ARC Consultants Ltd Reviews 84

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and approachable demeanor, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting the detailed and thorough reports provided. Consumers also frequently mention the excellent customer service, with staff taking the time to explain findings clearly and offering further assistance, including follow-up calls and video consultations. This personalized approach and clear communication contribute to a highly positive sentiment among users.

What people talk about most

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and excellent... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Response time

Clients share positive opinions on response time. Customers consistently praise the quick and efficient... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the clarity, detail, and ease... See more

Based on these reviews

Rated 5 out of 5 stars

Alaur was very professional, and quick to respond in his replies. He was very transparent prior to instructing him advising me to research services and other quotes to compare against his services. He... See more

Company replied

Rated 5 out of 5 stars

ARC Consultants were fantastic from the first phone call. Alaur is friendly, easy to talk to and really cares about his work. The price quoted for our Level 2 Homebuyers survey was really reasonabl... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish with Arc consultants. Alaur was a breath of fresh air, delivered on everything he said he would and even sooner than the agreed timescales. He was on hand to dis... See more

Company replied

Rated 5 out of 5 stars

Alaur was brilliant from start to finish. He carried out our homebuyer survey quickly, professionally, and explained everything clearly. The report was thorough and really helped us feel confident wi... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Building Consultant
  3. Real Estate Surveyor
  4. Surveyor

Written by the company

ARC is a niche and independent practice of Chartered Surveyors based in Leicester providing property advice to clients across Leicester, Wigston, Oadby, Blaby, Lutterworth, Market Harborough, Loughborough, Leicestershire villages and surrounding areas such as but not limited to - Northamptonshire, Coventry, Rugby, South Nottinghamshire. Our local knowledge means we understand common issues in properties across the area; from 1930s semis to modern developments. Independent & honest advice, and we are not a volume-driven surveying firm. That means - No pressure to upgrade unnecessarily. No generic reports. No call centres. Just straight forward, professional advice focused on helping you make the right decision. Our reputation is built on being dependable and providing transparent advice from our team who have over 25 years’ experience leading to a broad knowledge base of domestic dwellings. Our surveyors are experienced in compiling reports, defects assessments, assessing subsidence related damages etc. Our proactive approach is based on being forward thinking and devising innovative strategies, ensuring we deliver success for every client. ARC’s clients include local authorities, private individuals, companies, insurers, adjusters etc Homebuyer Surveys & Building Surveys When purchasing a new home, there are three types of surveys available on the market. ARC Consultants Ltd provides all levels of RICS HomeBuyer Surveys in Leicester, across Leicestershire and surrounding areas with quick turnaround and clear, thorough reports. clear advice, fast reports and no upselling. Subject to the level of report, we will provide you with a detailed, easy-to-understand HomeBuyer Report within 24–48 hours, plus a same-day call with your surveyor so you know exactly what you’re buying. Level 1 Homebuyer Survey Report (Formerly Condition Report) Level 2 Homebuyer Survey Report Level 3 Homebuyer Full Building Survey Report Why buyers choose ARC Consultants ✔ Reports delivered in 24–48 hours ✔ Same-day verbal summary after inspection ✔ Speak directly to your qualified surveyor ✔ No upselling or unnecessary recommendations ✔ Clear, jargon-free reports you can actually understand ✔ Post report support with a video call service FAQ - How long does a HomeBuyer survey take? Reports are typically delivered within 24–48 hours of inspection. Can I speak to the surveyor? Yes — we provide a same-day verbal summary and are happy to discuss the report. Do I need a Level 2 or Level 3 survey? We’ll advise you honestly based on the property, even if that means recommending a cheaper option. Insurance Claims At ARC we have many years working within the insurance industry and, as consultants, directly for insurers. This has led to us being experienced in understanding the processes involved in dealing with insurance reinstatements for all major perils including subsidence, fire, flood and escape of water. Contrary to popular beliefs, insurers are there to help affected homeowners with empathy, providing indemnity appropriately to the level of cover under the policy. Insurers will often utilise experienced and knowledgeable suppliers in order to reach that objective. Unfortunately, sometimes due to exceptional circumstances and/or differing opinions, further support could be required. The policyholder is often allowed to instruct an independent building surveyor to act on their behalf to provide the necessary support and oversight of the reinstatements. Under the terms of the home policy, the fees (often worded as “professional fees”) forming part of the claim. At ARC, we differ from claims assessors, who will want to involve their own suppliers which can then lead to protracted discussions and the associated unnecessary delays. We fully understand the challenges that can be faced for both the homeowner and the insurer, and in acknowledgement, we would only work alongside the insurer and their appointed suppliers, ensuring both parties are fully supported throughout the period of reinstatement. We find working with the appointed adjuster, their preferred surveyor and/or their approved panel contractor often provides the most optimum route. Subsidence can take place when the ground beneath your property’s foundation moves down, leading to the structure to move. Have you noticed tapering cracks diagonal in appearance? Have they appeared suddenly whether internally or externally? If you are unsure or suspect your property is suffering from subsidence, the cause of the damage will need to be identified and a report provided. Should subsidence be confirmed, this report can then be forwarded to your insurers for their further review, with a view to accepting a valid claim, subject to an applicable excess. The cost of the report would usually form part of the claim. Your insurers can then take the lead who will appoint various specialists (adjusters, site investigation team, mitigation team etc) who will manage the claim ensuring your property is made safe from continuous movement, along with the appropriate repairs. We have over 25 years experience dealing with properties suffering from subsidence, we therefore have the knowledge to guide you on the process.


Contact info

4.9

Excellent

TrustScore 5 out of 5

84 reviews

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Rated 5 out of 5 stars

Superb professional service whilst…

Superb professional service whilst still felt personal too, very informative & helpful.
Great value, would highly recommend as everything I required he was able to adhere to

April 17, 2026
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Reply from ARC Consultants Ltd

Thank you so much for taking the time to leave your kind feedback and recommendations

We wish you all the best

Rated 5 out of 5 stars

Exceptional Service

From the very first phone call to obtain a quote through to receiving my Homebuyer Report, the entire experience was seamless and genuinely impressive. The level of professionalism and care throughout stood out immediately. Communication was excellent at every stage, I was consistently kept informed, with clear updates that made the whole process feel transparent and well-managed.

The report itself was incredibly detailed, but also presented in a way that was clear, structured, and easy to understand; something that is often overlooked but makes a significant difference.

ARC Consultations came highly recommended, and having now experienced their service first-hand, I can confidently say that the reputation is fully deserved. Efficient, professional, and reassuring from start to finish, I wouldn’t hesitate to recommend them myself.

A genuinely first-class service and one very happy customer.

April 15, 2026
Unprompted review
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Reply from ARC Consultants Ltd

Thank you for taking the time to leave your really kind words, it is really appreciated

We're glad that you were happy with our service, and thank you for your recommendations

We wish you all the best

Rated 5 out of 5 stars

Alaur was prompt in his responses

Alaur was prompt in his responses, easy to get hold of and easy to talk to. His survey was thorough, even my estate agent was happy to have met him

April 8, 2026
Unprompted review
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Reply from ARC Consultants Ltd

Thank you very much for your kind words, we really appreciate it

We wish you all the best going forward

Rated 5 out of 5 stars

We would highly recommend ARC…

We would highly recommend ARC Consultants. Alaur was quick to respond to all of our questions and happy to help with everything - he was informative, thorough and friendly! The whole process was incredibly quick and efficient and we would highly recommend to anyone needing this service!

April 15, 2026
Unprompted review
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Reply from ARC Consultants Ltd

Thank you for taking the time to leave your review with your really kind words, we really appreciate it

We're glad you were happy with the service, and appreciate your recommendation

We wish you all the best

Rated 5 out of 5 stars

Friendly, professional and amazing attention to detail

ARC Consultants were fantastic from the first phone call. Alaur is friendly, easy to talk to and really cares about his work. The price quoted for our Level 2 Homebuyers survey was really reasonable, and Alaur's manner instantly put us at ease as we knew we were in good hands.
We were able to raise any things we were particularly worried about and stay in touch with Alaur throughout.
What we did not expect was just how fantastic the survey was. The attention to detail was incredible, and Alaur spent a long time on the phone talking us through each item on the report, answering questions and giving us insight that we just could not have got elsewhere.
I would recommend Alaur to anyone and everyone looking for a home buying survey. Thank you so much!

March 27, 2026
Unprompted review
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Reply from ARC Consultants Ltd

Thank you so much for your review, we really appreciate it.

Thank you again for trusting us with your survey and for the recommendation, it honestly means a lot. Wishing you all the very best in your new home.

Rated 4 out of 5 stars

Good clear communication during the…

Good clear communication during the whole process with advise and tips once I move in.

April 3, 2026
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Reply from ARC Consultants Ltd

Thank you for taking the time to leave a review, we really appreciate you taking the time to write it.

We're glad you found the communication, advice and tips helpful, and if there’s ever anything more we could do to make the experience even better in future, we're always open to feedback.

Thanks again, and all the best with your new home

Rated 5 out of 5 stars

Excellent Surveyor

The process of finding a surveyor to undertake our homebuyers survey was overwhelming! Luckily we came across Alaur at ARC Consultants Ltd. Alaur's communication from the start was excellent. The survey was carried promptly and we received an immediate call following the survey with immediate feedback. The full report followed promptly within days. We highly recommend Alaur.

March 31, 2026
Unprompted review
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Reply from ARC Consultants Ltd

Thank you very much for leaving this review, and your kind words. We really appreciate you taking the time to leave your review.

It was pleasure working for you, and we wish you all the best

Rated 5 out of 5 stars

Alaur was incredibly helpful

Alaur was incredibly helpful, knowledgeable, and supportive throughout every step of the process. If I am honest, he was even more helpful than my solicitor. I truly appreciated his guidance and would highly recommend him.

April 2, 2026
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Reply from ARC Consultants Ltd

Thank you very much for your kind words. We aim to be as supportive as possible, so we're glad that came through on our approach

We wish you all the best

Rated 5 out of 5 stars

Outstanding RICS Level 2 Survey Experience

I'd highly recommend Alaur. We instructed him for a RICS Level 2 Survey, and from start to finish he was fantastic to work with.

Extremely professional, organised, and responsive. He managed to carry out the survey earlier than scheduled, which was a great surprise.

His knowledge and attention to detail really stand out. The report itself was comprehensive and covered everything (and more). It’s clear he has many years of experience and genuinely takes pride in his work.

Communication was excellent throughout, via email, telephone, and a video call, where Alaur really took the time to walk me through everything in detail without rushing, which I really appreciated.

What made the biggest difference though, was how friendly and approachable Alaur was. He made it easy to ask candid questions and gave honest, knowledgeable advice without hesitation.

Overall, a brilliant service and absolutely worth the price!

March 25, 2026
Unprompted review
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Reply from ARC Consultants Ltd

Thank you very much for leaving your review! We really appreciate you taking the time to do this and we're really glad you were happy with our overall service.

It was a pleasure working with you and thanks again for the recommendation, it means a lot. If you ever need anything in the future, we're always here to help.

Rated 5 out of 5 stars

Excellent job

Excellent job. Very responsive. Clear communications throughout process. Very professional. They were referred by a relative to us and we would recommend them too. Very pleased indeed.

March 23, 2026
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Reply from ARC Consultants Ltd

Many thanks for taking the time to leave your review, we really appreciate it.

We wish you all the best with the move

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

Alaur was brilliant from start to finish. He carried out our homebuyer survey quickly, professionally, and explained everything clearly. The report was thorough and really helped us feel confident with our purchase. Highly recommended!⭐️⭐️⭐️⭐️⭐️
Thank you again Alaur!!!

March 18, 2026
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Reply from ARC Consultants Ltd

Thanks so much for taking the time to leave your review.

We're really glad you were happy with us and really appreciate your kind words, thank you again

We're always here if you ever need anything! 🙌

Rated 5 out of 5 stars

Would recommend

Alaur has been extremely helpful, the homebuyer report was thorough and clear. He explained everything clearly and has been prompt with all communication. Would definitely recommend.

March 10, 2026
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Reply from ARC Consultants Ltd

Thanks so much for the review, we're really glad you are happy with the report and it was no problem at all talking everything through with you.

Really appreciate the recommendation, and if you ever need anything else, just give us a shout

Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish with Arc consultants. Alaur was a breath of fresh air, delivered on everything he said he would and even sooner than the agreed timescales. He was on hand to discuss and explain feedback from our homebuyers survey and was clear and honest at all times. The survey itself felt very thorough and comprehensive with clear descriptions and photographs of the property that clearly evidenced his report. The price we paid for the survey was also very competitive. I'd recommend Arc to anyone!

March 14, 2026
Unprompted review
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Reply from ARC Consultants Ltd

Thank you so much for taking the time to leave this review.

We're really happy to hear you had a positive experience and it means a lot to know that everything felt transparent.

We really appreciate the recommendation too and if you ever need anything in the future, we're always here to help.

Rated 5 out of 5 stars

Excellent service

Excellent service. Easy to book, pay for and arrange a date.

The surveyor complete the survey on time and was very efficient. Report issued within 48 hours.

Really great service

March 10, 2026
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Reply from ARC Consultants Ltd

Thank you so much for the great review, we're really happy with the overall service.

Really appreciate you taking the time to share your experience, and we're always here if you need anything in the future

Rated 5 out of 5 stars

Our experience with ARC was brilliant

Our experience with ARC was brilliant. Alaur was very officiant with getting our level 2 survey booked in. We received our survey results promptly and in detail.
Would definitely recommend ARC to my friends & family.
Thankyou Alaur

March 2, 2026
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Reply from ARC Consultants Ltd

Thank you so much for the review

We're really glad to hear everything went smoothly for you and you found the report clear and detailed.

We really appreciate your recommendation, it means a lot. Thank you again, and we're always here if you need anything in the future.

Rated 5 out of 5 stars

Alaur was very professional

Alaur was very professional, and quick to respond in his replies. He was very transparent prior to instructing him advising me to research services and other quotes to compare against his services. He was very organised and fast in liaison with the vendor to complete survey. And produced an extensive report and spent quality time via phone talking me through it and best options, of how to action the changes needed. Also offering any further counsel if need to go through any of it again via teams call. Absolutely great service and very approachable. Thank you

March 6, 2026
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Reply from ARC Consultants Ltd

Thank you so much for your kind words.

We really appreciate you taking the time to leave the review, and we’re glad the process felt supportive from the start. We always want people to feel confident and never pressured.

We're pleased the report and follow‑up call helped you understand the findings, and of course, we're always happy to chat again on the phone or via video if you ever want to go over anything in further detail.

Thanks again, it was a pleasure working with you.

Rated 5 out of 5 stars

Excellent Service

Alaur was very helpful and efficient. Communication was first class and the price was very competitive. I found ARC through a comparison site and Alaur was the least pushy, independent and local all of which helped sway my decision. I have no hesitation in recommending ARC for a highly professional service.

March 4, 2026
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Reply from ARC Consultants Ltd

Thank you so much for your review, we're really happy to hear you found the service helpful an to your satisfaction.

We know how "spammy' the whole process can get when speaking to various surveyors, our objective is your comfort, so we really appreciate you choosing us.

Thanks again for the recommendation. It means a lot, and we're always here if you need anything in the future.

Rated 5 out of 5 stars

Highly recommended

Cannot recommend enough, extremely helpful and friendly . Very knowledgeable and does what he says he’s going to do and promptly.
Thank you

March 3, 2026
Unprompted review
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Reply from ARC Consultants Ltd

Thank you for your kind review.

We're glad we could help you and wish you all the best

Rated 5 out of 5 stars

Highly Recommend!

I found ARC Consultants online after extensive research for their Homebuyer (Level 2) survey, and being a first-time buyer, I wasn't sure what to expect. I am so glad I chose them. Since I had no prior knowledge of the process, their support was invaluable.
Alaur at ARC Consultant got in touch just 1 day after my initial query. He walked me through the entire process in great detail and booked me in for their earliest slot two weeks later. I really appreciated that they followed up via email to ask if I had any specific concerns about the property beforehand.
On the day of the survey, I received a phone call immediately after completion (a Teams video call was also offered). Alaur went through all my concerns and explained the findings thoroughly. Day after, I received the full report—over 100 pages including detailed images.
As a first-time buyer, I found Alaur to be incredibly supportive and patient with my lack of experience. He didn't just list problems; he talked me through the findings and even gave me pointers on how to maintain the property once I move in. I had a lot of questions, and they answered every single one. I’m very satisfied and highly recommend ARC Consultants to everyone!

February 6, 2026
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Reply from ARC Consultants Ltd

Thank you so much for taking the time to leave your review, it really means a lot to us. 

We're so glad you found the whole process clear and supportive, especially as a first time buyer. We know how overwhelming it can feel at the start, so we always try to make sure everything is explained properly so you feel comfortable. It was a pleasure answering your questions and making sure you felt confident moving forward.

Thank you again for choosing ARC Consultants and for the recommendation, we really do appreciate it. Wishing you all the best with your new home, and we're always here if you need any further help.

Rated 5 out of 5 stars

Alaur helped us with our level 2survey…

Alaur helped us with our level 2survey and we are very grateful to him for his services. He was very professional and arranged everything very quickly. Also gave us feedback immediately after the visit and sent a very detailed report the next day. He is fab xx thank you

February 24, 2026
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Reply from ARC Consultants Ltd

Thank you so much for the review, we're really glad I could help with you and that everything felt straightforward for you. It was no trouble at all getting things arranged, and we're happy the follow up call was helpful.

You were a pleasure to work with, thank you again for your kind words. Really appreciate it.

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