Arc’teryx Equipment Reviews 

I could not be more disappointed in Arc’teryx. I’ve wanted a jacket from them for the longest time but could never justify the cost. Someone close to me bought me and rated the item. Firstly, despite going off the measurements provided by the website, the jacket was too big. I’d heard that they run small so went the Large instead. Looking at the medium I knew that would also be too small so I figured I just had to suck it up and it would be worthwhile to have a warm, lightweight jacket. Not the case. I basically have ended up with a flimsy, expensive long sleeved shirt that I will only be able to wear on coolish summer days…. If at all. The fit and quality are also disappointing and not what I would expect for the price.

Arcteryx-eu.com
FAKE - DO NOT BUY ANYTHING THERE!!!

I was looking at facebook and a ad came up, with super cheap Arcteryx stuff. I pressed the page and was very surprised about the cheap prices.
I looked more and more, I checked again if the website was real, and its really looked real, same pictures as 'the real Arcteryx website' But I noticed, some tings was spelled wrong, so it seemed wrong anyway, somethings didn't seem right. I checked 'trustpilot' and further down the page, some guy was writing about it, that this 'arcteryx-eu.com page was fake, and people did not get what they paid for. I was a little surprised by no more people was writing about it! -So doing it now! FAKE - FAKE!

I've got about 5 jackets, lightweight from hard to soft shells. The hem heat tape has failed on all of them! Absolute rubbish for the price paid. Arteryx ain't interested in hearing about it.

Service in store is bad. They do not listen and try to sell You something entirely different. Sizing is way off! Large is equivalent to a XLarge, the Medium is equivalent to a Small! When you ask the salesman, he gives you a snotty response! Ten Years Ago, excellent quality and customer service, fast forward to 2025 and it’s gone to shite for a product double the price of their competitors!

The slowest company out there takes days to dispatch items then use UPS which is again the slowest company I have ever experienced all round experience is awful it’s a shame as the equipment is great but will look elsewhere from now on

I'm a long time customer of Arcteryx.
I sent a jacket through their repairs service from the Covent Garden store, for a simple return (fixing an elastic lead on the inside of one of the jacket pockets)
My jacket was returned to me with major damage to the jacket, with an entire seam replaced on another part of the jacket to where the repair area was. The outside of the jacket has substantial heat/glue damage & is unwearable.

I've contacted Arcteryx via email & phone multiple times over the last 10 days and have had no formal response.

This brand doesn't care about loyal customers, has a repair service that damage jackets even when making simple repairs & then ignores customers when they raise issues.

Avoid.

I’ve been using Arc’teryx gear for years and the quality really is top notch. My only small gripe is that the hardshells like the Beta jacket could use proper lift/pass pockets on the forearm — would make life on the slopes much easier.

What really impressed me recently was the service at their new stores. They cleaned one of my jackets and fixed another, no fuss at all. Super friendly and helpful staff — makes me feel good about sticking with the brand.

Rip off. Sent in barely used jacket for repurchase in their “re-bird” buy back program, they claim it does not qualify but won’t explain why, and they just kept it without paying me. Basically stole my things with no explanation, very unethical

Long term Arc'teryx customer and have multiple products. Atom jacket developed imperfection around collar area (wrinkled fabric). Product service request offered 40% voucher off of next purchase. Escalated to manager and was asked to send jacket in which I did and told somebody would call me back, multiple calls and a week later no contact. I am not sure what has happened at Arc'teryx however they will not be getting another penny of my money. At their price point I expected more especially as products meant to be durable, they even claimed facial hair caused imperfection even though I don't have facial hair.

I bought an Arc'teryx Beta AR Jacket in 2023 and recently noticed strange "bubbles" on the fabric. I sent it to Arc'teryx for assessment. They replied that the "jacket is not very old, but has severe GTX delamination on the sleeves and shoulders" and then immediately accused me of not washing it regularly, which is simply not true. Because they can't repair it, they said it's not covered under warranty and offered a measly 20% discount on a new jacket.

I have another Arc'teryx jacket I've cared for in the same way which doesn't have this issue and if you google "beta jacket delamination" you'll see this is fairly common, so it's clearly a manufacturing defect that Arc'teryx is refusing to take responsibility for, something which is unacceptable from a premium brand.

The Alpha SV is not wide enough to go over a small/medium size mid layer jacket unless one purchases a large size. The sleeves are then ridiculously long. They have to be shortened to be wearable and then they are no longer waterproof. Water also gets through the jacket much more easily than it used to. It is not the quality it used to be.
Have used the Arcteryx brand since it was founded. Never again.

I was very disappointed with these Arc’teryx shoes. After only a short wear, they gave me extremely painful blisters that even started bleeding. For such an expensive brand, I expected comfort and quality, but the design is very harsh on the feet.

What made the experience even worse was the company’s response. When I went back to the store, they told me that “these shoes are not for everyone” and did nothing to help. For a premium brand, that kind of customer service is unacceptable. I feel like I wasted my money and would not recommend these shoes if you value comfort, support, and good customer care.

Had an issue with my coat..,Arc’teryx sorted it…now that’s a good company…customer service was excellent…ta la

Arc’teryx Warranty & Repair Process – My Experience With Delamination and Fabric Failure

I’ve been a loyal Arc’teryx customer for years and own multiple jackets, pants, and packs. I love their gear for its design, comfort, and performance in harsh conditions. Unfortunately, my recent experience with the **Arc’teryx Limited Warranty** and repair process was disappointing—especially as an international customer.

The jacket I sent in had several serious defects:

* **Lamination delamination** at left/right armpits, collar, both cuffs, and hood
* **70D fabric lamination issues** across the entire jacket
* **Textile leaking** throughout
* **Seam tape separation** at the hood
* **Abrasion damage** to the backer fabric at the hood

These issues directly affected waterproofing, durability, and performance. Based on Arc’teryx’s premium reputation, I expected these defects to qualify for repair or warranty coverage.

Instead, I was instructed to **ship the jacket to Switzerland** for evaluation. After paying for international shipping and waiting, I was told:

> “Due to the nature of the damage and age of this product, it is unfortunately beyond our Arc’teryx Limited Warranty… While this product may be beyond the warranty, we’d like to offer you 20% off a new Arc’teryx product.”

To a jacket used only 2 years on the street and walks and not used to the limit like other clothes I have and that still maintain their quality.

This outcome could have been determined from photos, saving me the cost and hassle of sending it overseas. The process felt inefficient and not customer-friendly—particularly for buyers outside North America.

I understand no product lasts forever, and even high-end outdoor gear made in China in large production runs can have defects. However, Arc’teryx should improve their **warranty pre-screening** to avoid unnecessary shipping costs and delays for loyal customers.

Arc’teryx still makes some of my favorite outdoor gear, but this experience has made me more cautious about relying on their warranty and repair process—especially for expensive **GORE-TEX jackets** and other technical outerwear.

I’ve been using the Gamma pants and Proton jacket from Arc’teryx, and honestly amazing doesn't even begin to cover it. These pieces have become essential for my hikes and backcountry treks. The Gamma pants are incredibly durable, comfortable, and move with you no matter the terrain. And the Proton jacket? Lightweight and easily packable into my backpack's side pocket and keeps me warm without overheating, perfect for alpine summer hikes.

I am writing this review after my formal complaint, sent a month ago, has been completely ignored by Arc'teryx customer service. For a brand that charges such premium prices, the level of service I've received is an absolute disgrace. Potential buyers in Europe, especially France, should be aware of what they might be getting into.

My nightmare started with the delivery of my first order. Arc'teryx uses DPD for standard shipping in France, and the experience was a circus of incompetence. I first received a notification that my package was broken. Then, the next week, DPD pretended nothing had happened and began a series of fake delivery attempts, each day citing a new, ridiculous excuse: the package was broken again, my door needed an access code (standard for any apartment), and that the parcel shop was closed (I personally verified it was open).

When I finally received the package and decided to return it (given its troubled journey), the process was another headache. Unlike competitors like Patagonia or even Decathlon, Arc'teryx doesn't provide a convenient, scannable return label. They just email you a PDF, leaving you to find and pay for your own sticky paper to print a label. It's an archaic and customer-unfriendly system.

Thinking this was just bad luck, I placed a second order from their outlet. That was a mistake. After six days (four full working days), the package is still sitting in Germany.

To summarize:

Incompetent and unreliable shipping partners (DPD).
An outdated and inconvenient returns process.
Unacceptable shipping delays.
And worst of all, a customer service team that completely ignores formal complaints for over a month.
The quality of the clothing means nothing if the company cannot handle the basic logistics of getting it to you or responding when there is a problem. This has been one of the most frustrating online shopping experiences I have ever had. I expected so much more from a brand like Arc'teryx. I will be taking my business elsewhere and would advise others to do the same.

As Arcteryx give a life time repair warranty on products, that is now false information to my knowledge and they don't repair anything that has been looked after, and just say it is damaged to ware and tear when the glue on the seams has just dissolved - which is due to the quality of there product not the use of a jacket. They offered 20% off a new product when it's just a slight repair needed or recycle the jacket which is stupid when it is wearable the seams just need repairing. The customer service was blunt and useless, asked for advice on how to repair but just outright ignored the email (rude).

Don’t buy the footwear for hiking, it’s for fashion not for what it’s described as.

The footwear isn’t good enough to walk English hills, I got a pair of trainers for £220, they ripped after walking 30 miles… they said sorry and said they will swap them… I got boots for £190 and the stitching inside has came away…. I’ve asked for a refund and they are offering me 20% discount on another pair… don’t buy if your interested in nature walks.

arcteryx's outlet site is terrible, customer service is also very rude, not dealt with, outlet site sells discounted items, but because of the outlet's system error, resulting in the shoes I purchased were not discounted, but bought at the original price, looking for customer service a lot of times, customer service said they will not deal with the refund of the difference in price!

I'm writing to express my deep dissatisfaction with both the quality of your product and the customer service I received
I purchased two pairs of Norman LD3 shoes around the same time. One of them has already worn out and developed a hole in the sole, which is highly disappointing considering the price and expectations of durability.
I initially reached out to your customer service team and provided pictures of the defective shoe. I received no response. When I called, I was informed that there had been issues with email communication and was asked to provide a different email address, which I did. I then sent additional pictures and my receipt, but again received no reply.
I followed up with multiple phone calls. Each time, I was asked to provide more information, which I submitted promptly. Last week spoke with Derek, who requested further details and assured me someone would follow up. That never happened. I called again and spoke with Will, who finally informed me that your shoes come with only a one-year warranty, which had already expired.
I find it unacceptable that this crucial warranty information was not communicated at the beginning of the process Instead, I was repeatedly asked to send more documents and spent a considerable amount of time following up over the course of nearly month and a half. This experience has been frustrating and unprofessional, and I feel like my concerns were not taken seriously.
I am extremely disappointed with your product and even more so with the level of service I received. Based on this experience, I will not purchase from your brand again, nor will I recommend it to others.