Took my money but never sent the product. Then sent a letter saying I'm not getting the product or a refund, to file a claim with my CC company.
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They are a complete scam, they charged my credit cards three times $2,688 each over $7,500 on Sept 8th and shipped nothing. They do not answer their phones or return emails and sent a form letter stat... See more
Like so many others that have posted complaints, I too have had the same terrible experience - I have been cheated. Submitted an order that was never filled. Long story short, I got one email after... See more
If I could give it no star I would. Placed an order Oct 23,2022, my cr card charged by Top Pool Supply, never received my order as of Nov 7. Cannot contact this place by phone or email and no response... See more
Company details
Information provided by various external sources
AquaSupercenter.com is an award winning swimming pool supply supercenter and is one of the largest and most visited resource for all things swimming pools, supplies as well as outdoor living. Aqua Supercenter is a INC500 Company and was the 2nd fastest growing retail company in America according to Inc. Magazine (#48th fastest growing company across all industries in America). The success of Aqua Supercenter is clear - its the dedication to what Aqua Supercenter refers to as *the true award winners*, the Aqua Customers! Our #1 focus is the top wants and needs of our customers, which is: lowest prices online without sacrificing our super fast shipping process, where 90% of all products ship same day and arrive within 2 business days; as well as continuing to innovate to make the purchasing process quicker, easier and available on any and all devices our customers use. We understand buying pool supplies can be difficult due to lack of proper identification on the pool equipment which is why we are always available by phone, text message, live chat, email, social media, etc. - we only hire pool professionals and we guarantee our products, our service and our advice. The facts are, 17 years later and over 5 million customers can't be wrong! We Thank You!
Contact info
1680 Fruitville Rd, STE 515, 34236, Sarasota, United States
- 9414047898
- support@aquasupercenter.com
- aquasupercenter.com
1.4
Bad
46 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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5 Stars! 3 Orders,3 Different Employees and All 5 Stars - Good Work!
This is my 3rd order in 5 years and can't say enough about the quality of the service, the prices and the fast shipping. It was a pleasure to work with Chris, Michelle and Todd - so far I'm 3 for 3 so a 100% in my book! Thanks!
February 2, 2019
Unprompted review
A must if you are shopping for swimming pool supplies!
I own and operate a swimming pool equipment repair company and strongly recommend aquasupercenter.com for all your home owner or service company pool supplies. I have been purchasing all my personal and company pool equipment through this site for a little over 5 years now and have been extremely happy with the service. For me to be competitive in my business I have to bring my customers the lowest prices possible with the fastest service time available. Out of all the internet pool supply sites and local store front pool shops I have searched for supplies at, this company has provided me the cheapest prices, the fastest shipping, and the best customer service. Thank you for your continued outstanding services.
January 18, 2014
Unprompted review
Fastest shipping online that I have seen.
I ordered the product, I contacted the company the same day and they gave me my tracking number and the product had shipped the same day. I received the product a few days later and installed and pool is back to normal. Will order form them again. Great shipping and customer service.
January 14, 2014
Unprompted review
The best place to buy your pool supplies online!
I was recently in need of a new motor for my pool pump, but I had no idea which one I should buy. I found AquaSupercenter.com and used LiveChat to speak with one of their customer service reps. What a great experience! The rep was very friendly and able to help me find the replacement I needed in less than 3 minutes. Once I knew what I needed, I shopped around other swimming pool websites and found that Aqua Supercenter had the lowest price by far! To top it all off, I placed my order on a Monday and the motor was delivered to me on Wednesday - talk about FAST shipping! Highly recommended!
January 3, 2014
Unprompted review
Lowest Prices On Pool Pumps and Pool Chemicals Online Period
Long time customer of 10 years now (yes, one of the only pool supply sites back then) - they have kept with their same friendly customer staff to build up relationships with, they are family run and is not afraid to lose money multiple times if possible to make a customer happy. Thank you AquaSupercenter.com & Affiliates!
January 3, 2014
Unprompted review
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