.
June 4, 2025
Reply from Aptive Pest Control - Seattle
Hi Courtney and Mason,
Thank you for the thoughtful review! We're so glad to hear that you've seen strong, consistent results and are noticing the benefit of our proactive approach—especially during peak pest months. At Aptive, we're committed to delivering year-round protection and real peace of mind, and it means a lot to know that’s been your experience. We appreciate you being part of the Aptive neighborhood!
-Jasmine
Ants are still here rodent traps not…
Ants are still here rodent traps not filled again
June 13, 2025
Reply from Aptive Pest Control - Seattle
Hi Richard,
We’re really sorry to hear that you’re still seeing ants and that your rodent stations weren’t properly maintained. That’s definitely not the level of service we aim to provide at Aptive, and we appreciate you bringing it to our attention.
We’d love the opportunity to make this right and ensure your next service is handled thoroughly—inside and out. Please feel free to reach out to us at socialmedia@goaptive.com with your service details and availability so we can get a follow-up visit scheduled as soon as possible.
Thank you for being part of the Aptive family—we’re committed to turning this around for you.
-Jasmine
Reply from Aptive Pest Control - Seattle
Hi there,
Thank you for recognizing the customer service you received from our team. At Aptive, listening to and addressing your requests is key to providing pest control that truly fits your needs. We appreciate having you in the Aptive neighborhood and look forward to continuing to serve you.
-Jasmine
Respray for sugar ants
We had service done 3 weeks prior and noticed an influx of sugar ants in our house. We called aptive and they sent someone to spray inside our house the next day! It was quick and effortless, we have been with Aptive for a bit but they never cease to impress me!
June 10, 2025
Reply from Aptive Pest Control - Seattle
Hi Stephanie,
Thank you so much for your thoughtful review! We’re thrilled to hear that our team was able to respond quickly and get your sugar ant issue taken care of without any hassle. Providing fast, effective, and seamless service is exactly what we strive for at Aptive, and it means a lot to know we continue to impress. We truly value your loyalty and are so glad to have you as part of the Aptive family!
-Jasmine
I appreciate the communication and…
I appreciate the communication and photos before and after service.
May 30, 2025
Reply from Aptive Pest Control - Seattle
Hi Laura,
Thank you for sharing your feedback! We’re glad to hear that the communication and photos before and after service have helped keep you informed and confident in the work we’re doing. At Aptive, transparency is key to building trust and delivering the best pest control experience.
We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with care and clear communication.
-Jasmine
I like how they let you know in advance…
I like how they let you know in advance when they’re coming, they’re always on time. We’ve had different people come, but everyone one has been professional and very friendly and they take the time to listen to what my needs are.
May 17, 2025
Reply from Aptive Pest Control - Seattle
Hi Karen,
Thank you so much for sharing your experience! We’re glad our team’s punctuality and clear communication have made a positive difference. Having different service professionals visit while maintaining that same friendly, attentive approach is something we really value at Aptive. Listening to your needs and making sure you feel heard is key to how we serve our customers. We’re grateful to have you as part of the Aptive family and look forward to continuing to protect your home with care and consistency!
-Jasmine
Reply from Aptive Pest Control - Seattle
Hi Davis and Ruth,
That’s fantastic to hear—thank you for sharing! We’re so glad your home has noticed a difference thanks to your Aptive service. Keeping your space comfortable is exactly what we’re here for, and it means a lot to know we’re making a difference. Thanks for being part of the Aptive family—we’re here whenever you need us!
-Jasmine
Reply from Aptive Pest Control - Seattle
Hi Linda,
We love hearing this -- thank you so much for the kind words! At Aptive, we're proud to have a team of service professionals who genuinely care about delivering quality and consistency every time they visit. Knowing that each service professional who comes to your home has made such a great impression truly means the world to us. We're so glad to have you as part of the Aptive family!
-Jasmine
I am trying to cancel my account
I am trying to cancel my account. The service was great but I cannot afford it anymore. I have called serval times but no one has helped me to cancel,, This is the only way I can alert you. I had to change my phone number.
May 19, 2025
Reply from Aptive Pest Control - Seattle
Hi Nadine,
Thank you for sharing your experience and for your kind words about our service. We completely understand how budgeting can change, and we want to make the cancellation process as smooth as possible for you. We’re sorry to hear you’ve had trouble reaching us—that’s not the experience we want for our Aptive neighbors. Please email us directly at socialmedia@goaptive.com with your details, and we’ll personally assist you with your account. Thank you for being part of the Aptive community, and we appreciate the opportunity to help.
-Jasmine
I emailed and they came two days later
I emailed and they came two days later! I had ants. They visit the house monthly to spray. I just appreciate how professional and fast they are!!
May 14, 2025
Reply from Aptive Pest Control - Seattle
Hi Olivia,
Thank you so much for sharing your experience! We’re really glad to hear how quickly we could respond to your ant problem and that our team’s professionalism made a difference. At Aptive, being timely and consistent with our monthly visits is key to keeping your home comfortable—and your peace of mind intact. We appreciate you trusting us with your home!
-Jasmine
I was able to change my application…
I was able to change my application time. Appreciate the help.
May 12, 2025
Reply from Aptive Pest Control - Seattle
Hi Bob,
Thank you for sharing your experience! We’re so glad we could accommodate your schedule and provide the flexibility you needed. At Aptive, we always strive to make things as convenient as possible for you. If you need any further adjustments or assistance, don’t hesitate to reach out – we’re happy to help!
-Jasmine
Good job
The majority of insects are taken care of, but fleas still seem to be a problem even after calling them back to reapply.
April 24, 2025
Reply from Aptive Pest Control - Seattle
Hi Kathleen,
Thank you for sharing your feedback! We're thrilled to hear that the majority of insects have been taken care of, but we completely understand your concern about the fleas. Flea treatments can sometimes require additional attention, and we’re here to make sure we get it right for you. Please don’t hesitate to reach out again so we can make sure everything is thoroughly addressed. We truly appreciate your patience, and we're committed to ensuring you have a comfortable home! Thanks for being part of the Aptive family!
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.