Dangerous. Full stop. Don't use them
Driver departed with a full coach despite having serious mechanical issues preventing the coach travelling more than 15mph.
To our horror, the driver proceeded to enter a dual carriageway (A404) at just 12mph, and without passenger intervention would have continued onto a motorway at the same speed!
Passengers forced him to stop in a lay-by before that could happen, and we then called the police.
In the meantime, the driver called his boss who tried to diagnose the issue over the phone - when that didn’t work he told his driver just to carry on.
AT 12MPH.
ON A MOTORWAY!
Needless to say we passengers refused to let him do that.
Not sure what happened after that, as an Uber had collected me from the lay-by just as the Police arrived.
Reply from Arena Travel
Dear Robin
As a business we pride ourselves on delivering safe and reliable transportation at all times. We have conducted a thorough investigation and found that the low speed was due to driver error and not a mechanical defect with the vehicle.
We advise all staff to stop at a safe location should an issue arise and seek advice from the office team who came out to the vehicle to resolve the issue.
Thank you for taking the time to provide us with your feedback.
We hope that you will give us another chance to serve you in the future.
If you would still like to get in touch with us, please contact us via email: office@arenacoaches.co.uk or phone: 01932 845708
Kind regards,
Arena Travel
