Argentor Reviews 4

This vendor conducts their business in a breach of the law.

Following an internet purchase:
1. They requested to send them a copy of my ID but refused to provide the basic information required by the data protection laws (such as legal basis of the request, for how long the IDs will be stored, where etc.)

2. They included in their terms and conditions that cancelling transactions is not possible and the money paid at purchase will be used to cover administrative costs. This is in a direct breach the right to cool-off and cancel internet purchases within 14 days.

On top, they are rude (a client asking for respect of their rights is dragging them into "futile discussions" and "wasting their time"), permit themselves long silence periods and do not answer emails, and then speak as if meeting the basic standards of internet transactions and respecting laws is a favor to a client.

In this line of business and with this level of transaction value, the impeccable client service, responsibility and respect for the Belgian law are a must.

Do not take a risk with this vendor, there is plenty of other providers of such goods on the market. Who knows what else they put in their "terms and conditions"?

Luckily, at the end of the day, they did refund my money. Otherwise I'd be talking to the police and lawyers.

Regardless, this is the worst internet transaction I have had in my life and I have wasted plenty of energy and time. I am writing this to warn others. Don't shop here.