Arcade Geeks Reviews 202

Reply from Arcade Geeks

Jan 12, 2026

Raymond,

The outcome you describe was caused by your own decisions, not by any failure on our part.

You chose not to open or check the machine when it was delivered in mid-December, despite our clear requirement to inspect within 72 hours. That decision alone created the Christmas situation you now complain about.

When you finally contacted us on Christmas Eve, Rod responded immediately. You were advised the issue was not a fault, but a monitor power-saving setting that could be fixed in under a minute. You were also advised a technician would contact you.

Despite it being Christmas, our technician still called you on Christmas Day. Instead of allowing us to resolve the issue, you refused assistance and chose to return the machine.

Your son’s disappointment was therefore not caused by a broken product, nor by lack of support — it was caused by your refusal to check the machine when delivered and your refusal to allow us to fix it when we tried.

Your claim that you were ignored is factually incorrect. Your claim that the machine was broken is also incorrect.

Refunds are processed only after returned machines are received and logged, which is standard business procedure.

It is not reasonable to delay inspection, reject support, and then assign blame for the outcome.

We stand by our product, our service, and our actions.

Once your machine is received, processed and checked, a refund will follow.

Arcade Geeks Support Team

Reply from Arcade Geeks

Jan 1, 2026

Hi Steve

Thank you so much for your fantastic review – what a joy to read!

We’re really glad we could get your Bartop built and delivered just in time for Christmas, even with DPD’s little detour along the way! It means a lot to hear that you felt supported throughout and that the machine made such a brilliant impact on the big day. 🎄

Knowing it brought joy to your home and has been performing flawlessly makes everything worthwhile for us. We’re proud to build each machine to last – so it’s lovely to hear you're enjoying the quality and responsiveness too.

Thanks again for choosing Arcade Geeks – and for taking the time to share your experience. If you ever need anything down the line, we’re only a message away!

Wishing you a fantastic year ahead,
Kind regards
The Arcade Geeks Team 🎮🕹️

Reply from Arcade Geeks

Jan 1, 2026

Hi Mr Cunnington,

Thank you so much for your detailed and thoughtful review — it really means the world to us!

We’re delighted to hear that from your very first enquiry through to delivery and setup, you felt supported and confident in choosing Arcade Geeks. That’s exactly what we aim for every time.

It’s great that the artwork caught your eye (we take real pride in the design detail!), and we're glad the SD card swap sorted the minor startup glitch quickly — especially with the Christmas rush. Your kind words about our customer service and delivery team are much appreciated, and we’ll be sure to pass them on.

It’s fantastic to know you’re now enjoying the machine and have already been recommending us — that kind of support is the highest compliment we can receive.

Thanks again for choosing Arcade Geeks — we’ll always be here when you're ready for your next setup!
Wishing you a fantastic year ahead,
Kind regards
The Arcade Geeks Team 🎮🕹️

Reply from Arcade Geeks

Jan 1, 2026

Hi Sam,

Thanks so much for the great review!

We're really pleased to hear you're enjoying your Countercade — and it's fantastic to know you found the build quality solid and the fun factor spot on. That’s exactly what we aim for!

Appreciate you highlighting the quick comms too — we’re always here if you need anything down the line.

Enjoy the games and thanks again for choosing Arcade Geeks!

Wishing you a fantastic year ahead,
Kind regards
The Arcade Geeks Team 🎮🕹️

Reply from Arcade Geeks

Dec 19, 2025

Hi, Sam

Thanks very much for leaving us a review, we really appreciate it.

We’re glad to hear the machine arrived well packaged and that you’re having lots of fun with it so far, that’s great to hear.

Thank you as well for your patience around the delivery timing. This time of year can be particularly busy, but we appreciate you getting in touch for an update and we’re always happy to help.

If you need anything at all or have any questions in the future, please feel free to reach out.

Thanks again for choosing us and enjoy the games.
Kind regards
The Arcade Geeks Team 🎮🕹️

Reply from Arcade Geeks

Dec 14, 2025

Hi, Keegan. Thanks very much for the review.

Great to hear you are still enjoying your Back to the Future Arcade Elite cabinet and that we could sort the button light quickly for you. Glad the communication and support hit the mark.

Really appreciate the recommendation and your support.
Kind regards
The Arcade Geeks Team 🎮🕹️

Reply from Arcade Geeks

Dec 13, 2025

Hi Dave

Thank you very much for taking the time to leave such a great review.

We are really pleased to hear you are happy with the whole experience, from ordering through to playing the games, and that it brought back those 1980s memories.

Enjoy your arcade machine and thanks again for choosing us.
Kind regards
The Arcade Geeks Team 🎮🕹️

Reply from Arcade Geeks

Dec 10, 2025

Hi Morris

Thanks so much for your honest and detailed review, we really appreciate you taking the time to share your full experience.

We’re really glad everything got sorted in the end and that you're now enjoying the machine as it should be! Sorry again for the initial hiccups, as you rightly said, December can throw up the odd courier delay, but we always do our best to get things resolved as quickly as possible.

Massive thanks for your patience and understanding, and great to hear John was able to help too, I’ll make sure he sees your kind words.

Enjoy discovering all the games (there’s some real hidden gems in that 5,000!) and we’d love to help you again anytime.

Kind regards
The Arcade Geeks Team 🎮🕹️

Reply from Arcade Geeks

Dec 10, 2025

Hi Chris

Thanks so much for the great review

Really glad to hear everything arrived as expected and you’re enjoying the games from your childhood. That’s exactly what it’s all about

Appreciate you mentioning the communication too. We’ll be here if you ever need anything in the future

Enjoy the machine

All the best
The Arcade Geeks Team 🎮🕹️

Reply from Arcade Geeks

Dec 3, 2025

Hi There
Thank you for the kind words, it really means a lot, especially knowing your machine wasn’t originally from us.

We’re always happy to help where we can, and we're glad we could assist. Your parts should be with you shortly, so if there’s anything else you need or we can do to improve your setup, just let us know.

All the best,
The Arcade Geeks Team 👾

Reply from Arcade Geeks

Dec 3, 2025

Hi There
Thank you so much for your fantastic review – "Nostalgia in a box" is the perfect way to describe it!

We're thrilled to hear your machine arrived on time and that you've been enjoying it non-stop. It means a lot to us knowing it’s hitting the mark and bringing back those classic memories.

Your recommendation truly means the world, if you ever need anything, or want to explore even more retro fun, we're always here.

Game on!
The Arcade Geeks Team 👾

Reply from Arcade Geeks

Updated Nov 13, 2025

Hi Simon,

Thank you for your review. For fairness and accuracy, I want to respond using the information from our email conversation, as several points in your review contradict what you acknowledged directly.

1. Exit Button – You Confirmed It Works
You wrote to us: “Granted, that does work thanks.”
This confirms the exit button worked exactly as intended. Your review suggests otherwise, which is not accurate.

2. Machine Powering Off
Your review describes the machine “crashing”, but you told us:
“Sometimes I leave it on, come back later and it has turned off.”
This is not a crash. Your machine uses a Windows PC, which enters sleep/hibernation if left unused — especially if left running while you’re out of the house. We advised shutting it down when not in use.

3. Guns & Controllers – Never Plugged In
Your review mentions issues with guns and controllers, yet you asked us:
“Do the guns and pads require no configuration?”
This made it clear neither had been plugged in or tested. They cannot be faulty if they have not been connected.
We explained:
• Controllers may need one sync button held on first use.
• Light guns must be plugged in before powering on; otherwise, they simply need a quick re-sync.
As they were never connected, no fault exists.

4. Button & Joystick Colours
You noted in email that you noticed the colour difference but were “not too bothered at the time.”
Despite that, we immediately offered:
• A replacement yellow set
• Phone/video fitting support
• Or a pallet collection if you preferred us to fit them
We also explained we fitted red because we felt it suited your theme — an honest attempt to enhance the look. Your review suggests this was ignored, but we acted on this and gave solutions to rectifying this.

5. Internal Components
You questioned if parts were new. We explained clearly:
• All components are new except the screen and PCB, which are manufacturer-refurbished
• This is disclosed in our Terms (Section 15)
• These items are fully covered under your 5-year parts warranty
We also apologised if any dust was present, as CNC machinery can produce fine dust during manufacturing.

6. Communication
Your review says we were unresponsive, but our email trail shows:
• We replied to your initial message
• We sent all video guides
• We confirmed controller dispatch
• We offered technical support and called several times no answer on several calls (but you advised you do not take calls, making real-time troubleshooting difficult)
• You were away for two weeks after your first message
• We provided a direct mobile number until 8pm
• We did not receive replies to our follow-ups
We cannot respond to messages we did not receive.

Summary
For full transparency:
✔ You confirmed the exit button works
✔ The shutdowns were Windows hibernation, not crashes
✔ Guns and controllers were never plugged in, so no fault exists
✔ The only issue was button colour, which we accepted immediately and offered several solutions for

There are no faults with your machine.
We remain fully available to support you with anything you need.

You can reach us on 0121 306 0025 — if we miss your call due to machinery noise, please try again.

We are a small family-run business and take great pride in every machine we build. If this response clarifies the situation and resolves the misunderstandings, we would sincerely appreciate you considering updating your review to reflect the full picture.

Kind regards,
Arcade Geeks

Reply from Arcade Geeks

Dec 3, 2025

Thank you so much for the great feedback!

We’re really pleased to hear you felt listened to and well-informed, that’s exactly the kind of service we aim for. If you ever have more questions down the line, we’re always here to help.

All the best,
The Arcade Geeks Team 👾

Reply from Arcade Geeks

Dec 3, 2025

Hi Kerry

We’re so happy to hear your grandson loved his Mario vs Sonic machine, what a brilliant choice! It’s great to know he’s enjoying the huge game selection.

Thank you as well for your kind words about our customer service – Rod will be pleased to hear the key arrived safely and helped get things back up and running.

We really appreciate the recommendation and are always here if you need anything else.

All the best,
The Arcade Geeks Team 👾

Reply from Arcade Geeks

Updated Nov 6, 2025

Hi Joe,

We’re disappointed to read this review, particularly given how much support and goodwill we’ve already provided throughout this order.

To clarify the facts for transparency:

You purchased three arcade machines, two of which you later reported as having faults.

Our technical team immediately sent out replacement game boards at no cost, before receiving the faulty ones back — a goodwill gesture to minimise your downtime.

You were never instructed to dispose of the original boards. Our Returns & Warranty Policy, which you agreed to at checkout, clearly states that all faulty components must be returned, as they remain the property of Arcade Geeks and are required for supplier inspection, as of today 6 Nov 25, we have yet to receive those back!

A £190 goodwill refund was processed the previous week and received by you on 3 November 2025, despite you not returning the faulty boards.

The replacement audio knob was also dispatched with proof of posting available.

It is therefore incorrect to claim that “no refund was honoured” or that your issues were ignored. Every commitment has been met — in fact, we went beyond our standard obligations.

It’s also important to note that you placed this order as a business, not a private consumer. As you are a business purchaser "Genkigeekslimited", you are fully aware (or should be) that warranty processes require the return of faulty parts for cost recovery and inspection. Disposing of those parts without authorisation breaches standard warranty procedure and voids supplier accountability.

We appreciate that faults can be frustrating, but this review omits key facts and misrepresents our handling of your case. Our records demonstrate that all actions were carried out promptly, fairly, and in good faith.

Arcade Geeks remains committed to transparency, professionalism, and after-sales support for both our retail and business clients. We invite readers to view our full Warranty & Returns Policy at https://www.arcadegeeks.co.uk/terms-and-conditions-5-year-parts-warranty
for complete context.

Reply from Arcade Geeks

Dec 3, 2025

Hi Tim,

Thanks so much for the great review!

We're really glad to hear you're enjoying the 10,000 game pack, especially as a fan of 80s, 90s arcade classics and Nintendo. It’s always a pleasure to hear from fellow retro gamers who appreciate the selection we've packed in.

Thanks again for the recommendation, and if you ever need anything, just give us a shout!

All the best,
The Arcade Geeks Team 👾