Arcade Geeks Reviews 202

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality, solid build, and the impressive selection of games that bring back nostalgic memories. Many people praise the staff for being helpful, understanding, and providing excellent communication, with some even receiving personalized assistance and quick resolutions to issues. However, some customers experienced significant problems with delivery services, including lost items and delays, which sometimes led to frustration. A few other people also felt that the quality of some machines was inconsistent, with issues like scratched screens, missing parts, or non-functional components upon arrival, requiring further troubleshooting or replacement parts.

What people talk about most

Product

Clients share positive opinions on the product, with many praising the arcade machines for their great... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers experienced fast and prompt... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise certain staff members for... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the machines, describing them as... See more

Order

People report ambiguous experiences with order. Many customers express frustration with significant delays,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had complications with delivery as DPD lost my item, but as for arcade geeks they were understanding and made another machine for me, so I can’t fault them. Truly thank you. The machine has been deliv... See more

Rated 4 out of 5 stars

Ok let's remember it's December and couriers are busy, so the " Classic Arcade Machine arrived a day late. Installed it and only sound and no screen working.. rang up and discovered the monitor lead... See more

Company replied

Rated 4 out of 5 stars

Slight delay in receiving arcade machine but was worth the wait. Fantastic machine, great quality cabinet, number of games included as standard is incredible.

Rated 4 out of 5 stars

Ordered a machine 1st July, said 3-4 week delivery which was no problem. Received no updates or communication so asked for an update 3 weeks in, received a prompt email reply saying the unit... See more


Company details

  1. Video Arcade

Written by the company

Our Mission is to help you relive your own gaming golden age. About Arcade Geeks, we come to work every day because we love games - and we want to share the love. The growth of retro video gaming has been staggering over the past decade. gamer's around the world fondly remember their first high score, the beautiful simplicity of those classic games, and the adrenaline pumping music and sound effects. We will bring you some gaming videos of our arcade machines in action, and some tips on how to build your very own build, We are a UK specialist at building Arcade Machines Insert 10p to continue...Enter Arcade Geeks @ www.arcadegeeks.co.uk


Contact info

4.2

Great

TrustScore 4 out of 5

202 reviews

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1-star

Replied to 88% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Just WOW!

Recently ordered 2 Player Arcade Machine - Space Invaders Machine. What can I say? Just WOW! It's of a high quality and arrived just after few weeks after my order was placed. I had to email regarding delivery of my item two times as it was intended as a birthday gift and both times I received quick responses. Definitely recommend!

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

What's a fantastic company making dreams come true

What a fantastic classic arcade machine that I have purchased from Arcade geeks. The support and politeness that I have received from the team especially Joe has been fantastic.
I was supported with information on how to use the machine settings. They also helped me replace something that I accidentally broke, they were very supportive and understanding. They went out of their way to support me in getting things back the way it originally was, A brilliant company that can be trusted to take care of business, you will be living the dream when you're arcade machine arrives

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Absolute the best - no doubt

Absolute the best - Quality 100%
Customer support is BY FAR THE BEST I've ever seen.
Absolute WORLD CLASS - very competent, very responsive - never seen a customer support so great.
Congratulations - there is nothing to improve - it's already the BEST by FAR!
Every question I've had was answered perfectly in NO TIME - outstanding

July 20, 2024
Rated 5 out of 5 stars

Great machine, great service

From the point of wondering what I wanted to add to my man cave I received great feedback.
Having ordered the Space Invader machine it arrived as promised, well packed and exactly as described.

After sales service was brilliant when i had a small technical glitch (me not understanding something).

This is now a great centre piece for my man cave loved by friends too.

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

I would Like To Thank Joe And Dean For…

I would Like To Thank Joe And Dean For There Customer Service As I Have Had A Few Problems With My Arcade Machine And There Customer Service Is Second To None And Dont Hesitate To Buy Of Them If You Love Retro Arcade Games Like I Do It Great To Play With A Vast Amount Of Games And Designs To Pick From Many Thanks Eric

June 29, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend it for both gamers and non-gamers!

I got one of these bar top arcade machines from my girlfriend for my birthday and it was a very big surprise!!
I love it a lot! Even just looking at it and seeing the craft and details of it all is just fantastic. Obviously, not to mention the catalog of games available.. really in love with some of those games and some bring back childhood memories like Metal Slug! I've contacted the staff as well to ask about where to find the volume control, and they were very swift to reply and help me. Honestly love it a lot!!

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Thing of beauty

Doesn’t allow you to put a picture up on here but I will categorically confirm the Nintendo arcade machine I purchased is the nuts! It really does stand out! I had some guy come to my house today to measure up for some blinds and he couldn’t help but ask if he could have a go on it! It blows those cheap ones you get from Smyths out of the park! The detail on the art work is second to none and the top lights up and you actually think you’re in an arcade! Sound wise? The volume can go as loud as a stereo if you want it to and the graphics are far superior than the “mini consoles” you can get and that only have like 25 games on them! This thing has 10,000, not gonna lie, not had a chance to go through them all but the ones I have are amazing and the way they show on the screen just looks top notch!

June 24, 2024
Unprompted review
Rated 5 out of 5 stars

My machine is over 8 years old :)

I’ve had my arcade machine for over 8 years now and it’s still as fun as the day I picked it up :) I’ve had hours of gaming and it’s still like new !!!! The service and support from these guys is amazing and I’d recommend them to anyone :)

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

The Sonic themed Arcade Machine is…

The Sonic themed Arcade Machine is brilliant quality, so many great games to choose from, the sellers were great to communicate with, arrived in perfect condition, easy to set up and play straight away. Very happy with purchase, well worth the money.

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

Got my machine in about a week. Happy

Got my machine in about a week. Machine is well made, solid, weighted, finish and trim is beautifully assembled. Plugin and play. Power cord and hdmi cable.

Would be nice to have simple sheet with instructions. Eg. Default volume was a little loud? I had to figure out where the volume know was. (On main Pandora box)

Very happy with service, product, Well packed and communication.

May 20, 2024
Unprompted review
Rated 3 out of 5 stars

Well built with 12 year old parts. Poor comms. 6 week delivery

I’m enjoying using the arcade elite machine a ton. It is well built although the main computer components are old. The motherboard is over 10 years old! The CPU is a gen 3 intel i5, (Launched in Q2 2012) which is discontinued and even out of its servicing lifetime now! The GPU (nVidia GT710) is barely powerful enough to run any 3D games at all. It would have been nice to have known these specs on the website before buying. However, the system is only meant to run older arcade and console games which are running ok with this processing power. Any newer PC games installed are where it struggles without some upgrades, which I intend to do.

For communication, I didn’t get any replies over email, but when I phoned for delivery updates I did manage to speak to someone.
The delivery took 6 weeks which was also misleading from the website, where it said that delivery would be around 2 weeks.

Thanks,
Paul

March 3, 2024
Unprompted review
Rated 5 out of 5 stars

Arcade Machine and 10,000 games.

I am a retro gamer and always wanted my own arcade machine. Having looked online at different companies I landed on Arcade Geeks as their prices, website, cabinet design's and review's all looked great. I contacted the team prior to purchase and had all my questions answered. I waited a little under 3 weeks from start to finish and the machine was delivered in pristine condition (extremely carefully packed). The Arcade machine was as expected, excellent artwork on the outside and works perfectly. Menu's are straight forward and searching through the thousands of game's is easy to do. I am extremely pleased with my purchase and would recommend Arcade Geeks to anyone considering buying their own.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Monica’s arcade machine

I bought an arcade machine from these guys and it’s exactly as described and my custom options were installed perfectly. Will definitely use again. Top service

May 4, 2024
Unprompted review
Rated 5 out of 5 stars

Gauntlet machine 👍👍👍👍

I am absolutely blown away by this machine that I've had delivered. It is a gauntlet machine custom made throughout the whole experience. They've listened to everything that I wanted and delivered something even better than I wanted. I would just like to thank the whole team as I even got this machine delivered 3 days early on a Friday evening after they had finished work at 21:00 at night I highly recommend 👍👍👍👍👍

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

So Glad I took the Jump

I bought the Elite Defender Arcade Machine after weeks and weeks of trying to choose which company I could trust to buy from. Arcade Geeks did not disappoint, the machine is quality and the games are just perfect with all of my old favourites included.Would have liked the pinball buttons to be above the nudge buttons though as I don't have large hands and it can get uncomfortable.
Overall, quality machine, quality games, quality company - thank you!!

February 17, 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely love the arcade i bought…

I absolutely love the arcade i bought from Arcade Geeks in honesty its the best christmas present iv never had & it's still not mine lol.It was bought for the kids but hands down my favourite present iv ever gave ....can see me christmas night when the kids are in bed giving this a we trial run ....my wife & I playing streets of rage into the early hours struggle to get up christmas day 😫 lol.I cant recommend Arcade Geeks enough.They genuinely cant help you enough i highly recommend this company .
Thanks again
Darran Beattie

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

Space Invader

Treated myself to a space invaders upright arcade machine. Only delivered today but we got it set up straight away and enjoyed few games. All my mates are looking forward to coming to my home bar for drinks and games. Competion getting high score. It looks fantastic and less than 2 weeks from placing order to delivery. Thank you and would recommend you.

May 16, 2023
Unprompted review

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