I don't recommend them to anyone. After receiving a non-working key, I was asked to change my review to positive and was supposed to receive a new working key. I received a used one again. After anoth... See more
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Placed an order on 17 November. Not shipped as of 18 December. Four separate emails sent asking for shipping status. No replies to any emails. They don't respond to Instagram messages, either. Ve... See more
The hoodie my nephew ordered looks nothing like the one on the website. He received it on 9/20/23. It is of low quality and the size is off, so he emailed arcticdrip.com and requested a refund. He's b... See more
After spending more than 100€ and showing pictures proving the incorrect sizes of the pants with respect to their size chart, they still didn’t accept to change my pants. I was not asking for any ref... See more
Company replied
Company details
Written by the company
We know the challenges dressing up when the weather is at its worst. That's why our sole purpose is to offer the latest outwear trends, with high quality, inspired by nordic fashion. "Cold weather should not kill your creative style" We have the outwear you need to tackle the cold and dress up in style.
Contact info
Bilødyvegen 61A, 5353, Straume, Norway
- 95074845
- support@arcticdrip.com
- arcticdrip.com
1.4
Bad
71 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I still havent even been sent my items…
I still havent even been sent my items yet, I was so excited for one of them. They wont respond back to my email and keep deleting my instagram comments, dont waste your hard earned money they wont even respond back to you.
October 25, 2023
Unprompted review
Scam Company
The hoodie my nephew ordered looks nothing like the one on the website. He received it on 9/20/23. It is of low quality and the size is off, so he emailed arcticdrip.com and requested a refund. He's been emailing them everyday but no reply as of yet. Based on the reviews and my nephew's experience it seems as if this company is straight out stealing peoples hard earned money leaving them with merchandise that's not worth a dime.
September 20, 2023
Unprompted review
Scamming Instagram Clothing Brand!!
Bought a sweater way over a month ago. 10 days went by no update and when i reached out sandra told me my package had been cleared by customs and should be otw. Few days more after not receiving my tracking number like she said, i reach out again and am informed that my package was somehow lost on the way to the airport, which doesn’t make sense if it was cleared by customs. Another week goes by and nothing. I open a dispute with my bank and sandra immediately gets back to me asking for me to close the dispute so i can get my package, so i do. I get a new order number and a new time frame for my package. I’m well over a month of waiting now and have been left completely in the dark. I made comments on their instagram page which they deleted multiple times. I continued to comment and message and email and now they’re just completely ignoring me. All that for a measly $50 shows you how scummy and pathetic these people are. I have now reopened my original dispute with my bank. I could care less about any piece of clothing they can offer me at this point.
September 24, 2023
Unprompted review
Do NOT buy from this place
Do NOT buy from this place. I bought three hoodies after seeing it on Instagram and my experience has never been so bad before. One hoodie was sent separately and took nearly 3 weeks to arrive. The hoodie was was super thin and had labels from china. I’m being serious, shein has better products then what I received. The other two hoodies haven’t even arrived yet and it’s been a month and a half. I emailed the company and got no reply for three weeks before I finally got a reply where they told me the package had been lost and they are resending it, that was 2 weeks ago and it’s still not here. I complained about the quality on their instagram and email because the price for what I recommended is a crime in itself and I got no attempts to reconcile, no refunds, no discounts or vouchers or anything just a “Sorry you feel that way”. Seriously, save your money and don’t trust any of the reviews in the actual website.
September 15, 2023
Unprompted review
not what i paid for
the product i paid for is not what i received. i didnt get a mail back when i tried to mail support, so i'm taking it as you've scammed me out of a refund
August 15, 2023
Don’t buy from this place
Don’t buy from this place. First of all it’s fake. Secondly when you try to send it back because it’s in Norway it’s costs a fortune and they don’t provide labels. Then they gave me the wrong return address and wanted me to repeat the process. Worst customer service. Lost over £60 for nothing.
August 14, 2023
Bad quality…
I ordered one of the zip hoodies and it took 16 days. The quality is really bad and it looks nothing like the pictures. It costs way to much compared to the quality. I’m super disappointed..
August 28, 2023
Unprompted review
horrible quality
I have received horrible quality jacket basically see through, horrible customer service as it took them almost 3 weeks to reach back out to me. I advise not shopping from this website as you most likely will be disappointed
August 4, 2023
Very disappointed all lies
Item took almost 1 month to arrive! Then it came from China without any labels on the clothes! Sizing is definitely off, Very badly made, cheap quality. I feel ripped off as they the address they want me to return it too is China although this company is in Norway. Very bad experience definitely won't use again.
July 31, 2023
Awful customer service- trying to get a…
Awful customer service- trying to get a refund is impossible
July 29, 2023
long delivery time, poor quality, no returns possible
Order was not shipped for 2 weeks, I have canceled it. 2 Days later tracking-information were provided. Delivery arrived, acc. to label from address in Germany. Sizing of throuser is bad and it smelled, very poor quality. Return was declared and I expected that the return costs would be covered (as canceled and bad quality). But I had to return on my own costs (ca. 20 €), currently return-parcel stucks in customs in Norway, recipient will not care to receive my return.
I would give 0 stars if possible! Never again!!!
May 21, 2023
Unprompted review
Drop shipping scam
Drop shipping scam, support does not answer my emails, no returns possible.
-- Edit
I was contacted by support, asking me to forward my emails, which I did and they did not even bother to do something about it.
I confirm, this is a scam, don't waste your money.
May 7, 2023
Reply from Arcticdrip
Hi there,
Sandra from the Arcticdrip Support Team here. I'm genuinely sorry to hear about the challenges you've faced, and I want to assure you that we take your concerns seriously.
Firstly, I apologize if our support team hasn't been responsive. That's not the experience we intend for our customers. Please forward your emails to support@arcticdrip.com, and we will ensure that your concerns are addressed promptly.
Please drop us an email with your order details, and let's work together to find a solution that works for you.
Your feedback is crucial, and we're committed to making things right. I appreciate your patience, and I'm here to ensure you have a positive experience with Arcticdrip.
Looking forward to resolving this for you.
Best regards,
Sandra
Arcticdrip Support Team
Sizing is completely off/poor customer service
Sizing is completely off, still waiting for an answer to any size exchange or refund, products coming straight from China. Overall not recommended!
April 24, 2023
Reply from Arcticdrip
Hi there,
I'm Sandra from the Arcticdrip Support Team, and I genuinely appreciate you reaching out and sharing your concerns.
I'm sincerely sorry to hear about the sizing issues you've encountered. Your comfort and satisfaction are our top priorities, and we're committed to finding a solution for you.
In terms of size exchange or refund, we're here to assist you promptly. Please reach out to us at support@arcticdrip.com with your order details, and our team will expedite the process to ensure a swift resolution.
Regarding the origin of our products, we want to provide some clarity. While we collaborate with manufacturers and designers across the globe, including China, quality and customer satisfaction remain our utmost priorities.
Your feedback is invaluable, and we take it seriously. We're dedicated to making things right and ensuring you have a positive experience with Arcticdrip.
Looking forward to connecting with you to resolve this promptly.
Best regards,
Sandra
Arcticdrip Support Team
Reply from Arcticdrip
Hey there,
Sandra here, rocking it with the Arcticdrip support team, and I'm excited to connect with you today! 😊
We are genuinely sorry to hear about your experience, and we appreciate you bringing your concern to light.
It's crucial for us to address this. I want to make it crystal clear that, as per our refund and return policy, we take full responsibility for any products that may have damages, faults, or sizing discrepancies compared to our size chart. Your experience with us and peace of mind is our number one priority.
Rest assured, we're here to turn things around! Without our customers, there is no Arcticdrip, and your opinion is heard loud and clear.
Quick intro: Arcticdrip, is a Norwegian streetwear brand making waves in both Norway and Spain. We've got killer collaborations with talented manufacturers and designers spanning Europe and Asia and we ship world wide.
But here's the scoop—we're eager to rewrite your Arcticdrip story. Connect with us, share the details, so we can get a better understanding of the matter and work together to find the solution you deserve.
Eagerly waiting to hear from you!
Kind regards,
Sandra Arcticdrip Support Team
THEY WON’T ACCEPT RETURNS OR SIZE CHANGES
After spending more than 100€ and showing pictures proving the incorrect sizes of the pants with respect to their size chart, they still didn’t accept to change my pants. I was not asking for any refund, simply to change sizes but still this mediocre online company happened to be exactly what it seems to be. Chinese badly manufactured pants payed over triple whatever similar you can find in other shops.
Do not buy
April 24, 2023
Unprompted review
Reply from Arcticdrip
We genuinely regret that you had this experience, and we're fully committed to turning things around for you!
First and foremost, we'd like to make it clear that, as per our refund and return policy, we take complete responsibility for any products that may have sizing discrepancies compared to our size chart. Your peace of mind is our top priority.
It's disheartening to witness your disappointment, and I want to assure you that we're actively working to make things right!
A quick intro to us: Arcticdrip, a Norwegian streetwear brand making waves in both Norway and Spain. We've got some exciting collaborations with talented manufacturers and designers spanning Europe and Asia.
Let's connect, and together, we'll find a satisfactory solution. Your satisfaction is our goal, and we're here to ensure you have a positive experience with Arcticdrip.
Looking forward to hearing from you.
Best regards,
Anna
Arcticdrip Support Team
Reply from Arcticdrip
Hi Christopher!
Thank you for bringing your recent experience with our customer service to our attention. We are sorry to hear that you have this experience with us.
We would like to assure you that we take your feedback seriously and are committed to resolving any issues you may have encountered. We have reached out to you by email and we hope to hear back from you as soon as possible so that we can solve this matter as quickly and efficiently as possible.
Please rest assured that we value you and want to make things right. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our brand.
Best regards,
Sandra/Arcticdrip
I recently purchased some clothes from…
I recently purchased some clothes from your store and I have to say, I was blown away by the quality and style of everything I received. The clothes fit perfectly and were exactly what I was looking for. The customer service I received was also exceptional - everyone was so friendly and helpful. I'll definitely be recommending your store to all of my friends and family. Thank you for providing such a great shopping experience!
April 9, 2023
Unprompted review
Reply from Arcticdrip
Thank you so much for taking the time to write us such a wonderful review! It warms our hearts to hear that you had such a positive experience shopping with us, from the quality and style of the clothes to the customer service you received.
We strive to provide our customers with the best possible shopping experience, and it's always great to hear when we have succeeded. We truly appreciate your support and recommendation to your friends and family - word of mouth is the best kind of advertising we could hope for!
Please don't hesitate to reach out if you need anything in the future, and thank you again for choosing us for your shopping needs.
Best regards,
Sandra/Arcticdrip
Reply from Arcticdrip
Thank you for taking the time to leave us such a positive review! We are thrilled to hear that you had a great experience on our website and that you appreciate our clothing pieces.
Our team works hard to provide a seamless shopping experience and to curate a unique and stylish selection of clothing for our customers, and we are glad that it resonates with you.
If you have any further feedback or suggestions, please do not hesitate to let us know. We are always looking for ways to improve and provide the best possible service to our customers.
Thank you again for your kind words and support. We look forward to serving you again in the future.
Kind regards,
Sandra/Arcticdrip
In total a great experience
Great experience shopping here, fast delivery, and quality products!
April 9, 2023
Unprompted review
Reply from Arcticdrip
Hi Marcus!
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you love our shop and our clothing pieces. We always strive to provide the best possible experience for our customers, and your kind words truly mean a lot to us.
At Arcticdrip, we take great pride in our designs and it's fantastic to hear that you appreciate them. We hope you continue to find pieces that you love and that they become a part of your personal style.
Once again, thank you for taking the time to share your positive experience with us. We promise to continue to provide you and all our customers with the best quality products and excellent customer service. We are so happy to have you as a part of the Arcticdrip community!
Warm regards,
Sandra/Arcticdrip
Can you give less than one star
Can you give less than one star? That would be the right review for this company and brand. The product I received not even close what was in the picture or described. Basically everything went wrong and was handled extremely poorly.
April 7, 2023
Unprompted review
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