Ardennes-étape Reviews 

Pleasant stay, well equipped house and Sauna is on the top :)

Leuk weekend gehad in Langlire. Zer leuke gite met grote living en grote tuin; Zeer rustig gelegen.

prima service, prima huis, prima opvolging

Perfecte service.

Awesome, not one point of remark.

Super merci

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We were pleasantly surprised, it was way better than what you see on the pictures.
A great mix of harmony and luxury! The fire pit was great.

Alles tip top in orde

she was so friendaly
and we really enjoied it the house is massive

It was my second booking with Ardennes etape. And for the second time, the place was great, the owners really nice and the advice given by Ardennes etape quite perfect.

All the administration is simple and efficient. Homes registered ion this site are always as described

Great experience booking our accommodation in Ardennes

RESERVATION: 668797
We booked a family holiday (honeymoon) for August last year. Unfortunately, due to Covid travel restrictions the holiday had to be postponed for us and we where only offered a voucher no refund. The holiday company had re-advertised our 2020 dates and resold the holiday within 2 days of our cancellation meaning they or the rental owner didn't lose any money.
Roll forward to now. We re-booked in January for same 2 weeks in August using our voucher. Happy days, we would get our honeymoon.
Then 3 weeks ago, after feeling a little unwell and a trip to the doctors I was diagnosed with incurable Stage 4 secondary cancer. As you can imagine this has been a complete and utterly shock for me and my young family.

With this news and the fact that I am now having chemo for the next 20 weeks, the ability to actually travel is a non-starter.

I contacted Ardennes etape with this detail. Obviously with stay-cations the dates we have will be resold. So again the travel company and the property owner won't be out of pocket.

Response was the standard cancellation policy. 30% of what we paid minus the €200+ admin fee. If Covid is still ongoing we would be offered a voucher valid for 3 years even though as I said, incurable cancer (waste of a voucher!)

No consideration, no acknowledgement of the fact that it's not a change of mind, I have cancer.

Surely a company has some flexibility in its own terms and conditions given the circumstances.

Heartbroken doesn't sum it up. So be warned, this oversea travel company seem to have no morals or consideration. Just do the right thing. Avoid, avoid, avoid!

Literally the worst travel provider I have ever dealt with. They have yet to refund my deposit a month after leaving the property. Nobody answers emails or telephone - honestly feels like a totally scam to steal money from clients! DONT USE THESE PEOPLE
692783

We stayed in a property in Aubel booked through Ardenned-etape (reservation 664133) and on the day of our check out the owner came in to ask if everything was ok with our stay and asked us to sign a paper that everything was in order. Just to point out here that her Dutch was very limited and she spoke no English. She did not check the apartment while we were still there but she said that everything was fine from her side. The next day we received an email from Ardenne-etape saying they are keeping our deposit of 300 euros because of a damage and that they were waiting from the owner for photos. We contacted the owner directly to ask what the damage was. She replied that she did not expect Ardenne-etape to contact us about this because she asked for the insurance to cover it. She said that there were stains on the wood counter of the bathroom sink. The photos she sent to us showed some stains which were in the corner of the counter and as we can recall very well in that corner there were three small decorative bamboo style boxes which were covering that part of the counter. On the photo it showed she had put aside these boxes to show us the stains underneath. We told her that we did not use these boxes at all and we had not seen these stains before, otherwise we would have told her about it or tried to clean them if it was our mess. She also said that she would need a professional cleaner to remove these stains or might even have the wood replaced! We were really surprised that we were accused for doing this and that they could just hold the whole deposit until they could inform us on how much the cost would be. We have stayed in many places abroad and never experienced anything like it before. It feels like they are making easy money this way when they know we have no way to defend ourselves. It is really a shame to see that they can get away with keeping the deposit and claim all sorts of damages so that they don't have to return it.