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Rated 1 out of 5 stars

I have been laid off and given 2 weeks and with some extension 3 weeks to sign off the severance agreement. After initiating a ticket with arag and calling them 4 times I managed to get 5 mins on the... See more

Company replied

Rated 1 out of 5 stars

I strongly advise against ARAG insurance. I have been paying premiums for 4 years, yet they refuse to cover the damages to my apartment. Despite being a paying customer, the company is unwilling to he... See more

Company replied

Rated 4 out of 5 stars

Quick response and reliable handling with a quality case analysis. Most likely, a case is ended with a compromised peace solution.

Company replied

Rated 1 out of 5 stars

They are good for giving you advice WITHOUT obligation. But when they have to take action, they will delay things, or ignore you. No action was taken upon the claim as you are at the bottom of thei... See more

Company details

  1. Legal Expenses Insurance Company

Written by the company

ARAG. Voor juridische hulp en uw rechtsbijstandverzekering. Direct contact met juristen, advocaten, mediators. Verzeker u en voorkom onverwachte kosten.


Contact info

2.2

Poor

TrustScore 2 out of 5

338 reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

No assistance at all

I have been laid off and given 2 weeks and with some extension 3 weeks to sign off the severance agreement. After initiating a ticket with arag and calling them 4 times I managed to get 5 mins on the phone with an advisor. If I was not part of a collective lay off to benefit from.the clarifications raised by other colleagues and would have been lerying on arag only I would.have missed the following: paid bonus and paid adv. In total 20 to 25 k. They simply advised.to.accept the severance as it was above minimum therefore indeed beneficial but they did not spend a.moment to scrutinise the company policies to maximise my reimbursement. I dont recommend them and I will stop with the once this is over.

April 2, 2026
Unprompted review
ARAG Rechtsbijstand logo

Reply from ARAG Rechtsbijstand

Dear D.,

We are sorry to read that you are dissatisfied with the support you received. We understand that a redundancy process can be stressful, especially when important decisions must be made within a short timeframe.

You contacted us with a specific question regarding the completion of the redeployment form, which was addressed during our phone conversation.
If any further questions or concerns had arisen, you were welcome to contact us again before the acceptance deadline.

We regret that our assistance did not meet your expectations and thank you for taking the time to share your experience.

Kind regards,
Laurien

Rated 1 out of 5 stars

very good at explaining why they can't…

very good at explaining why they can't help you. stay away and don't waste your money

March 16, 2026
Unprompted review
ARAG Rechtsbijstand logo

Reply from ARAG Rechtsbijstand

Dear Michelle,

I’m sorry to hear that you feel we haven’t been able to help you. Whenever possible, our colleagues provide immediate advice on a legal question. When a situation requires more specialised support, we assess whether the issue is covered under your chosen insurance. I understand that it’s disappointing when a situation is not covered.

If you disagree with the substance of the coverage decision, you can file an official complaint via www.arag.nl/klacht.

With kind regards,
Laurien

Rated 1 out of 5 stars

I strongly advise against ARAG…

I strongly advise against ARAG insurance. I have been paying premiums for 4 years, yet they refuse to cover the damages to my apartment. Despite being a paying customer, the company is unwilling to help when needed. Save your money – putting it anywhere else would be better. This insurance is completely unreliable and does not provide the support it promises.

March 6, 2026
Unprompted review
ARAG Rechtsbijstand logo

Reply from ARAG Rechtsbijstand

Dear Tialliswell,

Thank you for sharing your experience with us. We are sorry to read that our service did not meet your expectations.

ARAG provides legal aid insurance. This means we support customers with legal assistance in situations that are covered by their policy. However, we do not reimburse financial damages or material losses, as these are not included in the scope of legal aid insurance.

We understand it can be disappointing if your situation turns out not to be covered. If you disagree with the coverage decision, you have the option to file a formal complaint. You can submit your complaint via https://www.arag.nl/klacht/

With kind regards,
Laurien

Rated 1 out of 5 stars

not reliable service

after paying for years, it seems they always find the way not to give the service when needed. Do not waste money and/or time in this company

January 27, 2026
Unprompted review
Rated 1 out of 5 stars

2 years ago i recieved the worst advice…

2 years ago i recieved the worst advice ftom Arag bywhich im still having trouble.

Arag gives almost no support when you need them. Everything takes so long. You need to call 100 times to ensure progress and all they think is to get rid of you instead standing beside you.
Its waste of money and time.

September 18, 2024
Unprompted review
ARAG Rechtsbijstand logo

Reply from ARAG Rechtsbijstand

Dear Reza,
Thank you for your feedback. The employees at ARAG do their best to give every customer the support they need. I am sorry to hear that you did not feel this way.

I hope for you that your problem will be solved in other ways possible.

Kind regards,
Laurien

Rated 1 out of 5 stars

Terrible service

I had insurance with OHRA and previously filed a legal claim through DAS. The experience was quite positive — I received a call with legal advice within three days. I was surprised to learn that OHRA has since switched its legal service provider to ARAG. I submitted a claim, and after four days, I received an email stating that all further communication would be in Dutch. They also requested documents and an explanation that I had already included in my original claim. It felt like they had paid no attention to what I submitted — the response was completely unhelpful.

July 24, 2025
Unprompted review
ARAG Rechtsbijstand logo

Reply from ARAG Rechtsbijstand

Dear Maxim,

Thank you for your message.
I understand you expected a quick legal advice like last time. If it's possible, we will also give a quick legal advice. However, not all claims are the same and for some we need more information to do the coverage check.

I am sorry to hear that you feel that you must include an explanation which you already gave. That must be frustrating. We aim to handle each claim carefully, and I understand it can feel impersonal when you’re asked to repeat yourself. I shared your feedback with the colleagues of coverage, as we continuously work to improve the experience for our customers.

I understand we still haven't received the needed information. If possible, please send it so we can help you with the claim. If you have questions or need more help with the process, please respond to our latest email.

Thanks again for your feedback.

With kind regards,
Laurien

Rated 1 out of 5 stars

No support, no clear communication

Very bad communication on their side and no support at all. I spent more than a year with them, only to find out that they will not be able to help or negotiate my case. Moreover, to finalize my case, I will be at a great loss even if it is successful! Despite all my questions, it was not communicated beforehand. This is something opposite of help and at my expense

April 14, 2025
Unprompted review
ARAG Rechtsbijstand logo

Reply from ARAG Rechtsbijstand

Dear Tasha,

My apologies, I am sorry to hear that the service was not as expected.

Would you mind sharing your details in a private message so we can learn what we could have done differently? Trustpilot will send you an e-mail for this.

And please do check www.arag.nl/klacht for the possibility to file an complaint.

With kind regards,
Laurien

Rated 1 out of 5 stars

ARAG is USELESS!! SCAMMERS.

ARAG is USELESS!!! You're paying for nothing. They do everything not to take the clear case against VVE. Asking all bunch of irrelevant questions to "assess" whether I am insured or not. I am cancelling the ARAG today.

March 24, 2025
Unprompted review
ARAG Rechtsbijstand logo

Reply from ARAG Rechtsbijstand

Dear abc def,

I understand you just had a good conversation with a colleague.

Hopefully a solution to the problem will be found soon.

Kind regards,
Laurien

Rated 5 out of 5 stars

Employment Settlement

I reached out to ARAG for support with a complex employment settlement case. They provided clear, professional advice, guiding me through my options and helping me understand the legal implications at every step. Their expertise gave me confidence in navigating the process, and I felt well-supported throughout. I would highly recommend ARAG for anyone needing legal assistance with workplace matters.

November 29, 2024
Unprompted review
ARAG Rechtsbijstand logo

Reply from ARAG Rechtsbijstand

Dear Sean,

Thank you for these beautiful words and recommendation. We're glad to hear that ARAG gave you the needed confidence and support for this complex matter.

Kind regards,
Laurien

Rated 1 out of 5 stars

Hire a proper lawyer if you want to solve your issues

lawyers who will sabotage you, try to manipulate you not to progress further, and downplay the results. Hire a proper lawyer if you want to solve your issues. There are no good lawyers here.

March 22, 2024
Unprompted review
ARAG Rechtsbijstand logo

Reply from ARAG Rechtsbijstand

We're sorry to hear about your experience. It does not align with our standards. Please feel free to contact us at ww.arag.nl/klacht/ for further help if wanted.

Rated 5 out of 5 stars

Excellent Legal Support from ARAG

I had a highly positive experience with ARAG, despite the long duration of legal processes in The Netherlands, which is more due to the backlog in the legal system than anything ARAG could control. From start to finish, ARAG provided exceptional support for my case.

Although my case was outsourced to a third party, both the initial lawyer and the second lawyer assigned to my case were outstanding. They stayed on top of every detail, communicated effectively, and ensured that all relevant information was presented to the court during the hearing. Thanks to their diligent efforts, we achieved the favorable outcome we had hoped for.

I have no negative experiences with ARAG whatsoever. As with any legal support, the quality of service can depend on the individual lawyers handling your case, and professional skills can vary. However, my experience with ARAG has been entirely positive, and their support was instrumental in navigating the complexities of the legal process.

May 14, 2024
Unprompted review
Rated 1 out of 5 stars

Total waste of money

I'll make it short. I paid the most expensive personal insurance at Arag for more than three years. When I needed them they ended my contract and decided to stop answering emails for the case that was supposed to be covered by them. Absolute waste of money.

May 2, 2024
Unprompted review
Rated 1 out of 5 stars

Awful.

Awful.

I've had to contact Arag several times. Every time they were slow, rude, and dismissive. Every time it took several attempts for them to actually look at my case and discover what I was asking. It shouldn't be so hard to get help! I pay you to help me!

February 1, 2024
Unprompted review
Rated 1 out of 5 stars

this company is literally…

this company is literally unprofessional and don't do enough. made me only loose money . the lawyer don't know even what she is doing except making wrong decisions and making me loose money since last 2 years . everyother person and even other lawyers are now telling me they are not doing enough and they don't even know what they are doing . I suggest even if you are a victim and its proven don't go for help there . they will only make you loose money and make costs. totally waste of time.

February 17, 2022
Unprompted review
Rated 1 out of 5 stars

Incredibly bad service to no service.

We have had legal insurance for the last 10+ years and very rarely needed to use them. We used ARAG in different countries and they were very helpful in giving us guidance and general advice when purchasing property and other general legal matters, so we decided to use them here in the Netherlands.

Unfortunately, the experience we have had with ARAG here has been very very poor, to say the least. We have had more help from other legal sources that we haven't paid for than ARAG who we pay yearly.

The few times that we contact them, they give the impression that we are bothering them and they are doing us a favour.

The issues we contacted them for weren't complicated but since we are not lawyers or understand the legality of the situations we pay for advice and hope to be given options on the best way to approach a situation.

Unfortunately, to get any kind of assistance or guidance they first have to qualify whether your plan covers you for being able to talk to them. Once they qualify that you have paid them enough, they make you fill in forms to see if the matter warrants they time, and only then, they might contact you if they feel that it's worthwhile.

We have had to get help from other legal professionals because ARAG didn't bother contacting us or made it so hard that it was easier to approach other sources.

We tried to give them the benefit of the doubt the first couple of times but by the third time, that's when you know it's a company issue and not an individual issue.

I have never written a negative review in my life and prefer to be positive and give people the chance but when you are paying for services and not only are you not getting those services but they treat you with disrespect, arrogance and extreme rudeness, it's important to share with others. Please do your due diligence before using this provider.

December 4, 2020
Unprompted review
Rated 1 out of 5 stars

Poor and slow service

Poor and slow service. Response time is very bad. Had to wait 2-3 weeks before I can get a response from a lawyer. If you want to lose than go to ARAG.

October 16, 2020
Unprompted review
Show reviews in all languages. (338 reviews)

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