ArmaFone Reviews 2,135

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and professional, often highlighting their knowledge and efficiency. Many people appreciate the excellent service, noting quick repairs, reasonable prices, and a smooth overall experience. Consumers frequently mention the prompt turnaround times and the staff's ability to explain issues clearly and patiently. However, some customers were dissatisfied with the product quality, specifically mentioning issues with screen protectors bubbling or feeling cheap. A few other people also felt that the company lacked experience or knowledge regarding certain phone repairs, leading to higher quotes or incorrect diagnoses compared to other repair services.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, efficiency,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the quick, efficient,... See more

Product

People report ambiguous experiences with product. Some customers praise the quality of repairs, noting that... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the staff for being super... See more

Price

Reviewers mention positive feedback about price. Customers consistently report that the repair costs are very... See more

Based on these reviews

Rated 5 out of 5 stars

81 % on my battery. Rang Armafone. Made appointment (walk-in’s are available) via very helpful employee. Arrived and handed over my phone. No need to unlock it until work was completed so no security... See more

Company replied

Rated 5 out of 5 stars

I have made several visits to the Colchester branch over the years both to buy phones and seek advice as I'm useless with technology. The most recent time was today. I cannot fault the abundant help... See more

Rated 5 out of 5 stars

Milli is fantastic!!!! Super patient, explained everything, quoted the time my repair would take accurately to within 3 minutes without me even asking! Talked me through new case options but wasn't pu... See more

Company replied

Rated 5 out of 5 stars

My daughter needed her battery replaced in her iPhone as the maximum capacity was down to 78%. We dropped the phone off at the ArmaFone shop in Asda, Ipswich, and 90 minutes later got a call to say it... See more

Company replied


Company details

  1. Phone Repair Service
  2. Cell Phone Accessory Store
  3. Cell Phone Recycling and Unlocking Service
  4. Cell Phone Store
  5. Computer Repair Service
  6. Mobile Phone Repair Shop

Written by the company

ArmaFone offer repair services for all makes of smartphone, tablets and laptops including iPhone repairs and iPad repairs. We are an approved iTechnician repair center and all of our repairs come with a 12 month parts and labour warranty. In addition to our repair center we provide b2b mobile services including airtime and technical support as well a wide range of accessories and mobile products online and in store.

ArmaFone

Written by the company

Simply Great Service
Here at ArmaFone we are committed to providing simply great 'old fashioned' service into the fast moving mobile industry. Our team are knowledgeable, friendly and ready to help you with your every mobile need!

The ArmaFone Guarantee

1 Year Warranty On All Repairs

1 Year Warranty On All Repairs
All of our repairs come with a no quibble 1 year warranty for parts and labour for your peace of mind. Check out our website for terms and conditions

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 40% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

A Wonderful Service

I have made several visits to the Colchester branch over the years both to buy phones and seek advice as I'm useless with technology. The most recent time was today.
I cannot fault the abundant help I've received on every occasion.

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

81 % on my battery - great service!

81 % on my battery. Rang Armafone. Made appointment (walk-in’s are available) via very helpful employee. Arrived and handed over my phone. No need to unlock it until work was completed so no security concerns. Picked it up 90 mins later, now 100% battery. Great value for money. Friendly engineers. I recommend Armafone. My husband is having his phone battery replaced next.

April 7, 2026
Unprompted review
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Reply from ArmaFone

Hi Gill, thanks for taking the time to leave us positive feedback. Hugely appreciated. And also for pointing your husband in our direction!

Rated 5 out of 5 stars

very good customer service today at the…

very good customer service today at the Ipswich branch. The assistant Sam was extremely helpful and efficient.
I would definitely recommend this branch if you have problems with a phone.

April 3, 2026
Unprompted review
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Reply from ArmaFone

Hi Andrew. Pleased that Sam was able to help you at our Ipswich branch. And thank you for taking the time to leave us feedback - much appreciated.

Rated 5 out of 5 stars

Phone screen repair

Obscure phone fixed quickly and to a very high standard.
Even sorted a custom screen protector.
Really appreciate the service

March 14, 2026
Unprompted review
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Reply from ArmaFone

Thanks for letting us know how we did, and very pleased to have helped.

Rated 5 out of 5 stars

Outstanding work

Outstanding work. I’d cracked the screen on my iPad Air got it fixed and then proceeded to drop it in the bath . I found Armafone IPSWICH. Sent my iPad to them . Great communication through the process . I will now always send my tech to to them . Great service from beginning to end . I have my iPad back and new proper screen fitted and no water damage now! I’m very very happy and highly recommend Armafone IPSWICH. Thank you guys!

March 18, 2026
Unprompted review
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Reply from ArmaFone

Our pleasure! And thank you very much for the positive feedback. Much appreciated 😊

Rated 5 out of 5 stars

I went in with an issue with my…

I went in with an issue with my phone.Leave it with me.
When I returned phone all clear
Excellent service would highly recommend

March 17, 2026
Unprompted review
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Reply from ArmaFone

Thank you for taking the time to leave us some feedback. We’re really pleased you were happy with the work.

Rated 1 out of 5 stars

Broke my phone whilst doing repair.

They broke my phone whilst doing a screen repair. And have said I need to pay for the repair. And it's in their T&C's that if they break your phone then it's broke and that is it. Something that is not pointed out when asked to sign said T&C's.

Also the kid who repaired my phone was not qualified in my opinion, which is why it broke.

No offer to fix it, no insurance to cover the damage they caused. Just another bad company acting badly. I would avoid them as there are several other options. Certainly for the Chelmsford area.

March 11, 2026
Unprompted review
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Reply from ArmaFone

Sorry that on this occasion, between us, we couldn’t come to a resolution you were happy with.

Rated 5 out of 5 stars

Great service from the IPSWICH branch

Great service from the IPSWICH branch. Was booked in to have my camera lens replaced but Neil gave me the good news of it being the protector broken not actual lens. So instead of £59*vat it was a £10 fix for a replacement lens cover.
Thank you for being honest ( sorry about the glass splinter ) 👍

February 27, 2026
Unprompted review
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Reply from ArmaFone

Many thanks for your kind review and don't worry about the splinter - occupational hazard!

Rated 5 out of 5 stars

Fantastic service repaired my screen

Fantastic service repaired my screen, as silly me left it on the roof on my car highly recommend to anyone who have a broken or cracked screen or need any other repair.

February 12, 2026
Unprompted review
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Reply from ArmaFone

Many thanks for review us Sasha

Rated 5 out of 5 stars

Neil was great even though he was the…

Neil was great even though he was the only one working! Under pressure with lots of customer Neil stayed professional throughout! I would recommend he has some help to make his day abit easier.

February 6, 2026
Unprompted review
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Reply from ArmaFone

Neil is a star and on the odd occasion he's on his own he copes fantastically - thanks for your review. Will pass on to Neil :)

Rated 5 out of 5 stars

My Samsung A16 suddenly wouldn't…

My Samsung A16 suddenly wouldn't download my contacts list to my cars any more. As I spend a lot of time on the road and rely heavily on voice activation, this was a significant safety issue. The fault moved with the 'phone from car to car, so I knew it was a 'phone fault. I carried out all the recommended procedures: delete the 'phone from the car, unpair the 'phone, re-connect, etc. I checked the 'permissions' settings in various locations on the device. All without success. Having originally purchased the 'phone from ArmaFone, I went to them for specialist help. (I have been a repeat customer of theirs for years because of their top notch customer service and specialist expertise). Initially they were unable to help, but referred me to their in-house Samsung expert, Mr. T. Well, let me tell you, he's more than a software expert, he's an absolute Guru. He persevered with what turned out to be a firmwear issue and eventually resolved it. Not only that, he explained what he was doing as he did it. (Of course, I pretended to understand it all....). Yet again ArmaFone saved the day in a friendly, knowledgeable, helpful fashion - all at a reasonable price. And yet again I can't speak highly enough of them.

February 4, 2026
Unprompted review
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Reply from ArmaFone

Thanks so much for taking the time to review out service. Will pass on your comments to the team for sure!

Rated 5 out of 5 stars

Brad was extremely knowledgeable

Brad was extremely knowledgeable, courteous and very helpful. A great member of the AmaFone team. I highly recommend Brad.

January 28, 2026
Unprompted review
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Reply from ArmaFone

Thank you Carole for leaving a great review for Bradley in our Chelmsford store! Thank you too for recommending us, we really appreciate it.

Rated 5 out of 5 stars

Neil fixed my phone charging port as…

Neil fixed my phone charging port as soon as I arrived. It took an hour and was fixed. Very good service, polite and efficient from Neil. Definatly a 5 star star from him. Happy customer indeed

January 24, 2026
Unprompted review
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Reply from ArmaFone

Hi Nigel, thank you for the awesome review for Neil in our store within Asda in Ipswich. We're pleased to hear that you had a polite and efficient service and hope to see you again!

Rated 5 out of 5 stars

Luke just saved me

Luke just saved me. Brilliant guy.

January 19, 2026
Unprompted review
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Reply from ArmaFone

Hi Nigel, we're glad to hear Luke saved you, and your device! We hope to see you again.

Rated 5 out of 5 stars

Very efficient

Very efficient, great service 5star

January 17, 2026
Unprompted review
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Reply from ArmaFone

Thank you Andy for leaving a five star review, we appreciate it!

Rated 5 out of 5 stars

Amafone - 5 Stars for phone repairs

This is the second phone which which I asked Armafone to fit their amazing GEL screen protector to, and as last time their service was first class. I needed them to do a home visit, which as last time, was carried out by Luke, who is very friendly, and efficient. The whole process took less than 10 minutes, and the price was very reasonable. When my iPhones warranty expires, if I have a problem, then Armafone will be the people I call.

January 12, 2026
Unprompted review
ArmaFone logo

Reply from ArmaFone

Hi Peter, thank you very much for the great review for Luke from our Call out service team, we shall pass on your comments. We're happy to hear that you have used us on a previous occasion and we hope to see you again! Thank you.

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