date filter screen; time-out was active on older Chrome browser but casino login still worked. Transaction log made the KYC problem feel like another ticket at Sun 7:46.
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Played a slot yesterday and it completely froze during the bonus round. When I refreshed the page my winnings were gone but the balance didnt update. Support said everything was fine, which it clearly... See more
Checked later, Wagering page #71736: bonus expiry moved forward with debit card while I was logged in. Mobile page gave a vague status note after another refresh.
live chat queue 26; email and live chat on the account page gave clashing answers about one withdrawal. Bonus screen showed the wrong status after another refresh.
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German account
German account, English site, still Claimed the bonus, then found max bet on a different page still waiting.
right after KYC
right after KYC: Document status changed from approved to pending without notice
The account page says one thing
The account page says one thing: Changing device lost my saved casino filters and last game
From the cashier page
From the cashier page: I asked about missing spins; chat sent me the generic bonus FAQ..
Approved 11:40am
Approved 11:40am, funds arrived 3pm. Watched the status change
Monday night
Monday night: Play-time alert came late and covered the slot stake button nothing clear after that
Checked my cashier this morning and…
Checked my cashier this morning and theres a 25 euro bet missing from the history. The support person said it was processed but I literally cannot see it listed anywhere.
Withdrawing my cashback bonus took…
Withdrawing my cashback bonus took forever and the amount kept changing. First it said 60, then support told me only 40 qualified due to some wagering thing.
Deposited through card and got a…
Deposited through card and got a confirmation email immediately. The wallet balance still reads empty though. Live chat closed before they could explain what happened.
Got cashback of 15 euros when it should…
Got cashback of 15 euros when it should have been 45. Support said it was calculated correctly but wouldnt explain how. Still waiting for a proper answer.
Been locked out of my account for a…
Been locked out of my account for a week because the verification email got lost somewhere. Multiple support requests later and theyre still unable to resend it properly.
Had to verify my identity twice within…
Had to verify my identity twice within a week. First time they said everything was fine, then out of nowhere they wanted the exact same papers again. Pretty frustrating tbh.
Weekend live chat support is next to…
Weekend live chat support is next to useless with those endless queues. I sat waiting for support on Saturday with 50+ people ahead and never made it through.
Put in for a payout last week and the…
Put in for a payout last week and the site said it would be there in 24 hours. That was 5 days ago. Live chat told me to wait longer but didnt explain why it's taking this long.
The site showed my balance one way in…
The site showed my balance one way in the account summary and another way in the bet history. Spent an hour trying to work out what I actually had left to play with.
The app worked fine until I hit the…
The app worked fine until I hit the bonus. Then everything locked up and I had to restart. The round disappeared from my history after that.
Tried to withdraw on Saturday evening…
Tried to withdraw on Saturday evening and got stuck in the live chat queue for over an hour. When I finally got through, they just told me to check my email instead.
Waited 15 minutes in the live chat…
Waited 15 minutes in the live chat queue just to get a generic template response that didn't address my question at all. They closed the conversation before I could even reply.
Session ended without explanation after…
Session ended without explanation after about 20 minutes of playing. Tried again and same thing happened. The help page didnt mention why this occurs so not sure what's going on.
Clicked accept on the bonus offer and…
Clicked accept on the bonus offer and only then saw the withdrawal limits were locked for two weeks. Nothing on the promotion screen mentioned any lockout period before I confirmed.
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