Aqua Tropic Swimwear Reviews 

100
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

The pieces are flattering, comfortable, and perfect for beach days or vacation. I love how the fit feels secure but still cute, and the quality feels really nice. Their customer service is amazing too... See more

Company replied

Rated 1 out of 5 stars

Very disappointing experience. My order took over three weeks to arrive. When I contacted customer service about the delay, they replied within 24 hours. However, once I received the swimsuit,... See more

Company replied

Rated 5 out of 5 stars

THE best quality bikini I've ever had, great material, it stays put all day, even splashing around in the water, - so you don't have to worry about it slipping around. Cannot recommend it enough <3

Company replied

Rated 5 out of 5 stars

Aqua Tropic is my favourite bikini brand. I love the fits, the colors and the quality of materials. I have 4 bikinis from this brand and I feel beautiful and confident in all of them. Totally worth th... See more

Company replied

Company details

  1. Swimwear Store
  2. Clothing Store

Written by the company

Founded in 2018, Aqua Tropic Swimwear was created to empower women to feel confident by creating good-quality and comfortable swimsuits that blend timeless cuts with the best of the latest trends while being reasonably priced.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

100 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(100)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Aqua was more than accomodating and…

Aqua was more than accomodating and went above and beyond to process my return and gifted me with another due to out of stock sizing! I’ll for sure be shopping here again, bikinis were top quality but customer service sold me. Thank you!!

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

absolutely in love

absolutely in love! My order arrived and it certainly won't be the last time!!! I will order again from you!!! Thank you very much

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great Bikinis

Delivery was easy and fast, quality of the Bikinis is actually really good and they fit perfect, especially the bottoms.
True to size, if between two sizes, I‘d size up!
Will definitely order again!

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

Bikini of DREAMS!

I just received my order and I absolutely LOVE IT !! I only tried it on very quick and it is the bikini of my dreams, I ordered the Tulum set and now I wish I’d ordered 3 more for my holiday tomorrow!! The shipping time was exactly as the website stated too. Very very happy! Will be ordering again 100% ❤️

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service, and product quality

I made two purchases online. First one bikini, got it on time, fit perfectly. Then two more, one of which didn't fit me very well. I asked for an exchange for another model and they sent me a new one free of charge.
Customer service was very fast, so was delivery, and the bikinis are beautiful.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you a lot🫶🏼

I am very happy with the order I placed, it seems like a serious company that cares about whether everything went well with the product or not. Apart from the fact that the products are spectacular and of good quality

December 6, 2023
Unprompted review
Rated 1 out of 5 stars

Don't order here

Don't order here!

I had ordered two bikinis. Both bikinis are not as expected. Price/quality not good.
I emailed asking to return them.
I immediately received a very friendly email back suggesting that I choose two new bikinis, without returning the two I had received.
All good.
Now we are now months later. I get no more replies to my mails. The two bikinis are still packed on my closet. No communication. So no returns. And therefore no refund either.

Not okay.

October 27, 2023
Unprompted review
Aqua Tropic Swimwear logo

Reply from Aqua Tropic Swimwear

Hello Elien,

Thank you for taking the time to write a review.

I'm sorry about your return experience.

Regarding your return request, it appears there might be an issue with your Outlook email, as users from Outlook and Hotmail sometimes face communication challenges.

While we did reply to your emails multiple times, it seems you are not receiving our responses due to problems with your Outlook email.

Please contact us at support@aquatropicswim.com with an alternative email address.

Customer satisfaction is very important to us. We invest a significant amount of time and effort into our brand and strive to meet our customers' expectations.

If you have any other questions or concerns, please email us at support@aquatropicswim.com.

Best wishes,

Aqua Tropic Customer Support Manager

Rated 1 out of 5 stars

As advised by the company's website

As advised by the company's website, I have emailed them about making a return (the item I bought does not fit). I have not received a response despite following up multiple occasions.

October 2, 2023
Unprompted review
Aqua Tropic Swimwear logo

Reply from Aqua Tropic Swimwear

Hello Nina,

Thank you for taking the time to write a review.

It appears you wrote this review before we had the opportunity to resolve your problem.

The reason you were not receiving our replies was due to an issue with your Hotmail email, as users from Outlook and Hotmail sometimes encounter communication challenges.

Nevertheless, we are pleased that we were able to successfully communicate and resolve your query.

Customer satisfaction is of utmost importance to us. We invest a significant amount of time and effort into our brand and strive to meet our customers' expectations.

If you have any other questions or concerns, please email us at support@aquatropicswim.com.

Best wishes,

Aqua Tropic Customer Support Manager

Rated 5 out of 5 stars

Love the biquínis.

The products arrived very very fast and I was truly surprised with the quality, unfortunately we don’t really expect that when the products are that affordable, but the quality of the material is truly amazing. I had to send them an email to exchange one of my swimsuits because the top part didn’t fit me at all, and instead of exchanging, they just told me to choose any other set on the website that they’d sent me for free. The service is quick and really efficient.
One thing I need to say though, is that I got the biquínis on size L, because I know I have a bigger chest, so I wanted to be sure, the bottom part was a bit big and the top part was way too small. I think the brand should rethink the sizes a little bit, to be able to include girls with bigger chests. The new one that I got, I got it in a different format, so I think i’ll be good. Apart from that, great experience.

September 20, 2023
Unprompted review
Rated 5 out of 5 stars

Affordable and Amazing Quality!!

5 star because not only are the suits amazing quality and super comfortable, but they're also affordable! Coming from a broke college student I can proudly say that these suits work and serve me well. I can wear them anywhere in any water and nothing will fall out of place, they hold onto my body perfectly, and I've already gotten so many compliments about them because they're so cute and simple. Definitely give this brand a shot and wear them with confidence, always.

August 17, 2023
Unprompted review
Rated 5 out of 5 stars

I LOVE THEM !

I LOVE THEM!
Amazing bikinis, the fabric is of excellent quality and fits very well.
The top would look better on a fuller breast, but despite having small breasts it fits well. I am able to wear it in different ways
I purchased the same bikini in 2 colors.
————————————————————
LO AMO !
Bikini pazzesco, il tessuto è di un’ottima qualità e veste benissimo.
La parte sopra starebbe meglio su un seno più abbondante, ma nonostante abbia il seno piccolo si adatta bene, riuscendo ad indossarlo anche in modi diversi …
Ho presso questo modello sia verde che giallo due anni fa, ancora sembrano nuovi !!
Extraconsiglio

August 16, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer care

I purchased a bikini set.
It arrived but I didn't feel comfortable in it.
I wrote to Aquatropic who told me straight away that I could receive another set of my choice (or another size, if that was the problem) with no additional cost.
Congrats for the great customer care, I would really recommend! :)

May 18, 2023
Unprompted review
Rated 5 out of 5 stars

Super nice and cute bikinis

Super nice and cute bikinis! The bottoms fit more like a thong for those who like fuller coverage but overall it was super flattering. The tops are nice and supportive as well!

April 4, 2023
Unprompted review
Rated 4 out of 5 stars

I placed my first order was alittle…

I placed my first order was alittle disappointed and they immediately send me two free baithing suits free to prove they were good very appreciative and happy with the great service

February 8, 2023
Unprompted review
Aqua Tropic Swimwear logo

Reply from Aqua Tropic Swimwear

Hello,

Thank you for taking the time to write a review.

I'm glad you are happy with the free exchange you received and our service.

We offer free shipping and free exchanges for our customers :)

If you have any other questions or concerns, please email us at support@aquatropicswim.com.

Best wishes,

Aqua Tropic Customer Support Manager

Rated 3 out of 5 stars

Bikinis look lovely online but avoid…

Bikinis look lovely online but avoid ordering if you have a holiday in a few days or even weeks - I’ve ordered mine on the 4th January and it is still in the processing centre, with no clear delivery date.
I have emailed them 4 times that my holiday is on the 20th January so one can only hope. It arrives on time.
For reference I am based in Manchester, UK.

Also just a note - initially a wrong (higher ) price was deducted from my account, which I reported and it was refunded the following day and then I had to pay tax that I was not made aware of when placed my order.
A lot of unnecessary issues which made my shopping experience tricky.

Will comment on bikini quality once it arrives.

Order #39886

January 13, 2023
Unprompted review
Rated 4 out of 5 stars

No parcel delivered no update?!

[[2022-12-18 22:40:00
We're sorry we're not able to deliver your parcel today, but we will deliver it on the next working day]]
This is the last update I had from aquatropic.com (last Sunday)
Today is Wednesday night the 21st, I’ve emailed them twice and have had no new update on when or where my package is.
If the package is lost i can understand those things happen and send me a refund but don’t stay silent please it’s very frustrating!!!!
EDIT!!!
They have come back to me. They manage to contact the delivery company.
I still have to wait up to 10 days to MAYBE receive my package but aquatropicswim is gonna give me a refund and I’ll pay 65% of the original price when or if o receive my order.
That much better from them so I change my rating from 1 to 4 starts. 👌

December 21, 2022
Unprompted review

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