aquabliss Reviews 

This company is amazing, incredibly quick to answer the phone and super helpful confirming stock delivery. The order was received within 2 days and communication on email are superb. Highly recommended.

Horrible company to deal, don’t even know if they/it exists. They/it need reported to the proper authorities. Kept my money for three weeks then emailed to state ‘ITEM DAMAGED BY THE COURIER’ look at previous reviews, how many times they used the same excuse. Only when I threatened them by reporting these cowboys to the fraud squad did I finally get my refund. Please don’t even have a thought of buying anything from these elusive people unless you want a fight to receive your goods or ever get your money refunded. Total cowboys through and through.

To start positively, the products I have have been fine.
However, one item they failed to deliver on three attempts. When the item did arrive it was not remotely what I ordered.
And then came customer services (renamed at Aquabliss as the covering our arses line). Basically (and I could go on because I’m still fuming), no support for the customer at all, Mr Customer Service himself is the rudest man I have ever dealt with (refused to acknowledge Wednesday-Tuesday was a week!), everything was my fault (thought the customer was always right), and actually pushed me to the point of calling him an inappropriate name.
My advice - if you don’t get what you want the first time, cancel your order and buy elsewhere. It really is not worth your blood pressure!

I was slightly unsure after reading the reviews in here. I must say customer service is very poor and The member of customer service (which for some reasons cannot be named) who took my call was very rude. Luckily the order was delivered after I spoke to the couriers, but Aquabliss didn’t bother sending any tracking details, didn’t advise me I had to book the delivery. Don’t think I’ll be buying from them again.

This company is happy to say what their records say was dispatched- and then happy to accept not all items were delivered- but then get picky when it doesn’t suit them. If you want a business to avoid refunds for items that weren’t delivered and then make some pretty big assumptions on your behalf - then give these guys a go. Otherwise avoid and go elsewhere

Ordered my shower screen in March was told it was In stock 4 weeks later no communication what so ever so I rang them to which they said my screen had got broken in transit and they would get a new one out to me, every week after that I rang them and got the same answer it's stuck in the suez canal then after that because of covid they have a shortage of drivers !!! I told them they are the only ones still using covid as an excuse. I've not once got a phone call or email from this company even though I have emailed asking a manager to contact me, I'm finally supposed to be getting my screen Tuesday I won't believe it till it arrives. I will never use this company again the worst customer service I've ever come across. I would just like to add I was offered a refund several times which I declined thinking it would only be another 2 week wait for my screen which ended up being over 10 week wait if I had known it was going to be this long I would have accepted the refund also they did send me out my shower tray next day delivery but again it was me doing all the ringing up and emailing. I should have recieved my screen today I took a day off work and late yesterday the cancelled my order without speaking with me and are refunding me for the screen I've been waiting 14 weeks for, I will never ever use this company again I really feel my order got cancelled because of this review as when I spoke to them this morning they said my review wasn't a honest one as I forgot to mention they offered me a refund and sent my tray out !!! Still very poor customer service I asked to speak to a manager they said managers don't speak with anyone as they are working from home 🙄 that says it all.

Ordered a bathroom from these guys on the …it was delivered just 2 days late
All checked on arrival and all complete and intact. Now it’s fitted it’s amazing quality and the quadrant shower is awesome. If I’m honest I didn’t know what to expect ordering online and at their prices but I’m so glad we did. If you’re looking for a new bathroom don’t hesitate to shop here . Such an easy pleasant transaction from start to finish, great customer service and super fast delivery.

Vanity unit is beautiful and quick delivery but base drawer was damaged on delivery and I have had no response from Aquabliss when trying to resolve.

Excellent service and very helpful. Realised after 3 months that a vital part of the package was missing, only found when plumber started fitting. Company only too happy to send it, despite my delay. Would recommend.

Competitive price, excellent delivery timescale, great communication

Will be a returning customer

Aquabliss had a particular size of shower cubicle we couldn't get from other suppliers. We explained our time requirements before ordering and they kept their promise.
The quality is excellent and it looks great. Our experienced fitter said it was the easiest screen he had ever fitted.

Prompt service, excellent customer service.

Not worth the hassle.

Ordered a toilet and shower enclouse at start of February and paid online. After 5 days, received an email to advise there is an additional £35 surcharge for delivery, phoned and paid this the same day to avoid any further delays. 3 weeks later, still no sign of delivery. Was advised it would be delivered on X, or Y, and then a week later told it was stuck at customs. At no point was a tracking number or freight company contact provided, and happily refunded under the guise of "we've asked for the goods to be returned". I suspect the goods were never shipped. Should've read the reviews here first. OK when things go alright, but any sign of a hiccup and its a nightmare.

My son found your company on line as we were looking for a shower that would fit my bathroom and we were more than happy with the service we received and knowledge of staff which were so helpful that we ordered the rest of what we needed only one thing didn't come on pallet but received in couple of days although we had paid an extra 15 pounds for fast delivery would more than happy to recommend

We bought a shower unit from Aquabliss before Christmas, plumber came to fit it last week and some of it was missing, I rang customer services on Monday and explained to Jordan what had happened, i emailed photos through and new parts arrived today. Thank you Jordan and Scott for your help, great customer service👏🏻👏🏻Can have a shower now 😀

Such a delight. Items arrived. So well packaged. So well boxed. And yes all intact.
Great. Thank you so much
I know we should expect this. But services our end recently haven’t achieved this.
So thank you aqua bliss.

Excellent customer service, even after I queried the price. Arrived a day latter than promised, but guess that's to be expected at the moment. No breakages, well packaged. Looks stunning now it's all fitted.

Aquabliss customer service was very professional and helpful in tracking down some spare parts..Very impressed..

Excellent initial service. Unfortunately the toilet pan that we purchased was smashed in the packaging. Toilet was quickly replaced after sending proof of damage.

The personnel were really helpful
Went out of their way to find what I required. Jonathan kept me informed of the progress. When he found the seat it was delivered the next day brilliant. James Nimmo.