Appointment was booke in within days and we have received our level 3 report within a week. Report was very thorough and gave us a great insight. Plenty of pictures were included in the report which h... See more
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Patient and Helpful. Dan did our surveyor some time ago. As first time buyers, we did not know what to expect. The report produced was very comprehensive, well organised, and caught many details we... See more
Company replied
I've used Ark Surveyors twice now and their service have been nothing but 110% I've had Dan in particular out to visit two properties and he has been professional, courteous and answered my que... See more
Company replied
Dan was quite simply amazing and a pleasure to work with – I wish all advisers to a property transaction could be like Dan. He’s super responsive and will come back to you within a couple of hours. He... See more
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Company details
Information provided by various external sources
We are a team of Rics Surveyors and Valuers and we have expertise in Valuations (Help to Buy, Shared Ownership, Probate and CGT), Homebuyer and Building Surveys.
Contact info
27 Old Gloucester Street, London, WC1N 3AX, London, United Kingdom
- 02071181192
- info@arksurveyors.co.uk
- arksurveyors.co.uk
4.6
Excellent
323 reviews
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Replied to 100% of negative reviews
Typically replies within 1 month
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Home buyers level 2 report
Detailed report and quick turn around from the time we first spoke to receiving our report
July 19, 2022
Reply from Ark Surveyors Limited
Dear Sylvester and Claudia
Thank you so much for the 5-star rating. We are delighted to know that you enjoyed your experience with us. We always remain at your disposal and look forward to seeing you again on your next purchase.
Kind regards
Ark Surveyors
Waste of time and money!
Poor service, not willing to look at comparable evidences for a review of their valuation. Evidences provided to the Surveyor are all available from public domain and land registry and available at the time of the valuation, despite the fact that these were more recently sold properties, they refused to consider but used outdated sales from previous year for their valuation. Surveyor failed to follow guidelines of my Housing association for a valuation. Waste of time and money!
Lack of experience in the domain. Have since instructed a different company.
"The best evidence of value is always what has been sold and registered by HM Land Registry." - Which is why I had provided not 1 but 2 more properties within 0.1 miles nextdoor sold this year, as opposed to the comparables you have used from last year!
The reason is not because I wanted to pay my housing assoc. less and you are well aware that I had communicated to you that Nationwide did their own valuation as a lender and they would not be willing to lend for the inflated value you have came up with as your comparables are not holding grounds!
Some of your comments are accusatory and it's such a shame!
July 16, 2022
Reply from Ark Surveyors Limited
Response following an upated review on the 20/09/22
Dear Ashley
Thank you for taking the time to comment on the service we have provided to you.
I can confirm that you first left a five-star review on the 16thof July 2022 commending the service that you had received From Ark surveyors. A response was subsequently issued on the 17th of July for your five-starreview. Our respose can be seen below
You made contact with the Ark via email on the 5th,6th, 11th 12th 13th, 16th,and 20th of September 2022 in an attempt to negotiate a lower valuation because you wanted to pay less to your Shared ownership scheme. You had stated that another property had sold for a lot lower than your flat and hencethe reason why you wanted a lower valuation.
The surveyor made some enquiries and the agent advised that the property was under offer and had not yet been exchanged. Your shared ownership scheme Nothing Hill Genesis has also confirmed in writing that they agree with our survey’s valuation method. The best evidence of value is always what has beensold and registered by HM Land Registry.
It should also be borne in mind that valuation advice is provided in accordance with the standards set out by the Royal Institution of Chartered Surveyors (RICS) which demonstrates the best practice for providing valuation advice. This makes clear to Valuers the approach for valuations and refers to the comparable method of valuation, how comparable evidence should be used, and consideration is given to form an opinion of value. It is, therefore, open to interpretation, and valuation advice will often be subjective. However, that is not to say the opinion of value is negotiable. Regretfully we do not consider the information you have given represents sufficient evidence to support an amendment/lower valuation to the advice originally given.
This has been communicated to you and how comparable are selected. You also received a call from our surveyor as part of our client care and this call lasted for over 40 minutes. It’s a shame that you have gone in and edited your five-star review given on the 16th of July 2022.
Regards
Ark Surveyors
Our Response on the 17/07/22 - Following your five star review
Dear Ashley
We are incredibly pleased to have met your expectation whilst providing an excellent service. Thank you once again for choosing Ark Surveyors and please share your experience with your friends, and anyone who may require our services. We wish you all the best.
Kind regards
Ark Surveyors
I am disappointed with the survey…
I am disappointed with the survey report since most of the points are vague and suggesting to consult specialists.
July 15, 2022
Reply from Ark Surveyors Limited
Dear Naraynnan
Thank you for your recent email/review regarding the Level 2 Home Survey Report provided to you by Ark Surveyors Ltd. We are sorry it has been necessary for you to contact us in this regard and understand you have raised concerns with regard to the scope of the inspection/services for which we have recommended further investigation. Following a review of your concerns, we can offer the following clarification:
1. We have spoken to Sam Conveyancing who took the booking on our behalf, and we are reliably informed that you were not mislead as to what you may have understood regarding the services inspection. I also sent you our terms and conditions together with the RICS Level-2 Home buyer survey description which you accepted and returned to us.
2. Furthermore, it is stated within the RICS description of a Level two survey that we do not carry out specialist tests and only conduct visual inspections. The visual inspection cannot assess the efficiency or safety of the gas, electric, plumbing, etc.
3. Your dissatisfaction is mainly to do with the services, and the surveyor spent 37 minutes with you on the 9th of July 2022 as part of our client care trying to help you understand your report and the limitations imposed. The report is very comprehensive and clearly gives you an overall opinion and other significant areas that you must address before committing to purchase.
4. The points you have raised can be clarified by a further investigation by specialist engineers. Services such as heating, electricity, plumbing, and drainage are only inspected visually by the Surveyor where it is possible to do so. I was not able to test these services and the comments in the sample report are not much different from what I have mentioned in my report.
5. Ark Surveyor did not promise you that the services were going to be tested and we did not have any contact with you until the instruction was sent to us. Your response to our questionnaire dated the 26th of June 2022 indicated that you were only concerned about the roof and no mention of services either. As such we would not have been able to pre-warn you and nevertheless you had sigh of our terms and RICS description of the scope of the survey.
6. There is no RICS surveyors who can or are qualified to test the services and our opinion as directed by RICS has not changed either.
Kind regards
Ark Surveyors.
Dan he was very good and professional…
Dan he was very good and professional He carried the work very nicely. He is very gentle man polite and respectable man.this is my first time I met him we get on very well again very nice man no complain at all
July 11, 2022
Reply from Ark Surveyors Limited
Dear Makalay
We are incredibly pleased to have met your expectation whilst providing excellent service. Thank you once again for choosing Ark Surveyors and please share your experience with your friends, and anyone who may require our services. We wish you all the absolute best with your purchase.
Kind regards Ark Surveyors
Dan was very communicative and the…
Dan was very communicative and the report very thorough
July 5, 2022
Reply from Ark Surveyors Limited
Dear Robert
We are incredibly pleased to have met your expectation whilst providing an excellent service. Thank you once again for choosing Ark Surveyors and please share your experience with your friends, and anyone who may require our services. We wish you all the absolute best with your purchase.
Regards
DArk Surveyors
Dealing with Dan was a pleasure
Dealing with Dan was a pleasure. Very professional, great customer service and his survey was very detailed and helpful. Would highly recommend
June 24, 2022
Reply from Ark Surveyors Limited
Dear Lucyna
We are incredibly pleased to have met your expectation whilst providing an excellent service. Thank you once again for choosing Ark Surveyors and please share your experience with your friends, and anyone who may require our services. We wish you all the absolute best with your purchase.
Excellent service.
We have been very happy with the great and in-depth analysis we have received from Dan. His report highlighted many issues that we would have not discovered otherwise. Dan has been very approachable and answered all our questions in a very timely fashion. We can highly recommend Dan.
June 22, 2022
Unprompted review
Reply from Ark Surveyors Limited
Dear Miriam
Thank you both for choosing Ark Surveyors and for your kind words of review. It’s been an absolute pleasure for us to have delivered your expectations in our professional capacity. We value your business and wish you all the best in your property journey. Ark Surveyors.
Great job,good communication
Great job,good communication, Dan was great what he was doing .If you want job done properly Dan will be the your best survey in town.Thank you Dan.
June 21, 2022
Reply from Ark Surveyors Limited
Dear Nihal
Thank you both for choosing Ark Surveyors and for your kind words of review. It’s been an absolute pleasure for us to have delivered your expectations in our professional capacity. We value your business and wish you all the best in your property journey.
Patient and Helpful.
Patient and Helpful.
Dan did our surveyor some time ago. As first time buyers, we did not know what to expect. The report produced was very comprehensive, well organised, and caught many details we would have otherwise missed. More importantly, Dan was also willing to get on a couple of calls to briefly discuss the report and its critical findings. We would recommend homebuyers to go to him for their surveys!
June 21, 2022
Unprompted review
Reply from Ark Surveyors Limited
Dear TK Hay
We are incredibly pleased to have met your expectation whilst providing an excellent service. Thank you once again for choosing Ark Surveyors and please share your experience with your friends, and anyone who may require our services. We wish you all the absolute best with your purchase.
I thought Ark Surveyors were great
I thought Ark Surveyors were great. Got through to the team very swiftly each time, followed up with courtesy calls. Arranged a date very quickly and the follow up call was very informative. The report came back quickly and was extremely detailed too. All in all a good experience and would use again if need be or recommend
June 12, 2022
Reply from Ark Surveyors Limited
Dear Gemma
We are incredibly pleased to have met your expectation whilst providing an excellent service. Thank you once again for choosing Ark Surveyors and please share your experience with your friends, and anyone who may require our services. We wish you all the absolute best with your purchase.
Great job
Great job, timely and accurate and amazing service from Dan. Highly recommended.
May 26, 2022
Reply from Ark Surveyors Limited
Dear Fabio
We are incredibly pleased to have met your expectation whilst providing an excellent service. Thank you once again for choosing Ark Surveyors and please share your experience with your friends, and anyone who may require our services. We wish you all the absolute best with your purchase.
Regards Ark Surveyors
Realky thorough level 3 RICS survey
Really thorough level 3 RICS survey. Couldn't have asked for better. Great job by Dan
May 25, 2022
Reply from Ark Surveyors Limited
Thank you Alison for choosing Ark Surveyors and for your kind words of review. Its been an absolute pleasure for us to have delivered your expectations in our professional capacity. We value your business and wish you all the best in your property journey.
Regards Ark Surveyors
Reply from Ark Surveyors Limited
Dear Edmond AKA EDM
We can confirm that we received an instruction through one of our partners for a level two survey at 12:58 on the 23rd of May 2022. As it happened you were desperately in need of having this service provided and was advised that our term and conditions will be sent over to you later in the day.
Our surveyor received several calls from you on the 23rd of May 2022 at 15:17; 15:22; 16:40; 18:22; 18:28 chasing the terms and conditions. These calls were received whilst the surveyor was out on daily appointments and when this instruction came in.
You were advised that the term will be sent to you later in the day. During one of the calls, you made racial slurs towards the surveyor whilst engaging you in a professional manner. The surveyor does not need to apologise for who he is or be disrespected because of your perception or racial prejudice.
Our terms and conditions, and questionnaire was sent to you on the 23rd of May 2022 at 16:46. You kept on chasing the same thing that had been sent despite assurances that this had been done. At 18:41 you sent a disrespectful text to the surveyor and he replied that this was not necessary and that you both have spoken earlier in the day even though your comment during the conversation was not appropriate and racially derogatory. You later text the surveyor at 18:54 that you have seen the email that was sent to you at 16:46.
At 20:48 you left a 1-star review “Do not use, simple as that” which was totally unnecessary given your conduct. Despite your one-star review, you email us/surveyor at 07:16 on the 24th of May 2022 with the completed questionnaire asking for a service that you detest. This in our opinion, suggests that you wanted our services and would not be chasing a service that you despise if you did not think we were capable.
No organisation will tolerate such abuse towards any of their staff.
You called our partners on the 24th and you were not polite. At 09:01 on the 24th of May 2022, you telephoned the surveyor and your call was rejected as we did not want to proceed with your instruction any longer.
You were sent an email from our partners that we will no longer be conducting the survey scheduled for 24/05/2022 following our conversationon the 23rd of May 2022.
You were further advised of that a full refund has been issued and that we have a zero-tolerance policy toward racial comments.
In conclusion, your review does not reflect who you say we are and our decision to reject your instruction has not changed. We wish you the best in your property journey. Ark Surveyors
Brilliant work by Dan
Brilliant work by Dan. He's fast, comprehensive and very through. And his prices are competitive. He went the extra mile for us, thank you so much, Dan!
May 17, 2022
Unprompted review
Reply from Ark Surveyors Limited
We are incredibly pleased to have met your expectation whilst providing an excellent service. Thank you once again for choosing Ark Surveyors and please share your experience with your friends, and anyone who may require our services. We wish you all the absolute best with your purchase.
A speedy and comprehensive survey
Within less than two weeks of contacting Ark Surveyors I had a thorough and detailed survey report in my inbox. I couldn't really have asked for more. A great job all round.
May 16, 2022
Unprompted review
Reply from Ark Surveyors Limited
Dear Oliver, Thank you so much for the 5-star rating. We are delighted to know that you enjoyed your experience with us. We always remain at your disposal and look forward to seeing you again with your next purchase. Kind regards, Ark Surveyors
For me it was worth every penny.
Dan did a very comprehensive and thorough inspection, wrote a detailed report with many photographs to illustrate his points, and gave sound advice. I can recommend this to sellers who want to know what they might have to do to get a good price and potential buyers who need to know what they are letting themselves in for. If you think you know the flaws in your property, you might be surprised to learn a few more. I was. My tip, make everything as accessible as possible so the surveyor can inspect it. I stripped off wallpaper where I thought trouble might be lurking. I took up some carpets.
May 14, 2022
Reply from Ark Surveyors Limited
Thank you Anthony for choosing Ark Surveyors and for your kind words of review. Its been an absolute pleasure for us to have delivered your expectations in our professional capacity. We value your business and wish you all the best in your property journey. Kind regards Ark Surveyors
5/5 would recommend. Nice guy a fullsome survey
Nice fella, great communication and swift turnaround time. Would recommend.
May 5, 2022
Unprompted review
Reply from Ark Surveyors Limited
Dear Stanley and Viviana, Thank you so much for the 5-star rating. We are delighted to know that you enjoyed your experience with us. We will always remain at your disposal and look forward to welcoming you again for your next purchase. Kind regards, Ark Surveyors
Reply from Ark Surveyors Limited
Thank you Arnold for leaving us a review and excellent feedback on our services. We value your business and wish you all the best.
Ark Surveyors.
Ark Surveyors were professional and…
Ark Surveyors were professional and communicated really well throughout. Quick to answer any queries as well. The report was really thorough and was very clear/easy to understand!
May 1, 2022
Reply from Ark Surveyors Limited
Dear valued customer, Thank you so much for the 5-star rating. We are happy to know that you have enjoyed your experience with us. We always remain at your disposal and look forward to seeing you again next time when you would need our services. Kind regards, Ark Surveyors
Reply from Ark Surveyors Limited
Dear Valued Customer
We are incredibly pleased to have met your expectation whilst providing an excellent service. Thank you once again for choosing Ark Surveyors and please share your experience with your friends, and anyone who may require our services. We wish you all the absolute best with your purchase. Kind regards Ark Surveyors
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