Fondazione Arena di Verona Reviews 

We bought tickets for the Opera and because their site is not user friendly, 4 tickets were bought instead of 2. As we bought them the same night as the performance, we only realised the issue the following day when our account was debited. There was only 2 tickets scanned on the night, the issue I have is that there was no recourse to an appeal, after several emails with the ticket seller and the arena, there was no latitude of any sort and in my opinion this is not acceptable from a consumer rights perspective. I suggested I would be agreeable to a partial refund, a credit note for a future performance but to no avail. Had the event been a sell out, I would understand but it was not a full attendance. It would prevent us from going again. They dont deserve even 1 star.

I have been to the opera in Verona on a few occasions - it is wonderful.
Their website which sells tickets is however possibly the worst imaginable. I had to enter my details three times before it accepted them - each time they were correct but I was sent is a loop. Then they kept refusing my credit cards - I tried with three, all of which should work fine. Looks like if I cannot buy a ticket I shall not be unable to go again. Their loss……
It is unfortunate that venues have such appalling technology - with no other options.
Good luck trying to book a seat!!!