1 star is just too much
I created an LLC for my SaaS in July 2024 and this bank seemed like a good option. Market themselves as "innovative and fast" (but they are much worse than the worse bureaucracy)
Started the onboarding process and after weeks of emails and paper works, after they collected all my data they replied "our partner is under FDIC investigation so we temporarily need to stop onboarding".
It seemed fishy but I said OK, you never know and even forgot about them.
Now in November 2024 THEY contacted me again without any solicitation and said that we can finish the onboarding. So I said ok I'm interested.
However, they started to ask me for the same information that I provided the last time, except they needed some documents in English (I'm from the EU).
Then they even asked me to translate a document that basically only contained numbers (proof of income).
I provided everything, but still they were literally asking again for the same things I provided in 2 or 3 emails earlier. I mean literally. And said that if I don't like something I can cancel my onboarding (as if I contacted them again)
It seems like in this company there some sort of a sport on how to make people lose time. I don't understand why contact someone to finish onboarding but then act like this. Total time wasters.