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4.4
Excellent
135 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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this is by far my new favorite plant…
this is by far my new favorite plant ordering site
order came well packaged from germany to belgium
plants all look super healthy and fast shipping
only minor detail but actually great to not smush the plants is the order came in 2 separate boxes on 2 different time stamps i recieved the plants first and noticed my pebble rocks where not there after seeing 2 different emails from the shipping it was clear to me they didnt want the rocks to crush the plants ... shows they do care that your order wil not be damaged !
can only give 5 stars but they deserve a 10!
November 28, 2025
Unprompted review
THE SCAM SQUAD from Aquasabi
Ordered an co2 diffuser that seems to be used or stucked in a way. Tried to contact them on emails, fb,but NOBODY answered. They are very busy guys!And what is with all those domains .de .com ? As well as funy email adresses yoohoo@, huhuu@ info@ ?!
When you pay for the order you are forced to do it with PayPal even if they "support" card payment! They do ask you for card info!!! And that smells as SCAM!!!
July 1, 2023
Unprompted review
Reply from Aquasabi
Hello Bogda,
We are very sorry that the diffuser did not meet your expectations.
We work hard every day to satisfy our customers and we are very sorry that we have not been able to help you yet.
We have emailed you directly so that we can resolve your issue with the diffuser and any other concerns you may have as quickly as possible.
We would like to apologise for the inconvenience.
If you have any further questions, please do not hesitate to contact us.
Best regards from Braunschweig
Your team from Aquasabi
Poor customer service
First I bought plants for a total invoice value of 67€ and received them without any issues.
Now the next order got canceled because they apparently only ship to mainland areas, not islands (which still belong to Spain and are EU territory), which is ridiculous. Never mind, I already have found an alternative online shop.
Laughable and discriminative service!!!
May 5, 2023
Unprompted review
Reply from Aquasabi
Dear Customer,
we are sorry that this misunderstanding has arisen.
Of course, we understand your displeasure and would like to explain the circumstances in more detail: The shipping routes on the European mainland are different than, for example, to the Canary Islands, or other distant destinations. Here, shipments are mostly made by ship. As shipments are often damaged, returned or lost, this has caused many problems for us and our customers. Therefore, we have discontinued these options and do not offer them at extra cost.
We are of course constantly working to find a suitable shipping solution for islands like the Canary Islands to offer secure shipping as soon as possible.
You are welcome to contact us again at info@aquasabi.de. If you have any further questions, please do not hesitate to contact us. We wish you a pleasant rest of the week. Best regards from Braunschweig.
Your team from Aquasabi
A good place to order plants 🙂
So nice how protected the plants were sent and they even sent a guide saying you shouldn't put the plants in the aquarium right away if they got cold... I didn't know that 😅
I also ordered other things like food and plant fertilizer and they even put the bottles of liquid in a plastic bag(i assume so it wouldn't ruin everything if they began leaking) so I have no complain and 5 stars because they seem to care 🙂
Though I had thought I had ordered once but it turned out there was a last 'confirm' button on the bottom of the page... So though a little annoying I assume it is for the costumers sake 😅
March 17, 2023
Unprompted review
Almost perfect webshop - Slow return procces.
Great webshop for aquarist and aquascapers. I have made over 20 orders on their website and it's great. Big plant selection and fast shipping to Denmark.
The only probleme with Aquasabi is their slow return. The procces takes alot longer than anticipated for a mistake they made.
All in all I would definitely recommend the shop.
January 1, 2023
Unprompted review
Best online aquatic plant shop throughout Europe
Most helpful customer service and very professional handling of my mistake misspelling my address. Plants are in superb conditions and in very good quantity as well. Nicely packaged delivery too. Highly recommend supporting this company.
November 25, 2022
Unprompted review
The best online store I've ever shopped…
The best online store I've ever shopped in. Package delivered to Ireland in 2days.
November 22, 2021
Unprompted review
Very happy with purchase
Very happy with purchase, all plants came through healthy and in good time, no issues.
May 4, 2021
Unprompted review
My favorite shop
Aquasabi is one of the best shops for aquarium supplies. Delivery is super fast and customer service is excellent!
January 22, 2021
Unprompted review
Good Experience, Recommended
I have ordered from Aquasabi three times and each time the items arrived quickly 3-4 working days (From Germany to UK) and in top condition.
August 12, 2020
Unprompted review
Fast delivery and good company to do…
Fast delivery and good company to do business with
July 18, 2020
Unprompted review
Happy to find this shoop!
Im Happy to find this shoop.They have so many good aquarium plants with a good price...more buy more lower price! Not so many do like that!
i love the Xl sizes of plants what they gives! if any problem has they always helping with send a new ones or refund!
March 16, 2020
Unprompted review
Missing Item!
When the shipment arrived one of the items were missing, but a quick email to the Support staff at Aquasabi made this a very short process. They shipped me a replacement as soon as possible and this is exactly the kind of Custmer Service that keeps me coming back for more. Great shop and even greater service.
Well Done!!!!
June 14, 2019
Unprompted review
Poor quality and wrong items delivered.
I recently purchased various plants, and had them shipped.
Upon arrival several plants had almost no roots as they had rot away.
I also didn't recieve several of my chosen plants, but som other plants was added instead.
You should really pay more attention to the condition of your plants when packing and ofcourse make sure it's the right ones!
Reply:
Writing you was not gonna do me any good, as waiting another 2-3 days for any new plants was not an option. Discussing compensation was less important as a few euroes wasn't worth it. The important plants (not available locally) was fine, so picked up the ones missing from the local store.
July 31, 2016
Unprompted review
Reply from Aquasabi
Dear Casper,
we are really sorry that your are not satisfied with the shipment. But we are asking ourselfs why you do not contact us directly. We can say for sure that we do not send wrong plants. We pack everything at packing stations with barcode scanners. Additonally our quality control management is very strict regarding plant quality. Everyday we sort out plants that do not meet our quality standards. Those plants are put into packages as freebies. The additional plants you mentioned are exactly those freebies.
Another side note. We sell the plants regarding their right botanical name and not like the nurseries often with wrong names. That leads sometimes to confusion for example regarding your ordererd Hemianthus glomeratus that was labeled "Hemianthus micranthemoides. All those circumstances we write down in the product description in detail or in our plant database at www.flowgrow.de.
We assure proper plant quality. If you are not satisfied with that, why haven't you sent us an e-mail like we state in our flyer that is sent with every order?
Please let me quote our flyer:
A plant is (almost) dead? We‘ll take care of that!
If a plant is (almost) dead on arrival, please take a photo immediately, even before
you put it into your aquarium. In this photo, the condition of the plant needs to be
shown as clearly and as completely as possible. Please email this photo, together
with a short text in which you explain the problem and mention the order number,
to info@aquasabi.de - we are sure to fi nd a solution to your problem.
Best regards
Your Aquasabi Team
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