Under worktop boiler 3yr warranty. I have had three first two flooded my kitchen after 2 yrs the third one came 2 months ago would not heat the water i rang the costomer service they said adj it... See more
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Pending on the department and the day our experiences have varied. When we have checked the Professional Teams website and the information is not available we try contact Ariston and the response we g... See more
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We had some issue with our Elco boiler and Gabriella from CS team was working towards the resolution. I have to put a specific mention to Gabriella as she kept working in the background till she pr... See more
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Dealt with my enquiry/problem efficiently. It was hard to get over that it was not the thermostat, but the clock within the boiler, probably because despite my boiler not being old, new ones no longe... See more
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Company details
- Manufacturer
- Boiler Manufacturer
- Boiler Supplier
- Electrical Equipment Supplier
- Heating Equipment Supplier
- Boiler and Heating Service
About Ariston UK
Written by the company
THE HOME OF SUSTAINABLE COMFORT
Ariston is the global expert in high-quality water heating and heating solutions, providing people all over the world with an extensive range of innovative and energy-efficient products designed to improve and simplify home life.
FIND OUT MORE24/7 Customer Service
Market-leading warranties of up to 12 years
Our specialist support and service provides a team of highly skilled experts on hand to offer advice and assistance, wherever you are, whenever you need it. Specialists in our product areas, there will always be a point of contact available to deal with anything from arranging a service, warranty issues or scheduling a visit from an engineer.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
Contact info
101 - 135 Kings Road, CM14 4DR, Brentwood, UK, United Kingdom
- 0333 240 8777
- customer.service.uk@aristonthermo.com
- ariston.com
3.5
Average
2K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
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Further to your response to my review
Further to your response to my review, I would like to clarify that this incident did not start on 23rd December but on 25th October. Please refrain from portraying me as a fussy consumer. Your service has been appalling.
As someone who manages over 300 properties, I have instructed my contractors to cease installing Ariston Boilers due to the poor post-warranty service. I cannot, in good faith, recommend this service to any landlord. If this boiler had not been under warranty, the issue would have been resolved within a couple of days.
I hope this feedback is taken seriously to improve your future service offerings.
January 7, 2025
Unprompted review
Reply from Ariston UK
Dear Jo,
we are very sorry, our previus response was based only on the task reported. We meant to explain the reasons why the repair was delayed.
As per our records there was a previous issue related to a contaminated system and we required the system to be flushed before returning as per warranty T&C.
If you wish to discuss this case further we remain available for you on customer.relation.uk@ariston.com
Kindest regards,
The Ariston UK Team
Excellent young man who fixed the…
Excellent young man who fixed the problem with care and was personable.
December 27, 2024
Reply from Ariston UK
Dear Jilly, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
The call centre were amazing and…
The call centre were amazing and arranged an engineer to come out. I phoned mid day ish on Friday and the engineer came out late morning on the Monday. He was knowledgeable and very polite. He didn’t have the part needed on
The van but arranged another visit on Tuesday to fit the part needed. He left no mess and the job was completed in the time he specified. I was very pleased with the service from all at Ariston and can definitely recommend.
December 31, 2024
Reply from Ariston UK
Dear Jill, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Happy Day! And happy water heater. de
The engineer arrived when he said he would and was very efficient. Pleasant young man and the work was carried out with no problems or delays.
December 27, 2024
Reply from Ariston UK
Dear Hazel, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
I felt very confident with the girl…
I felt very confident with the girl that came to do the repairs. She knew what she was doing.
December 27, 2024
Reply from Ariston UK
Dear Lynne, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
The plumber was knowledgable punctual…
The plumber was knowledgable punctual and friendly and fixed the issue on visit 1
December 9, 2024
Reply from Ariston UK
Dear David, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
They have rude staff on the phone !!
They have rude staff on the phone !!
Don’t buy ariston !!
December 27, 2024
Reply from Ariston UK
Dear Customer,
we thank you for your comment, it is very important to us. We are sorry to hear that. We strive every day to improve the quality of our service.
If you wish to discuss this case further, kindly send us addictional details on customer.relation.uk@ariston.com
Kind regards,
The Ariston UK Team
O K the fitter that you sent did not know his job very well
O K the fitter that you sent did not have a clue what he was doing and found fault with the pump and he replaced that, It has cut out a few times since that but we managed to get it going agin,
November 28, 2024
Reply from Ariston UK
Dear Tom,
we thank you for your comment, it is very important to us. We strive every day to improve the quality of our service.
Should you wish to discuss this further, please send us addictional details on customer.relation.uk@ariston.com
Kind regards,
The Ariston UK Team
Boiler leaking two days before Christmas
I phoned Ariston customer service just after ten in the morning of December 23rd and by 3in the afternoon my leaky boiler had been fixed by a young man called Luke from Status fantastic service I was amazed they were even working so close to Christmas.ten out of ten for Ariston Status and Luke thankyou all and a very merry Christmas to you all
December 24, 2024
Reply from Ariston UK
Dear Anita, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Rapid response and professional
Rapid response and professional
Technician was well prepared and skilled, he fixed the problem quickly. Highly experienced.
December 24, 2024
Reply from Ariston UK
Dear Adrian, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Excellent service
Excellent prompt service following a fault covered by warranty on my elderly mother’s boiler. Engineer very polite and efficient.
December 17, 2024
Reply from Ariston UK
Dear Helen, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Great Service
Great Service, Excellent product knowledge had all the parts needed. Would recommend anybody.
December 23, 2024
Reply from Ariston UK
Dear Andrew, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
We had a boiler installed which leaked…
We had a boiler installed which leaked so we took it off the wall and because of that they will not cover the warranty full stop.
December 22, 2024
Unprompted review
Reply from Ariston UK
Dear Marnie,
as per Ariston Warranty T&C: "The boiler must be installed in accordance with the manufacturer's instructions. Failure to comply with this condition will result in any guarantee being withdrawn.
The Warranty does not include the repair and/or replacement of Products by Ariston where the malfunction or damage has arisen from failure to comply with the correct installation, maintenance or servicing procedures for the Product as laid out in the installation and servicing manual supplied with the Product, which are also available to download from Ariston’s website; the manufacturer's Warranty does not recognize also any modification or alteration of the Product carried out without prior permission or authority from Ariston."
We naturally remain available for any further comments on customer.relations.uk@ariston.com
Kindest Regards
Ariston Uk Customer Relations Team.
Reply from Ariston UK
Dear Andrew, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Boiler guarantee repair.
Prompt service,
Repair swiftly carried out by a friendly, knowledgeable engineer.
December 20, 2024
Reply from Ariston UK
Dear James, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Engineer was grest
Engineer was on time, very cheerful and knowledgeable. Fixed the boiler in no time and helped me set the timer too. Would recommend to anyone.
December 19, 2024
Reply from Ariston UK
Dear Miss Jones, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
One of the worst boilers I have had the…
One of the worst boilers I have had the misfortune of having installed, only five years old, and has numerous repairs and just this year I had to pay for 3 repairs.
The 8-year warranty is useless, complained on many occasions to Ariston they are based in Italy and could not careless. Just endless emails that make no difference. Will rip out this crap boiler and take Ariston to small claims court, this boiler is not fit for the purpose. Please do not buy Ariston boilers.
December 19, 2024
Unprompted review
Reply from Ariston UK
Dear Sardar, as our customer service team informed during the phone calls the warranty on this product has expired. The Clas HE evo 30 has standard 5 years manufacturers warranty, not 8 yeast as the newest Clas models (Clas one, Clas system one and Clas one R). We are currently waiting for the information requested, to evaluate your case with Customer service manager; we kindly require the annual service records and commissioning certificate, along with recent jobs arranged privately and reports. However we can assure that your case has been internally escalated and our Service's manager is currently working on it and an update will be provided at the soonest.
Kind regards.
Ariston Customer Relations Team.
Very quick and efficient call-out and…
Very quick and efficient call-out and problem dealt with.
December 18, 2024
Reply from Ariston UK
Dear Tim, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Thank you but still not fully fixed
Thank you for attending fairly rapidly, however the tenants reported a second leak after the repair technician left, so the agency Leaders will be in touch again.
December 19, 2024
Reply from Ariston UK
Dear Miss Souster, we thank you for your comment, it is very important to us. We strive every day to improve the quality of our service.
Thank you very much for your patience.
Kind regards,
The Ariston UK Team
Arrived on time and was very …
Arrived on time and was very thorough in sorting out the boiler.
December 18, 2024
Reply from Ariston UK
Dear Dave, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
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