Arcler Desk Reviews 

281
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

David and Mike were both very professional and very knowledgeable. They knew what and most importantly HOW to do it..not being from the technology era I know nothing but to call, text , play 3 games... See more

Rated 5 out of 5 stars

Thank God for a company like this! very affordable too. Three in one 1) The Protected my Mac and Facebook from someone who hacked all my information. 2)Then they covered all the articles of fake news... See more

Rated 5 out of 5 stars

These guys have been a great help always. @ Nick. I will surely recommend to my friends and family as you have always provided help even out of your working hours, Cheers

Rated 5 out of 5 stars

Had a very positive experience. The staff is knowledgeable and reliable. Will recommend to family and peers. Thank you!

Company details

  1. Computer Repair Service
  2. Computer Accessories Store

Written by the company

“ArclerDesk” is a sovereign service provider and is not associated with any other brands. “ArclerDesk” is a leading Website Design & an independent technical support service for consumer and small businesses. The brand names mentioned and used in the site belong to their respective owners and we claim no rights over them. Brand names, trademarks, logos, company names used in the site are for respective purpose only.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

281 reviews

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4.7

All reviews

(281)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

On 9/11/2019

On 9/11/2019, I was contacted by "Arcler Desk" by cell saying they are closing and the service I used a year ago for $700 on 7/11/2018 to solve my website problem had credit left and they want to return a portion to me. Long story short, they did scam $$$$ out of my bank account since they had detail information and was able to access my account remotely without my authorization.

Basically Arcler accessed my bank account and transferred $$$$ from a credit card that i have not being used for two years that has a line of credit to my active check account then claimed they made a mistake of the refund so I owe them the difference.
A police, FCC, FBI reports were filed but I doubt they can recover my lost. Never receive any warning from my bank. It was a clever scam and I contacted Arcler about this but never heard from them.

It has to be an inside job or someone got fired and took customer data. Be very careful folks. The foreign accent on the phone was very pronounced and consistent from Arcler in 2018 and 2019. Local Police said it is common for US company having foreign agents doing these kind of scams which the US have no jurisdiction.

November 6, 2019
Unprompted review
Arcler Desk logo

Reply from Arcler Desk

Dear Mr Chen

We regret any inconvenience however we timely inform our customer about such spam activities. Please, not we as arcler desk don't store or ask for any of your financial or personal information such as bank account, credit/debit card numbers or even your password. We like you to share more evidence about the incident and trust us we will not hesitate to go deep to find the truth.

You can email us everything on care@arclerdesk.com

Kindly share your order ID or customer ID too.

Thank You for choosing arcler desk.

Rated 1 out of 5 stars

I was contacted around 2 PM on…

I was contacted around 2 PM on September 11 2019. I was told that I would be receiving a refund from last year. I was asked about the balance in my savings account and the balance of my credit card. Why ask me these questions? I was going to tell them to send me the refund via check in the mail, but they hung up. I tried calling back a few times, but an automated message said that the representatives are busy.

September 12, 2019
Unprompted review
Arcler Desk logo

Reply from Arcler Desk

Hello Daniel

We regret the inconvenience caused Arcler Desk, however, as service doesn't call customers. We prefer all outbound communication through email, chat or customer calling us on our helpline customer. Please know we didn't make any calls for processing refund. In case you have answered any requests​ like this kindly report it to us on care@arclerdesk.com

Rated 5 out of 5 stars

Thank you so much

Thank you so much for fixing my printer its been a long time since it has worked properly

February 28, 2019
Unprompted review
Arcler Desk logo

Reply from Arcler Desk

We value your feedback, ​Damien. We are happy to have you as a customer.

Rated 5 out of 5 stars

Deepu singh

Deepu singh, was very helpful. I was having a difficult time with my system kicking me out of my email or the page was just going blank. Deepu took the time and was very patient with me (as I do not have a lot of knowledge on how computers work). He should be recognized for taking his time as well explaining my options on how I can protect my system. He was not pushy on explaining what would be best as well advised me that I did not need to purchase a new computer but some upgrades would help and be less costly. I look forward to speaking with Deepu when I am able to afford those upgrades. I cannot at this time because I am on disability for medical reasons. Thank you again your company should be happy to have an employee who is willing to explain my questions and offer solutions.

November 14, 2018
Unprompted review

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