Aqua Shield Heating & Cooling Reviews 

275
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers overwhelmingly had a great experience with this company. Clients frequently discuss the exceptional quality of the services provided, stating that urgent emergency repairs and full system replacements are always handled smoothly and efficiently. Many individuals emphasize that appointments are always managed with great punctuality, ensuring that all projects are completed without unnecessary delays or disruptions. Consumers frequently mention that administrative staff members are exceptionally knowledgeable, friendly, and always ready to offer comprehensive assistance from the initial survey onwards. Furthermore, people note that the field technicians are consistently polite, highly skilled, and thoroughly explain technical operations while ensuring that work areas are left completely immaculate.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting that engineers and administrative... See more

Staff

Users describe positive interactions with staff, noting that fitters and engineers consistently arrive on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been with Aqua Shield for 15 years always given us good service and good attendance when required . Our boiler broke down altogether Boxing Day and even though it was the Christmas period the... See more

Company replied

Rated 5 out of 5 stars

Had an emergency boiler problem over bank holiday weekend aquashield sent someone out Alex he was lovely won’t go into all the details but it got sorted quickly and efficiently. I’ve used this company... See more

Company replied

Rated 5 out of 5 stars

Aqua Shield came to repair a water leak under the floor in the living room. We can't praise them highly enough - a simple repair turned in to repairing 4 leaks under the floor and having to fit in wit... See more

Company replied

Rated 5 out of 5 stars

Aquashield are a first class company who have the customers best interests at heart . Prompt and efficient and always provide a Can do attitude . All office staff I have had contact with over the year... See more

Company replied


Company details

  1. Heating Contractor
  2. Air Conditioning Contractor
  3. Gas Installation Service

Written by the company

Aqua Shield Boilers & Air Conditioning. New boiler and air conditioning installation & replacement in Hull and Beverley, East Yorkshire. Boiler and air conditioning Servicing and repairs. Hull based installers and service engineers for Worcester Bosch, Ideal, Vaillant, Fujitsu, Daikin, Bosch, Panasonic and Mitsubishi. Established 2007. Interest free and low rate no deposit finance available. Book and buy your new boiler, boiler care and cover plan, service or repair on line from the comfort of your own home. Visit: www.aquashieldplumbing.co.uk for more information on all of our products and services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

275 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(275)

34 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service from a super friendly and helpful team. Out the same day when I reported my lack of hot water and advised I best consider a new boiler due to the severity of the issue. Boiler was booked and ordered super quickly and the service from Dave on the day was first class, super friendly and super efficient. I would highly recommend Aqua Shield to anybody with an issue with their boiler or needs a new one. From the lovely ladies over the phone to the engineers I've had an amazing service from them.

May 11, 2022
Unprompted review
Rated 5 out of 5 stars

A VERY EFFICIENT COMPANY

I'm so glad I chose Aqua Shield to replace my old boiler. From start to finish the installers were really efficient and very clean and tidy. From the girls in the office to all the installers I have never had a firm where everyone was so nice and helpful. Nothing was tooA much trouble. I would highly recommend this firm.

April 5, 2022
Rated 5 out of 5 stars

One word - outstanding

Just had a new boiler fitted and the service was outstanding to say the least. The fitters were friendly and could not do enough to make sure we were happy. I will most definitely be using Aqua Shield again. Huge thanks for the amazing job :)

March 21, 2022
Rated 5 out of 5 stars

Amazing service from everyone we dealt…

Amazing service from everyone we dealt with at aquashield, particularly the workmen that came to my home, professional, friendly and respected our home, really pleased with our new boiler, service outstanding everything went according to plan with no hidden extras, excellent company

March 21, 2022
Rated 5 out of 5 stars

The perfect service in every way

A team of 3 turns up which I was pleasantly surprised. They all introduced themselves, shoes came off and carpet protection straight down it was like a whirlwind 👍
The full job completed in 6.5 hours no mess no fuss great job, and a nice bunch of lads 👏
I would not hesitate in recommending using them top job..
Mark

March 14, 2022
Rated 5 out of 5 stars

Excellent service

Excellent service, Paul the assessor very approachable, had an answer for very question I asked him. Dan and Tom the engineers very professional, polite and very clean workers a credit to the company, would certainly recommend this company if you need a boiler fast and at a reasonable cost.

February 24, 2022
Rated 5 out of 5 stars

From initial contact with Aquashield I…

From initial contact with Aquashield I was very impressed. The efficient way my enquiry was handled, the professional customer service, from survey to fitting a new boiler has been first class. This company are very on to it and I have already recommended to friends and family. I’m delighted with my new product and the follow up care after installation. Thanks Team

February 13, 2022
Rated 5 out of 5 stars

Just had 5 radiator valves changed

Just had 5 radiator valves changed. Chris Hogarth was the lucky man chosen to do the work. Sadly our radiators were pretty ancient and the fittings were not a match for the new valves. One valve took 2 hours and was incredibly difficult and in a horrible tight space. Chris was clearly having trouble and still he remained cheerful and professional. It was a real pleasure to have him in our house. He even took the old fitting away with him for his personal black museum of horrible jobs!

February 11, 2022
Unprompted review
Rated 5 out of 5 stars

New boiler

Brilliant job from start to finish ! Ian and Tom were a great team. Really great install as we moved the boiler to another wall to suit our new kitchen layout. Lads were really clean and tidy from protecting the carpets on arrival to the final cleanup as they left.
Highly recommend Aquashield

February 10, 2022
Rated 5 out of 5 stars

Boiler packed up working

Boiler packed up working. Engineer came out and unfortunately was found to be beyond repair (18 years old:) New Ideal Logic fitted next day and up and running. Have used Aquashield for several years and service is friendly and efficient. Can't reccommend them enough.

January 27, 2022
Rated 5 out of 5 stars

Boiler let us down on Monday morning

Boiler let us down on Monday morning. Called at 9am and arranged an appointment for the same day. Courteous repair guy turned up and found the problem. Had to order parts and arrived and repaired the next day. Faultless service and all people that dealt with my boiler have been efficient and helpful. Good price and top quality service.

January 25, 2022
Rated 5 out of 5 stars

Excellent Service

I was very pleased with the lads who came to fit the boiler. They were very pleasant and polite. They left the house very clean....no mess at all. Once fitted, Dave went through everything with me. Overall, VERY satisfied.

January 18, 2022
Unprompted review
Rated 2 out of 5 stars

On behalf of my parents.

A review on behalf of my parents.

Aqua Shield salesman"This is the Rolls Royce of boilers and at £3000 you won't find better value anywhere"

3/4 years and 10+ call outs later.
Aqua shield engineer "We've stopped selling them because we've had too many issues with them"

January 14, 2022
Unprompted review
Rated 5 out of 5 stars

Great customer care and commitment

I had a problem with my heating, Aquashield assessed the problem and came round. Today, I had to great young men turn up, Chris and Tom and even though the job proven trickier than was expected they stuck to it. Just wanted to extend my thanks to them both, great attitude and politeness, a real credit to the company but most of all to themselves….dimly, thank you.

November 8, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look