AquaConsult Vochtbestrijding en Kelderdichting Reviews 81

TrustScore 4 out of 5

4.2

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Company details

  1. Building Firm

Written by the company

Last van vocht in huis? Met meer dan 20 jaar ervaring in vochtbestrijding en ventilatie oplossingen. We weten elk vochtprobleem op te lossen mét garantie en tegen een zeer scherpe prijs. Aquaconsult is onder meer gespecialiseerd in: - Kelderdichting volgens de traditionele methode (bekuiping) - Kelderdichting volgens ons eigen uniek procedé (afgewerkt met keramische tegels) - Kelderdrainage - Opstijgend vocht behandelen - Muurinjecties - Ventilatiesystemen - Ventilatie in kelders (specifiek) - Ventilatiecircuits - Muren behandelen tegen zouten en zoutaanslag


Contact info

4.2

Great

TrustScore 4 out of 5

81 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

It was excellent service

It was excellent service. Very good follow-up. Super friendly. I’m very happy with this company.

April 30, 2025
Unprompted review
AquaConsult Vochtbestrijding en Kelderdichting logo

Reply from AquaConsult Vochtbestrijding en Kelderdichting

We are very happy to hear your positive feedback. We do our best to provide great service for our customers! - Toni

Rated 1 out of 5 stars

Amateur Work, not professional

EDIT : We are in discussion with Aquaconsult to find a solution
The installer was not wearing gloves and dirtied our freshly white painted wall. We had to clean and repaint it ourselves.
The plate underneath was missing, so the installer came a second time. The plate is bumpy and we can see the hole from the pipe from underneath. This is not a proper installation, it looks real amateur

December 17, 2024
Unprompted review
AquaConsult Vochtbestrijding en Kelderdichting logo

Reply from AquaConsult Vochtbestrijding en Kelderdichting

Dear Maëlle,

Thank you for your review and for staying in touch.

We'd like to confirm that we've already visited and resolved the issues you mentioned (cleaning/touching up the wall, installing and leveling the panel, and neatly covering the pipe opening).

As agreed, we'll also be visiting on September 30, 2025—after a malfunction with the air conditioning—to check everything again and make any final adjustments if necessary.

If there's anything else you need to know in the meantime, please send us a DM with your order number and photos—we'll respond quickly. We appreciate your patience and are pleased that the installation has now been completed properly.

Kind Regards,
Julie - AeroConsult Office

Rated 1 out of 5 stars

Work completed to a very poor standard

Work completed to a very poor standard. When I complained they failed to respond for several weeks, and then eventually involved their lawyers rather than try to rectify the problem

November 1, 2024
Unprompted review
AquaConsult Vochtbestrijding en Kelderdichting logo

Reply from AquaConsult Vochtbestrijding en Kelderdichting

Dear Emma,

We're sorry to hear this and understand your disappointment.

On-site, there were wall-mounted pipes that, as discussed, couldn't be removed. To prevent damage to these pipes, we had to work around them.

We will contact you personally to discuss this further.

Kind regards,
Julie - AquaConsult Office

Rated 1 out of 5 stars

Over 3000 Euros for Nothing

Comany charged over 3000 and now I have more water in the basement than when I started. They say that it is not their problem as the water is coming from elsewhere. No customer service at all. The work came with a "warranty" but that seems to have disappeared. Horrible experience.

September 27, 2024
Unprompted review
AquaConsult Vochtbestrijding en Kelderdichting logo

Reply from AquaConsult Vochtbestrijding en Kelderdichting

Beste, wij hebben uw review gelezen. Wij vinden in onze bestanden helaas geen opdracht onder uw naam. Kan u ons het contractsnummer meedelen of werfadres. Wij zullen u dan kunnen antwoorden en indien nodig gevolg geven aan uw klacht. Bedankt alvast. Het Aquaconsult-team.

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