Water tastes great! Easy 2 use & clean!! It's to early to say about durability but I have good expectations. The only segestion at this point is reflected container ( holds water) , I have covered ou... See more
Company replied
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Review summary
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Easy install and great tasting water. We had difficulties with function early on but customer service call & troubleshooting revealed one of the filters was misaligned. If you hear a goose honking s... See more
Company replied
As a renter, I thought reverse osmosis countertop products were too expensive. Then I discovered Aquatru and am very happy to drink water free of microplastics, forever chemicals, lead, metals, etc. E... See more
Company replied
We like the clean water, much better than our old charcoal filter system. We don't like the water that is wasted after the filtering cycle is completed. Could add up to a considerable amount of $$,... See more
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Company details
- Water Purification Company
- Bottled Water Supplier
- Drinking Water Fountain
- Water Cooler Supplier
- Water Filter Supplier
Written by the company
AquaTru is a leading water purification brand, setting a higher standard for clean, trusted water. Our water purifiers use advanced reverse osmosis technology and are independently tested and certified by IAPMO/ANSI to NSF standards to remove 80+ harmful contaminants. Built to reduce a wide range of substances commonly found in tap water, AquaTru delivers cleaner, better-tasting water across homes, workplaces, and everyday environments. We’re focused on combining performance, transparency, and thoughtful design to make high-quality water more accessible. AquaTru is part of Ideal Living, a health and wellness company dedicated to improving quality of life through cleaner air and water.
Our Commitment to Clean, Delicious Water
Written by the company
- Setting a Higher Standard in Water Purification
- We believe better health starts with clean, pure water. That’s why we’re committed not only to high-performing purification systems, but also to supporting our customers with care, responsiveness, and transparency. Our team is here to support you every step of the way, with a customer-first approach built on trust, responsiveness, and care.
Contact info
United States
- 800-220-6570
- cs@aquatruwater.com
- aquatruwater.com
4.0
Great
299 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Reply from AquaTru
Hello Abeer, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Reply from AquaTru
Hello Marsha, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Reply from AquaTru
Hello Holly, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
The best customer service I have ever…
The best customer service I have ever experienced!!!
April 17, 2026
Reply from AquaTru
Hello Susan, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
The purchase was easy
The purchase was easy, delivery pretty fast. Ive tried the product for almost3 weeks now and I like the taste of water, it doesn't take long for the pitcher to fill. However, it is hard to make the water container sit/fit properly in the back side of the unit. I think it is because it is made out of plastic amd it seems not to slide down properly and the lid doesn't close . So I have to try several times to make it fit . I am afraid it will cause an issue eventually to fit at all. Other than that I am happy I found this product.
April 16, 2026
Reply from AquaTru
Hello Carol, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us.
If you ever need guidance on placing the tap tank on the unit please contact our customer service team at 800-220-6570. We’ll be more than happy to assist.
Team AquaTru / Ramon
Online ordering was smooth and delivery…
Online ordering was smooth and delivery to home was quick.
April 16, 2026
Reply from AquaTru
Hello Mo, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I bought an AquaTru Classic and it…
I bought an AquaTru Classic and it seems like I was a sent a used product. There were scuff marks on top of the machine. When I tried to contact Customer Service to get a new label the chat associate would not answer my questions. I strongly DO NOT recommend this company.
May 7, 2026
Unprompted review
Reply from AquaTru
Hello W, we’re sorry to hear about your experience and understand how frustrating this must have been.
Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water.
We truly appreciate you sharing your feedback, as it helps us continue improving our products and support.
We’re available 24/7 for you, and here to assist you.
Team AquaTru / Ramon
Easy to order i have 3 counter top…
Easy to order i have 3 counter top units one of them I backing up water after cycle and leaking at top both at the clean water tank and unfiltered tank so I guess it was time for a new unit
April 16, 2026
Reply from AquaTru
Hello Eric, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I purchased one…
I purchased one, then a second shower head with filter, and I am so grateful! I cannot believe how clean, soft and radiant my skin is even after the first use!
Love!
April 16, 2026
Reply from AquaTru
Hello Jude, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I love the product
I love the product. Works very well and hasn’t given me any issues. Will definitely recommend to family and friends.
April 16, 2026
Reply from AquaTru
Hello Kathy, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I really enjoyed the water
I really enjoyed the water. The taste was great and Cutomer Support was exceptional. I'm not giving more stars because the water filter kept leaking, it was replaced and still leaking. I did return it all together.
April 16, 2026
Reply from AquaTru
Hello April, we’re sorry to hear about this issue and we understand how frustrating this must have been.
We’ve opened a case for you under ticket #1035263 and your order number to ensure this is properly reviewed.
Please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps.
We’re available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Ramon
The filters seem clogged and water trickle slow
The filters seem clogged bc the water trickle is low but also sometimes the bottom component "pressurizes" and when inserting a new full water tank it does not depress and i have to use my finger to manually depress it so the tank can fall in place.. I think its the filters
April 16, 2026
Reply from AquaTru
Hello Michael, we’re sorry to hear about this issue and we understand how frustrating this must have been.
We’ve opened a case for you under ticket #1035213 and your order number to ensure this is properly reviewed.
Please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps.
We’re available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Ramon
Reply from AquaTru
Hello Patricia, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Customer service
Customer service, an actual person, helped me with a question about the floater kit and sent me a new free of charge. I got it within a week. I love the product and appreciate being able to talk with a human when I have a question.
April 16, 2026
Reply from AquaTru
Hello Amy, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Best water filter system
Easy to use. Couldn’t ignore the great sale! Love the product! Highly recommend
April 16, 2026
Reply from AquaTru
Hello Colleen, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I love my aqua tru
I love my aqua tru, the only thing i regret is I did not get a bigger one!
May 7, 2026
Reply from AquaTru
Hello Ann, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I’m not sure if it’s working 100%
April 16, 2026
Reply from AquaTru
Hello Sahithi, we’re sorry to hear about doubts on the product. Please contact our customer service team at 800-220-6570 to get guidance and information on the unit.
Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and support.
We’re available 24/7 for you, and here to assist you.
Team AquaTru / Ramon
Does a good job purifying but a little…
Does a good job purifying but a little tricky to use.
April 16, 2026
Reply from AquaTru
Hello Erin, thank you for taking the time to share your experience with us. We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
If you still have trouble making the unit filter, please contact our customer service team at 800-220-6570 to get guidance on using the unit.
Team AquaTru / Ramon
Reply from AquaTru
Hello Michelle, thank you for taking the time to share your experience with us. We’re delighted to hear you are enjoying your purifier. Your feedback truly means a lot to us, and we appreciate you choosing us.
If at any point the lights do not turn off as they should, please contact our customer service team at 800-220-6570. This may be an indication that something needs to be checked depending on the light. We’ll be more than happy to assist you with any questions or troubleshooting.
Team AquaTru / Ramon
It's always easy to speak with a…
It's always easy to speak with a representative and have found them to be helpful. However, I find the shipping process very slow.
April 15, 2026
Reply from AquaTru
Hello PG, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
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