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Rated 1 out of 5 stars

This is a scam company based in China not London as advertised. They send incorrect items which are poor quality & offer you part refund. The clothes I ordered made SHEIN look posh . Terrible company... See more

Rated 1 out of 5 stars

Complete scam. Great communication early with tracking information. Turns out, all of this was a fake. In fact, all communication suddenly ceased. Run away from this company as FAST as you can. AriaVo... See more

Rated 1 out of 5 stars

Order No. #AR1025 Vilaro-one-piece in black. Absolutely horrible quality and measurements. Ordered a size L but the measurements listed on the website does not match the products actual measuremen... See more

Company replied

Rated 1 out of 5 stars

Ordered a bathing suit 2 (two) months ago. It was supposedly sent but I never received it. Shipment tracking number given by Ariavoss was either wrong or fake (?). In any case it did not ex... See more

Company replied

Company details

  1. Shopping & Fashion

Information provided by various external sources

Premium Swimwear!


Contact info

1.1

Bad

TrustScore 1 out of 5

359 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This is a scam company based in China…

This is a scam company based in China not London as advertised. They send incorrect items which are poor quality & offer you part refund. The clothes I ordered made SHEIN look posh . Terrible company who should be allowed to operate .

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

Never received my order placed in…

Never received my order placed in March! The last email from them was "we see that your parcel wasn't delivered, contact us if so" - and that's it! Emails bounced back. It was my second order, and I was quite happy first time.what happened to the business??

August 23, 2021
Unprompted review
Rated 1 out of 5 stars

Order Never Came, Aria Voss Took My Money & Aria Voss Vanishes

I ordered a pair of shoes back in February. At first, I received great communication and tracking information. By mid March, the tracking stopped and says, “unable to deliver.“ It stops there and I cannot get anyone for the life of me to answer what’s going on.I’ve asked MULTIPLE TIMES about the shipment or another one could be sent to replace it since it seems to be lost. No answer whatsoever except for the automated message that says they’ll get back with me in 1 to 2 business days. I also tried calling the phone number on their website. Won’t go through, so thinking it’s not a real number. Considering it’s almost been three months, it looks like I’ve been scammed. Never again. Stay away from this company.

April 29, 2021
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. I ordered a bathing suit in February. At first I would receive emails letting me know my order was being processes and then shipped. Then, it never came. After multiple attempts to reach out and request someone to contact me regarding my order, I received no response. - and yes - they took my money.

April 28, 2021
Unprompted review
Rated 1 out of 5 stars

Complete scam

Complete scam. Great communication early with tracking information. Turns out, all of this was a fake. In fact, all communication suddenly ceased. Run away from this company as FAST as you can. AriaVoss is actually a fake extension of MassiveShops.com - another online storefront with issues. ( see other posted reviews)

March 16, 2021
Unprompted review
Rated 1 out of 5 stars

I think this company is a fake

I think this company is a fake. I wish I had read these reviews before I purchased from them, because now I’m pretty sure I’ve just handed over my personal information and access to my money to criminals. I tried to purchase from them a couple of months ago, and was patient about waiting for my items, however the latest I’ve heard is that they “cannot deliver” my order 2 weeks ago, and they haven’t responded to a single email since then. I wish they could be taken off the internet. I’m certainly going to report them to the BBB, and honestly I’m tempted to file a police report after reading these other reviews.

(Also, and this might be a ‘minor’ detail, but even on here, the poor English should be a huge red flag that Aria Voss is not a legitimate company.)

March 14, 2021
Unprompted review
Rated 1 out of 5 stars

Very bad customer service

Very bad customer service. Don’t believe anything they say. It says free returns but it is all a lie! I bought a swim suit that did not fit well so I wanted to return it.

The customer service person, Amelia, tried to talk me out of it and said to take a store credit instead. I did not want a store credit and told her that I would mail it back. It costs me US$17 to mail it back and I sent her a proof of postage but did it get my refund!

It is such a scam!!! Typical Chinese companies with nothing but lies and scams. DO NOT abut from this company!

December 26, 2020
Unprompted review
Aria Voss logo

Reply from Aria Voss

Hi Lucy! We are devastated to hear you had such a bad experience with us. Firstly we want to apologize to you for any problem that you have faced because of this, we want to tell you that we take customer feedback very seriously. We are already rectifying this issue. You will receive your refund on or before the stated refund time frame.

Rated 1 out of 5 stars

Cancelled Order Response Time

I cancelled my order by email almost 10 minutes after I placed my order. It has now been over A MONTH! and I have yet to receive any response back on my refund for this canceled order. I would absolutely not order from this company as their customer service is nonexistent if you are having any issues with an order you placed.

December 8, 2020
Unprompted review
Aria Voss logo

Reply from Aria Voss

Hello Michelle, we're really sorry you had to leave us this review, it's a failure on our part in serving you. Firstly we want to apologize to you for any problem that you have faced because of this, we want to tell you that we take customer feedback very seriously. We see that the primary issue arises out of a miscommunication from us. Our account specialist already sent you an email and rectify this issue.

Rated 1 out of 5 stars

I have asked repeatedly for the return…

I have asked repeatedly for the return address for Aria Voss - I have the Return #'s that were provided to me - but they never supplied the return address so that I could get my refund.

July 9, 2020
Unprompted review
Aria Voss logo

Reply from Aria Voss

Hi Cindy,

We are sad to hear that things didn't go down as you expected. This is not by any means reflective of our standards of service and customer satisfaction. About the return address, we've already attached it from our email. Please check your email and click the attached file for you to be able to open the return label. Thank you.

Rated 3 out of 5 stars

beautiful swimsuit but arrived with 2…

beautiful swimsuit but arrived with 2 flowers unstitched

June 20, 2019
Unprompted review
Aria Voss logo

Reply from Aria Voss

Hello, Gaia!

We are glad to know that you already have your ordered swimsuit. Also, it saddens us at the same time knowing that there is a defect on your item. If you could kindly check your inbox, we've sent you a private message regarding this matter. Thank you very much for bringing this to our attention.

Rated 5 out of 5 stars

Good quality as described ♥️

May 8, 2019
Unprompted review
Aria Voss logo

Reply from Aria Voss

Hi there, Noor!

We would like to thank you for purchasing in Aria Voss. We value customers like you. We are happy with the review you made.

Cheers to you!

Rated 1 out of 5 stars

The product is poor quality not even

The very first thing is when wrong the swimming suit came in way to late it took like two months for me to receive it.The product is poor quality not even close to be true to size I order size medium in one piece Baiting suit for me it’s not only not fit me I had my13-year-old daughter to Try it on see if it will works for her So I don’t have to go through this painful process to trying to return. It was also way too small for my 13-year-old child. This swimming suit way too small especially in the torso for both of us my 13 year old and I. It’s literally way it made like it was billed for five-year-oldear-old child or for a little people. It’s so disappointing I’m out of $60.
And 14 day return policy is ridiculous specially the demands you guys have in order for us to return the product original packaging Email the picture to you For return approval with no email address attached to it.
And talking about original packaging lol The baiting suit came in literally in a Ziploc bag.
So by the time you go through this difficult return process waiting for people to respond to you...you are quickly ran out your 14 days return. The product comes from China. My advice to future shoppers read the return policy carefully before you purchase anything and product nothing what is look like on the picture very poor quality Size wise I can’t even suggest to go 2 or 3 sizes up because this product literally made for a little tiny people with short torsos. All in capitals letters!!! Stay away from this website!!! You literally throwing your money away because you will never see a refund back!!!

April 24, 2019
Unprompted review
Aria Voss logo

Reply from Aria Voss

Hi Ilona!

We are sad to hear you had a very bad experience with us. Your satisfaction is our utmost priority. This will help us to avoid this from happening again. Thus, we value your feedback as our customer.

Rated 1 out of 5 stars

I want my money back

I want my money back. Why it’s takes so long to deliver the swimsuits. I just want my money back.

March 21, 2019
Unprompted review
Aria Voss logo

Reply from Aria Voss

Hi Eliana!

We are devastated to hear you had such a bad experience with us. But please trust us, this is not a usual occurrence in our business. We want to address all your concerns and see that something like this never happens again.

Rated 4 out of 5 stars

Overall great, some can be improved :)

Overall great! A lot of styles to choose from.
Price is a bit higher than other bikini websites(same style with higher price, found out after placed my order).
Technical issue: when I added an item to my shopping cart, hit continue shopping, it redirected to the top of page, it didn't take me to where I was. So, I needed to scroll all the way down.
Thank you!

March 5, 2019
Unprompted review
Aria Voss logo

Reply from Aria Voss

Hi Ying!

Thank you so much for your kind words, for providing your feedback and letting us know about this issue. This will surely help us improve the services that we provide to our customers.

Rated 1 out of 5 stars

Never received my items!!!

February 24, 2019
Unprompted review
Aria Voss logo

Reply from Aria Voss

Hi there!

Thank you for providing your feedback and letting us know about this issue. This will surely help us improve the services that we provide to our customers. We will make sure that this will be addressed right away.

Rated 1 out of 5 stars

I ordered a swimsuit in February 2018…

I ordered a swimsuit in February 2018 wanting it for Spring Break and it never arrived. First they tried to say my package got lost, then I agreed for them to send me another one and it got lost too??????
It took me until October 2018 and COUNTLESS threatening emails to get a refund.

January 10, 2019
Unprompted review
Aria Voss logo

Reply from Aria Voss

Hi Mara!

We appreciate you for bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. Rest assured that we will look into this matter.

Rated 1 out of 5 stars

Very bad experience with Aria Voss

Very bad experience with Aria Voss. I ordered a bath suit in March 2018, we are in Ictober 2018 and it has not arrived yet. They took the money from my credit card. It is a fake company.

October 20, 2018
Unprompted review
Aria Voss logo

Reply from Aria Voss

Hi Carolina!

We would like to offer our sincerest apologies for any inconvenience we may have caused you. We understand that there's been some miscommunication from our end. It saddens us deeply that you as a customer have not been treated well, leading you to write this review. But providing excellent customer service is one of the pillars of our business. We sent a message to you in regards to your concern. We would highly suggest checking your inbox.

Rated 1 out of 5 stars

Negative star review

I wish there was a negative star raiting. This whole website is a fraud. Do not order from here because you will not receive anything. I doubt they even have a product wearhouse. They need to be reported to the better business Bureau.

October 8, 2018
Unprompted review
Aria Voss logo

Reply from Aria Voss

Hi Eliza!

We are extremely sorry to hear about this and even more sorry to disappoint a customer. We will be more than willing to help and address this issue. We would like to inform you that we sent you an email regarding your concern and would highly suggest checking your inbox.

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