Water tastes great! Easy 2 use & clean!! It's to early to say about durability but I have good expectations. The only segestion at this point is reflected container ( holds water) , I have covered ou... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The AquaTru Countertop reverse osmosis system is simple to operate, producing clean water at the push of a button. It has an internal pump that replenishes the drinking water tap quickly. The un... See more
Company replied
I purchased the AquaTru Carafe and have been using it for almost a month. One thing I highly recommend is watching the YouTube video that shows how to unpack, set up, and flush the filters. I also su... See more
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I'm a Canadian that bought the AquaTru Carafe directly from the AquaTru web-site instead of from a Canadian distributor because I could get a larger discount. I had concerns over whether I would get... See more
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Company details
- Water Purification Company
- Bottled Water Supplier
- Drinking Water Fountain
- Water Cooler Supplier
- Water Filter Supplier
Written by the company
AquaTru is a leading water purification brand, setting a higher standard for clean, trusted water. Our water purifiers use advanced reverse osmosis technology and are independently tested and certified by IAPMO/ANSI to NSF standards to remove 80+ harmful contaminants. Built to reduce a wide range of substances commonly found in tap water, AquaTru delivers cleaner, better-tasting water across homes, workplaces, and everyday environments. We’re focused on combining performance, transparency, and thoughtful design to make high-quality water more accessible. AquaTru is part of Ideal Living, a health and wellness company dedicated to improving quality of life through cleaner air and water.
Our Commitment to Clean, Delicious Water
Written by the company
- Setting a Higher Standard in Water Purification
- We believe better health starts with clean, pure water. That’s why we’re committed not only to high-performing purification systems, but also to supporting our customers with care, responsiveness, and transparency. Our team is here to support you every step of the way, with a customer-first approach built on trust, responsiveness, and care.
Contact info
United States
- 800-220-6570
- cs@aquatruwater.com
- aquatruwater.com
4.1
Great
298 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 month
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Reply from AquaTru
Hello Heather, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Easy to use and I didn’t need help to…
Easy to use and I didn’t need help to use it. My tea is clear and flavorful without minerals
June 6, 2026
Reply from AquaTru
Hello Ann, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Reply from AquaTru
Hello Kimberly, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
We have had our Aquatru countertop…
We have had our Aquatru countertop carafe for almost two years now and love it. Worth the investment to make sure your family has clean water.
May 11, 2026
Reply from AquaTru
Hello Alexisis, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Nice snd knolegeable service by a…
Nice snd knolegeable service by a chsrming clombisn lady.
May 11, 2026
Reply from AquaTru
Hello Sam, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Reply from AquaTru
Hello Kim, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Reply from AquaTru
Hello Marykaye, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Amazing company
The customer service is great. I ordered my Aquatru water system and I loved it so much I purchased one for my son. Recently I purchased 2 water filter shower heads, that were shipped quickly. They are so pretty. Nice adjustable settings. Love them!!
April 1, 2026
Reply from AquaTru
Hello Tammy, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Very pleased
Customer service rep was very friendly and knowledgeable. Shower head filter works great.
May 11, 2026
Reply from AquaTru
Hello Lori, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Water tastes great since we starting…
Water tastes great since we started using Aquatru. I would highly recommend this machine
May 10, 2026
Reply from AquaTru
Hello Catherine, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Best Investment Ever!!
I love this water system it was one of the best investments I ever made! The representatives are very knowledgable, helpful, and always listen and assist with courtesy and helpful support. Love this company!!
April 16, 2026
Reply from AquaTru
Hello Kelly, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Reply from AquaTru
Hello, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
What company needs a month to ship…
What company needs a month to ship something within the United States? The world for that matter. It's called management expectation. Make this clear up front then tell customers what to expect. It is already a week late according to AquaTru shipping status. Three stars is generous.
May 11, 2026
Reply from AquaTru
Hello Keith, we’re sorry to hear about the issue with your order delivery and understand how frustrating this situation can be.
We’ve created a case under ticket #1045830 so we can investigate this further.
You can contact our Customer Support team at 800-220-6570and reference your ticket number so we can review your order details and provide the appropriate resolution.
We’re available 24/7 for you, and here to assist you.
Team AquaTru / Melissa
They arrived quickly after ordering…
They arrived quickly after ordering just not happy with the price of filters. The unit itself is quite a lot, which is fine its an investment. But then the filters to keep it going are so much, and you have to dump several batches when you get a new one. And they are only good for so many batches.That is the only reason I give it less than five stars.
May 11, 2026
Reply from AquaTru
Hello Meg, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Seemless experience
Seemless experience. Everything works as claimed, and the water (remineralized) tastes great. I bought a second pitcher to keep in the refrigerator.
May 11, 2026
Reply from AquaTru
Hello Donald, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great experience. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Reply from AquaTru
Hello Yao, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Great product
Great product. Great customer service staff. Peace of mind when using drinking water--it's clean
May 11, 2026
Reply from AquaTru
Hello Michael, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
How Aquatru Has Helped Me Live Better.
I am a senior with medical issues. I need something convient, safe, and economic and environmentally consistent. My Acutru counter carafe unit meets all. Those and then some. There are no water bottles to lug to my car and to my home. There is no fluorine in the water to effect my mind and harden my arteries. (Think about it if it can harden your teeth what else can it harden? ) I also feel cared for and nourished.And ther are no microplastics to worry about from plastic bottles. Ove all Acutru has been the most reasonable clear chouce for my healt needs.
June 1, 2026
Reply from AquaTru
Hello Ruth, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Great filtration system
Great filtration system! It was easy to set up, easy to use, reliable, and delivers great-tasting water. The taste is noticeably better, giving me confidence that my family is drinking purified water. A worthwhile investment for clean drinking water. Highly recommend. Very happy with this purchase.
May 11, 2026
Reply from AquaTru
Hello Abraham, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
I have problems with the water tank
I have problems with the water tank, one post freezes up and it doesn’t go on right and I have to press it and wiggle it free before trying again. Other than that it works fine.
May 11, 2026
Reply from AquaTru
Hello Diane, we’re sorry to hear about your experience and understand how frustrating this must have been.
Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and support.
Team AquaTru / Melissa
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