Aria Lattner Reviews 1,635

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

The team at Aria are great. Despite a mistake in an order being sent out (it happens), they were so communicative, really tried to help and reached out proactively multiple times. I"m really impres... See more

Rated 4 out of 5 stars

The jumpsuit fits well in the waist. Small adjustments would make the straps more comfortable over the shoulder blades, extra padding in the chest area would prevent nipples from showing. The jumpsuit... See more

Rated 5 out of 5 stars

I absolutely love my jumper. I was so excited after seeing several of my friends on Instagram wearing it, I had to get one. It makes me feel beautiful, comfortable and moves so well with my body durin... See more

Rated 5 out of 5 stars

Shipping was fast, and the jumpsuits are some of the comfiest pieces I own! Love them. I would definitely recommend Aria Lattner, I almost can’t believe how these jumpsuits are just as flattering IRL... See more

Company details

  1. Jewelry Store
  2. Clothing Store

Information provided by various external sources

Aria Lattner makes one-of-a-kind boho chic jewelry, handmade with love in Austin TX. Modern, elegant, & versatile, and with an unmistakably unique boho vibe.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

I love these jump suits.

I love these jump suits.
The beautiful color options, the weight of the fabric, the design.
Customer service was very helpful and they were quick to respond.

I ordered a Medium and I am 5.9 & 150lb

September 5, 2024
Unprompted review
Rated 4 out of 5 stars

I love the material and the fit

I love the material and the fit! It is great! It took a while for the jumpsuit to make it to my home but that was ok as the team from Aria kept assuring me with texts and e mails that it would be delayed. I am glad I didn't cancel my order. I love it!

September 3, 2024
Unprompted review
Rated 2 out of 5 stars

BIZARRE and unprofessional company

If you want to be a real company then hire staff! Quit hiding behind the "we're a small family business" line.

I have to constantly babysit them to handle two different returns because they don't respond or I'm sent automated responses that are useless.

My friend gifted me a regular small jumpsuit but it was too big and perhaps a petite size would be better. To understand the difference between the regular and petite sizing it took multiple exchanges thru the chat, and emails and at least an hour! They say it's a shorter inseam on the website but is that the only difference?? Is the torso shorter? Other dimensions different or just the inseam? So simple to add this info to their website so why isn't it there??

I took a chance on a separate order and got myself the petite XS and it was a good fit because the dimensions are different! But to exchange the gifted regular for a petite thru their website wasn't possible which was AGGRAVATING. Again MORE emails. And then someone named Lisa said she'd handle it for me, like I was some special case and she was doing me a favor! So I sent it off on July 24, 2024 and it's August 13th and nothing. I'm in LA which should make this easy. No communication to say they've received it, are working on my order, nada. Again with the "we're a small family business" line (insert eye roll here).

With the pine green XS (dumb name because it's a much brighter emerald green) I'd ordered the everyday jumpsuit in small in case the XS wouldn't work cuz I was flying blind with no sizing specifics for the petite. The top was so tight it was cutting into my armpits. So I exchanged for a petite medium so now the bottom is baggy and the top isn't as bad but still too tight. It's like the top and bottoms are mismatched. Plus the fabric is much heavier in the everyday and not in a good way.

How is it that with two separate returns sent the same day one is handled but I have no info about the other? Ridiculous. If I were to do it over I would NOT do business with this company. The juice ain't worth the squeeze.

July 24, 2024
Unprompted review
Aria Lattner logo

Reply from Aria Lattner

Hi Katie,

I’m truly sorry for the frustrations and challenges you’ve faced. Your satisfaction is incredibly important to us, and we’re committed to resolving this issue for you. I understand that the process has been far from smooth, and I apologize for any inconvenience caused by the delays and communication issues.

To address the specific concern: I’ve checked our records and see that we only have a return initiated for order #73171 with exchange order #74308 for the Everyday Jumpsuit (Flare, Petite) in size M / black. It appears we might be missing information on the second return. Could you please send the details of the second return to support@arialattner.com? This will help us resolve the issue as quickly as possible.

Regarding the sizing and website information, we’re working on improving the clarity and details provided. Your feedback is invaluable, and I’m sorry for any confusion regarding the differences between the regular and petite sizes.

As a token of our appreciation for your patience and understanding, I’m sending you a $50 digital gift card. You’ll receive a separate email with your redemption code shortly. We truly apologize for the inconvenience, and we hope this helps make up for the experience you’ve had.

Thank you for your patience as we work to make things right.

Rated 5 out of 5 stars

The best jumpsuit ever!

I love the great courtesy to answer to my mails.. the jumpsuits are my favorite for everyday, versatile, elegant Great quality! Love the new designs too!

July 20, 2024
Unprompted review
Rated 1 out of 5 stars

Not a 5 stars experience

*Very unsatisfied canadian customer who had to exchange here*. Bought a size small following the sizing guide provided on the website. Because of the nature of the fabric, it fits because it is very stretchy but is also very short on the legs and will give you a camel toe. Color was not as shown (pine green much brighter). Many emails later, I received confusing (automated -AI?- responses) to end up paying 3 times the shipping fees (initial + return + new item) which was over 100$ Can. They offered a 10$ gift card which someone told me I could use to finally say they had an error in the communication and I actually cannot use it. Took a couple weeks for them to process the return. They are a small company and will explains delays and no discount of any sort because of it. Product is very comfortable though. But worth almost 300$ all in all? No

July 10, 2024
Unprompted review
Aria Lattner logo

Reply from Aria Lattner

Hi Veronique,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you faced with your recent order and exchange process. Your experience does not meet the standards we strive for, and we appreciate your patience as we work to improve.

We understand your disappointment regarding the sizing and color discrepancies, as well as the shipping costs incurred during the exchange. Our goal is always to provide clear and accurate information, and we regret any confusion caused by our communications.

Regarding the gift card issue, we apologize for the misunderstanding and any inconvenience it caused. We are currently reviewing our processes to ensure such errors do not occur in the future.

As a small company, we value each customer's feedback immensely as it helps us refine our operations and services. If there is anything else we can do to make this right for you, please do not hesitate to reach out to us directly. Your satisfaction is important to us, and we are here to assist you further.

Thank you again for your understanding and for choosing Aria Lattner. We hope to have the opportunity to serve you better in the future.

Rated 1 out of 5 stars

I rarely leave bad reviews

I rarely leave bad reviews, but unfortunately I am not getting the product I ordered back on May 20th. It is almost 8 weeks. They never sent me any updates, so when I reached out on July 5th, they replied that they discovered a 'labeling mistake' which delayed my order. After which they promised it would be shipped on the 8th. It is now the 15th and yet again, no information about the shipping. Maybe a bad review will get them to honor my order. They did charge my card and took the money immediately back in May.

Update: response to their reply. They have not reached out via email. I reached out again via text and got the same canned response that they are working on it and there is still no date of shipment. The reply below is a lie!

July 14, 2024
Unprompted review
Aria Lattner logo

Reply from Aria Lattner

Hi Natalia,

We sincerely apologize for the delay in processing your order and the frustration it has caused you. Upon reviewing your order history, we identified that there was an issue with the shipping address, which unfortunately caused a delay in processing your May 20th order.

We have reached out to you via email to resolve the address issue and have been awaiting your response. Please check your inbox (and spam/junk folders, if necessary) for our message. Once we have confirmed the correct shipping information, we will ensure your order is shipped promptly.

We understand your disappointment and inconvenience, and we appreciate your patience and understanding in this matter. We are committed to resolving this issue and ensuring you receive your order as soon as possible.

If you have any further questions or concerns, please don't hesitate to contact us directly. We're here to assist you.

Rated 5 out of 5 stars

Above & beyond customer service

Truly went above & beyond! I was just hoping for a delivery estimate, & I was not only provided with that, but also a $25 gift card. Wow!

Thank you so much; love what I have so far, & excited for my forthcoming shipment & whatever I purchase with the thoughtful gift card.

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

There was a mix up in sizes before they shipped out my order…BUT they took initiative to email me an update and made sure that my order was correct before shipping. I followed up with a status question, and they were very quick to respond with a date for shipment. Excellent customer service

June 25, 2024
Unprompted review
Rated 4 out of 5 stars

looks great!

Shipped quickly. Fabric feels and looks great! The cut is nice, no worries of side boob exposure! Fabric is thinnner than I imagined for the price point, otherwise I would give it a 5 star if it was priced a bit less, even with the BOGO free offer.

June 3, 2024
Unprompted review

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