Aqdas Travel LTD Reviews 

201
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for providing professional guidance, exceptional care, and attentive support throughout the entire booking process and journey. Many people note that travel arrangements, including comfortable hotel accommodations and reliable private transport services, are handled remarkably smoothly and efficiently from start to finish. Some reviewers were happy with the flexible ability to customize travel packages to perfectly match specific personal requirements and budgets. Consumers also deeply appreciate the constant communication, prompt responses, and continuous availability of dedicated agents offering helpful advice during the entire trip.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional, responsive, and supportive... See more

Service

Customers consistently note positive experiences with service, highlighting great support from start to... See more

Booking process

Users describe positive interactions with booking_process, highlighting a smooth and straightforward... See more

Holidays

Consumers find holiday experiences to be exceptionally positive, describing their journeys as smooth and... See more

Customer service

Clients share positive opinions on customer service, highlighting that team members are professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We booked our umrah package for 8 days through aqdas travel LTD my package booked by Mr Usama Malik, Usama is vey nice guy he done our tickets and hotels very professionally with best services availa... See more

Rated 5 out of 5 stars

Alhamdulillah ! we have completed our 7 days long Umrah tour with AqdasTravel Ltd with the supervision of Brother Muhammad Sheryar very smoothly. Special thanks to Mr. Sheryar for his continuous su... See more

Rated 5 out of 5 stars

We made a 10 night Umrah booking with Muhammad Sheryar at Aqdas Travels. From flights, visas, transportations and hotels - a complete package at a good price. From start to finish, Muhammad Sheryar... See more

Rated 5 out of 5 stars

Simply Just Amazing....... I highly recommend Aqdas Travel as I have personally experienced an amazing Umrah Trip via them. They provide really great service and check on the services/hotel/tra... See more


Company details

  1. Travel Agency

Written by the company

Aqdas Travel Ltd is an (ATOL 12834) protected company with over years of experience working on Hajj and Umrah packages, we are experienced in providing you with private and explicit advice on the blessed pilgrimage of Hajj and Umrah. At Aqdas Travel LTD, We take immense pride in facilitating your spiritual journey. As a leading name in the world of Islamic tourism, we specialise in providing individual and group Umrah packages, tailored to meet your unique needs. Whether you plan to embark on this sacred pilgrimage with your family or friends, our commitment is to ensure a safe and comfortable Umrah experience like no other.


Contact info

4.9

Excellent

TrustScore 5 out of 5

201 reviews

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4.9

All reviews

(201)

144 reviews in the last 12 months

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Rated 5 out of 5 stars

Attif was very helpful and quick to…

Attif was very helpful and quick to help me build the right package for my trip. He was very flexible and thought along on what could be best for my travel needs and timings.

I would recommend !

January 17, 2026
Unprompted review
Rated 1 out of 5 stars

Unprofessional avoid for your own good

Unprofessional avoid at all costs as if something does go wrong you are on your own. We traveled from Medina to the hotel in Makkah and were asked about the booking reference in the lobby of the hotel at which point I asked aqdas travel for it and was told "I'm already working on it", a few minutes later I received a phone call and apparently the hotel cancelled last minute. The booking reference was never shared with us (Medina hotel was shared as a pic to show reception the day of our travel to Medina, 24h before the flight is when we got informed that we had do the online check in so I guess not a full package) so I'm assuming they never paid for it otherwise the hotel couldn't have cancelled. I've asked for proof of this and no proof has ever been given apart from one of the people I spoke with said they had booked the hotel with intent to pay once we check in and a picture showing the cancellation email with the receive date and time conveniently cropped out. This pic was deleted from the WhatsApp chat along with other messages, this tells me that they tried to cover up their mistakes which is just beyond unprofessional considering they had the money to pay in full as I payed a month prior in full. The guy I spoke with while at the lobby asked me to ask reception if they had any available rooms and I should pay for it and be paid back later by the travel agent. At this point I blocked their number as they were not providing solutions. I paid for a different hotel myself having being told I will get paid back once receipt is shared and I had to wait more than 3 weeks after with barely any compassion showed from the numerous people I spoke with, and kept being told Im just inexperienced in travelling and blaming me for their unprofessional behaviour. I was also told that if I shared receipts with them for paying the breakfast at the hotel we stayed at they would cover as the original hotel had breakfast included, once I asked for this it was denied. Airplane seats were not bought and I had to pay on top to be able to sit next to my wife. I've shared receipts and they are yet to pay. The refund I received I disputed more than once but they were firm in what they can send, and on more than 1 occasion I said for them to pay whatever because I didn't want to deal with them anymore and it still took 3 weeks to get any money out of them. Shambles

December 26, 2025
Unprompted review
Aqdas Travel LTD logo

Reply from Aqdas Travel LTD

Dear Ismail Islyam,

Thank you for sharing your feedback. We are sorry to hear that you feel dissatisfied with your experience, and we would like to address the points raised in your review with clarity.

Firstly, we confirm that full payment for the original hotel booking was received. Unfortunately, the hotel in Makkah became unavailable due to circumstances beyond our control. This was communicated to you at the time, and while we understand your request for written confirmation, hotels in Saudi Arabia do not always provide formal cancellation documentation. This does not reflect an intention to act unprofessionally, nor was any booking made without payment.

As discussed, you chose to book an alternative hotel independently, and we agreed to review reimbursement upon receipt of valid documentation. The refund process took time due to internal verification and accounting procedures, not due to lack of compassion or disregard. We apologise if the waiting period caused frustration.

Regarding breakfast charges, while breakfast was included in the original package, And breakfast amount has been paid to you with the Hotel charges.

We would also like to clarify that airline seat selection is not included in our travel packages and is always subject to airline policies and additional charges. Any costs paid directly to the airline for seat selection are the passenger’s responsibility, and this is standard industry practice.

To date, we confirm that payment has been made to you covering:

1-Hotel accommodation.

2-Breakfast amount as agreed.

3-An additional amount provided as compensation.

4-And breakdown for all amount has already been sent to you 5 days ago.

Any further claims outside the agreed scope of services cannot be accepted.

We regret that your experience did not meet your expectations and assure you that at no point was there any intention to blame or undermine you as a traveller. We value all our customers equally, regardless of travel experience.

Kind regards,

Aqdas Travel Ltd

Rated 5 out of 5 stars

Amazing experience with them

Amazing experience with them, so helpful with everything and well organised, always available with any requires, highly recommend the team. JazakAllah

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Osama was very quick in responding, queries and calls. Vety helpful and polite person..i have already recommended him to family and friends. Insha'Allah will come back to him in future.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Usama Malik

Thank your for this beautiful experience. We did our first Umrah and Usama Malik helped us organise it. Everything went smoothly and he was there for all our questions.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Spoke to brother Malik

Spoke to brother Malik. Amazing with the options he gave including flights and hotels. Was very patient with me inshallah planning to go back to him in the future.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience, would highly recommend

We made a 10 night Umrah booking with Muhammad Sheryar at Aqdas Travels. From flights, visas, transportations and hotels - a complete package at a good price. From start to finish, Muhammad Sheryar was available to answer all our questions and guide us. His help was above and beyond - Nothing was too much trouble for him. A very pleasant person to book and deal with. Had such a great experience - everything was taken control of and would highly recommend to anyone.

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

It was great experience

It was great experience, everything went according to plan and we satisfied with the service we received. Usama malik from the UK was great guide and support all the way

December 26, 2025
Unprompted review
Rated 5 out of 5 stars

I want to say a massive thank brother Atif

I want to say a massive thank you to brother Atif he was very helpful and gave me an amazing package. He went above and beyond for me and my family. I highly recommend brother Atif. While I was in Saudi performing umrah if I needed anything information I would contact him and he would kindly help me. He made sure to check up on us if we reached safely or if we needed anything information. Once again thank you brother Atif.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Umrah Travel Experience

I had a wonderful experience with this Aqdas travel Ltd (Usama Malik). Their service was quick, organized, and very professional. From the moment I booked, everything was handled smoothly — clear communication, helpful guidance, and timely updates throughout the process.

The team was always available to answer questions and made the entire journey stress‑free. I truly appreciate their dedication and efficiency. Highly recommended for anyone looking for reliable and high‑quality Umrah services.

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

We booked our first Ummrah through Usama

We booked our first Ummrah (Dec 2025) through Usama Malik, everything was taken care of perfectly, visa, private transfers, our selected hotels and direct flights. What me and my family requested, was accommodated. Alhamdulillah, all went well. Thank you for a great service.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Umrah

Our Umrah journey from Makkah to Madinah, organised by Usama Malik Sahab, was a truly seamless and memorable experience. Every aspect of the trip was planned with great professionalism and attention to detail. The hotel arrangements were good — comfortable, hospitable, and conveniently located close to both the Haram in Makkah and the Prophet’s Mosque in Madinah.

We are sincerely grateful to Usama Malik Sahab for ensuring a smooth and spiritually fulfilling pilgrimage. His dedication, support, and service throughout the trip were greatly appreciated. We highly recommend his services to anyone planning their Umrah.
Thank you 🙏
From,
Badruzzaman khan
Mrs Shaheda khan
Ajwad khan

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

They provided excellent service from…

They provided excellent service from start to finish. They were knowledgeable, friendly, and took the time to explain all available options clearly. The process was smooth and efficient, and everything was handled professionally. I’m very satisfied with the service and would happily use them again. Thankyou to Muskan and the team

December 31, 2025
Unprompted review

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