Water tastes great! Easy 2 use & clean!! It's to early to say about durability but I have good expectations. The only segestion at this point is reflected container ( holds water) , I have covered ou... See more
Company replied
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Review summary
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Easy install and great tasting water. We had difficulties with function early on but customer service call & troubleshooting revealed one of the filters was misaligned. If you hear a goose honking s... See more
Company replied
As a renter, I thought reverse osmosis countertop products were too expensive. Then I discovered Aquatru and am very happy to drink water free of microplastics, forever chemicals, lead, metals, etc. E... See more
Company replied
We like the clean water, much better than our old charcoal filter system. We don't like the water that is wasted after the filtering cycle is completed. Could add up to a considerable amount of $$,... See more
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Company details
- Water Purification Company
- Bottled Water Supplier
- Drinking Water Fountain
- Water Cooler Supplier
- Water Filter Supplier
Written by the company
AquaTru is a leading water purification brand, setting a higher standard for clean, trusted water. Our water purifiers use advanced reverse osmosis technology and are independently tested and certified by IAPMO/ANSI to NSF standards to remove 80+ harmful contaminants. Built to reduce a wide range of substances commonly found in tap water, AquaTru delivers cleaner, better-tasting water across homes, workplaces, and everyday environments. We’re focused on combining performance, transparency, and thoughtful design to make high-quality water more accessible. AquaTru is part of Ideal Living, a health and wellness company dedicated to improving quality of life through cleaner air and water.
Our Commitment to Clean, Delicious Water
Written by the company
- Setting a Higher Standard in Water Purification
- We believe better health starts with clean, pure water. That’s why we’re committed not only to high-performing purification systems, but also to supporting our customers with care, responsiveness, and transparency. Our team is here to support you every step of the way, with a customer-first approach built on trust, responsiveness, and care.
Contact info
United States
- 800-220-6570
- cs@aquatruwater.com
- aquatruwater.com
4.1
Great
302 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 month
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The product never worked
The product never worked. Troubleshooting over an hour and a half didn't seem reasonable. Instead of sending me a new item right away they made me wait. Made me go to FedEx twice to return items. It seems that they should have just sent me out a new item right away instead of maybe wait like a month and then I have to wait for a refund since I don't want the item now
April 10, 2026
Reply from AquaTru
Hello Mse, we’re sorry to hear about this experience and we understand how frustrating this must have been.
We’ve opened a case for you under ticket #1016148 and your order number to ensure this is properly reviewed.
Please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps.
We’re available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Ramon
The water tastes great
The water tastes great. A lot of time spent emptying and refilling tank for one person household. A design improvement on the rollers to turn the carafe around to get to the tank for a refill. I had to order the roller caster which helps, but it only comes straight out. A roller caster that rotated 180 or 360 degrees might be more helpful.
April 10, 2026
Reply from AquaTru
Hello Greta, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier and we appreciate your feedback about the design.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Reply from AquaTru
Hello Megan, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Very good customer service took care of…
Very good customer service took care of the problem immediately. Water taste great now highly recommend it.
April 10, 2026
Reply from AquaTru
Hello Sandie, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Filtration system that Works!
My item was delivered quickly, dint have to wait much. The instructions were detailed but very easy and set up was fast and easy. Most importantly, the water that is filtered taste good enough for me to drink & stop buying bottled water. That is saying a lot because believe me Long Island tap water is pretty nasty tasting. So finally a filtration system that works, compact enough for my small counter space. Totally and highly recommend it!
April 10, 2026
Reply from AquaTru
Hello Lourdes, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Company has one of the best water…
Company has one of the best water filtration systems on the market! Highly recommend! Their customer service team is also spot on with any issues, questions, concerns etc!
April 10, 2026
Reply from AquaTru
Hello Andy, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Reply from AquaTru
Hello Kristina, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
It arrived promptly
It arrived promptly, the water taste is so nice! Well worth the investment.
April 13, 2026
Reply from AquaTru
Hello Kristin, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with your order.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
AquaTru Water Filters
This is a great product. Owning an AquaTru water filter is light years ahead of lugging water bottles home from a store. And AquaTru's customer service can be counted on to be both easily reachable and very helpful.
April 21, 2026
Reply from AquaTru
Hello Rick, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Reply from AquaTru
Hello Michal, we’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you.
We’ve created a support case for you under ticket #1014817 and your order number so we can look into this in detail.
To move forward, please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution.
We’re available 24/7 for you, and ready to help.
Team AquaTru / Ramon
Reply from AquaTru
Hello Randall, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with your order.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I was blown away at the water pressure…
I was blown away at the water pressure we get with the filter head! It is better now than before! Also, just makes me feel so much better that my family isn't bathing in toxins.
April 9, 2026
Reply from AquaTru
Hello Becky, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Shipping takes a while
Shipping takes a while, you have to be very patient when ordering something.
April 9, 2026
Reply from AquaTru
Hello Adina, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier and we appreciate your feedback.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Reply from AquaTru
Hello Patricia, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I’m happy the way you help my son and my self , I’m recommending you to my friends
Let me tell you that I’m really happy the way you help us , I’m recommending you guys to my friends , thank you so much
April 13, 2026
Reply from AquaTru
Hello Ruth, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
My water descaling kit was supposedly…
My water descaling kit was supposedly delivered but I never got it. Help team never responded to our emails. I placed a new order and now haven’t received that one either. So my AquaTru has been sitting on my counter unused for two months. This company is a scam. Save yourself a bunch of money and just get a Brita!!!
April 13, 2026
Reply from AquaTru
Hello K Williams, we’re sorry to hear about this issue and we understand how frustrating this must have been.
We’ve opened a case for you under ticket #1024203 and your order number to ensure this is properly reviewed.
Please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps.
We’re available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Ramon
This was my first time getting the…
This was my first time getting the light for "replace filter" . I didn't have any on hand so I had to order them quickly. The website process was easy, I was kept apprised and the filters came in good time. I was pleased with the experience.
April 13, 2026
Reply from AquaTru
Hello Dianne, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with your order.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
The delivery was fast but there’s a…
The delivery was fast but there’s a gross taste and my stomach hurts after drinking the water.
April 13, 2026
Reply from AquaTru
Hello Paulina, we’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you.
We’ve created a support case for you under ticket #1024153 and your order number so we can look into this in detail.
To move forward, please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution.
We’re available 24/7 for you, and ready to help.
Team AquaTru / Ramon
Andrew and David made my purchasing…
Andrew and David made my purchasing experience very enjoyable. When I received an email regarding my package being lost, Andrew and David made sure they sent another one to me right away. I now have my product and currently enjoying it. Thank you both for making this whole ordeal a painless one.
April 13, 2026
Reply from AquaTru
Hello Herbert, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
First carafe water filter
First carafe water filter. Quick delivery, easy instructions. So far we live the taste of water that is not hard and smelling like chlorine !
April 13, 2026
Reply from AquaTru
Hello Susan, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
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