Water tastes great! Easy 2 use & clean!! It's to early to say about durability but I have good expectations. The only segestion at this point is reflected container ( holds water) , I have covered ou... See more
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Review summary
Created with AI, based on recent reviews
Reviews shaping this summary
Easy install and great tasting water. We had difficulties with function early on but customer service call & troubleshooting revealed one of the filters was misaligned. If you hear a goose honking s... See more
Company replied
I'm a Canadian that bought the AquaTru Carafe directly from the AquaTru web-site instead of from a Canadian distributor because I could get a larger discount. I had concerns over whether I would get... See more
Company replied
As a renter, I thought reverse osmosis countertop products were too expensive. Then I discovered Aquatru and am very happy to drink water free of microplastics, forever chemicals, lead, metals, etc. E... See more
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Company details
Written by the company
AquaTru water purifiers use patented 4-Stage Reverse Osmosis purification that transforms your tap water into pure, delicious, clean water you can trust. AquaTru removes what most filters miss — Forever Chemicals (PFOA/PFOS), Microplastics, lead, and more.
Contact info
United States
- 800-220-6570
- cs@aquatru.com
- aquatru.com
4.0
Great
307 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Reply from AquaTru
Hello Gina, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
The best tasting water I’ve ever had
The best tasting water I’ve ever had. Very crisp and clean. It doesn’t have an after effect like bottled water. You don’t feel full after drinking it and you just feel better!!!
April 10, 2026
Reply from AquaTru
Hello Charles, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
The BEST product for so many reasons!
EVERYTHING ABOUT MY EXPERIENCE WITH AQUA TRU has been WONDERFUL!
I have had my Filtered Shower Head for less then a week. I noticed the difference in my skin and hair…like night and day!
Plus my eyes use to burn from the Chlorine in our district water and skin was always itchy and these issues are Gone!
Skin feels soft and hair is Shiny.
Plus EASY to install.
You will love your purchase and will want to buy one for your loved ones!!!
April 7, 2026
Reply from AquaTru
Hello Melanie, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Great people service!
Great customer service. It is so wonderful to have human beings to answer questions that AI can’t!
April 10, 2026
Reply from AquaTru
Hello Beth, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Reply from AquaTru
Hello Norine, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
The product never worked
The product never worked. Troubleshooting over an hour and a half didn't seem reasonable. Instead of sending me a new item right away they made me wait. Made me go to FedEx twice to return items. It seems that they should have just sent me out a new item right away instead of maybe wait like a month and then I have to wait for a refund since I don't want the item now
April 10, 2026
Reply from AquaTru
Hello Mse, we’re sorry to hear about this experience and we understand how frustrating this must have been.
We’ve opened a case for you under ticket #1016148 and your order number to ensure this is properly reviewed.
Please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps.
We’re available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Ramon
The water tastes great
The water tastes great. A lot of time spent emptying and refilling tank for one person household. A design improvement on the rollers to turn the carafe around to get to the tank for a refill. I had to order the roller caster which helps, but it only comes straight out. A roller caster that rotated 180 or 360 degrees might be more helpful.
April 10, 2026
Reply from AquaTru
Hello Greta, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier and we appreciate your feedback about the design.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Reply from AquaTru
Hello Megan, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Very good customer service took care of…
Very good customer service took care of the problem immediately. Water taste great now highly recommend it.
April 10, 2026
Reply from AquaTru
Hello Sandie, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Filtration system that Works!
My item was delivered quickly, dint have to wait much. The instructions were detailed but very easy and set up was fast and easy. Most importantly, the water that is filtered taste good enough for me to drink & stop buying bottled water. That is saying a lot because believe me Long Island tap water is pretty nasty tasting. So finally a filtration system that works, compact enough for my small counter space. Totally and highly recommend it!
April 10, 2026
Reply from AquaTru
Hello Lourdes, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Company has one of the best water…
Company has one of the best water filtration systems on the market! Highly recommend! Their customer service team is also spot on with any issues, questions, concerns etc!
April 10, 2026
Reply from AquaTru
Hello Andy, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Reply from AquaTru
Hello Kristina, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
It arrived promptly
It arrived promptly, the water taste is so nice! Well worth the investment.
April 13, 2026
Reply from AquaTru
Hello Kristin, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with your order.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
AquaTru Water Filters
This is a great product. Owning an AquaTru water filter is light years ahead of lugging water bottles home from a store. And AquaTru's customer service can be counted on to be both easily reachable and very helpful.
April 21, 2026
Reply from AquaTru
Hello Rick, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Reply from AquaTru
Hello Michal, we’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you.
We’ve created a support case for you under ticket #1014817 and your order number so we can look into this in detail.
To move forward, please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution.
We’re available 24/7 for you, and ready to help.
Team AquaTru / Ramon
Reply from AquaTru
Hello Randall, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with your order.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I was blown away at the water pressure…
I was blown away at the water pressure we get with the filter head! It is better now than before! Also, just makes me feel so much better that my family isn't bathing in toxins.
April 9, 2026
Reply from AquaTru
Hello Becky, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Shipping takes a while
Shipping takes a while, you have to be very patient when ordering something.
April 9, 2026
Reply from AquaTru
Hello Adina, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier and we appreciate your feedback.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Reply from AquaTru
Hello Patricia, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I’m happy the way you help my son and my self , I’m recommending you to my friends
Let me tell you that I’m really happy the way you help us , I’m recommending you guys to my friends , thank you so much
April 13, 2026
Reply from AquaTru
Hello Ruth, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
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