Arrow Reviews 1,568

My wife was on her own to accept this delivery. It is very large. Despite previous reviews that I have read. They refused to remove the packaging to enable them to deliver it. I got someone there in to remove the packaging. He saw them driving up the road. So abandoned the package. No help whatsoever. Intact caused me a HUGE problem. Very unhappy

Deliver confirmed night before with 2 hr window ,this was to be narrowed down on day.
No communication received ,just turn up, unprofesional, delivery guy very unprofesional, no manners what so ever.

this company has got to be on par with evri as the worst delivery/collection company i bought an 85inch tv from very which lasted 6 months now arrow was to collect it twice now but its still sitting in my hallway because they cant be bothered to even try and collect how zero communication nothing the hell do these companies stay in business absolute joke

They could improve on delivering the items for a start. We have had two failed delivery attempts with no further communication on when it’s going to be re delivered. First time I took myself away from work as the item had to be signed for, to receive a text the morning of saying they weren’t coming. Second time was meant to be Christmas Eve, so we sacrificed time away from family waiting for the delivery, for it to never arrive, no apology, no text, no tracking. Dusk have been brilliant dealing with the issue however, arrowxl are impossible to contact. The bed is now out of stock so I cannot reorder & awaiting new stock means we won’t receive until the middle of Jan, we ordered on Black Friday in November. It’s disgraceful service, the online chat you can wait up to 2-3hrs for a response, for them to leave the chat after 2 mins of no response, the courier service needs closing, stay very clear of them.

Come a close second to Evri for awful customer service. Am at a loss as to how these companies survive . Arrow XL have failed to deliver my order , have given no indication of when it will be delivered. I’ve waited on their web chat for 2 hours and 50 mins . They eventually came onto the web chat and as I hadn’t responded in the 3 minutes they were on there they closed the chat.

MINUS 5 STARS

THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!

If I could I would have left zero stars! I waited in specifically for this delivery on two occasions, I even took time off work. I watched out of the window for them, they said they would call 30 mins before delivery, on both occasions this did NOT happen. Twice they said they could not deliver because I was not in.....a lie. I tried to talk with customer services four times via their online chat option where I received no response whatsoever even while waiting 45 mins. I called their customer service number and told I was 69 in the que so I held for two hours at which point I got cut off. The second time the item was not delivered I called again and found I was 92 in the que and knew it was going to be a waste of time.
In Summery- They are not reliable and there is no one to contact or talk to about any delivery issues.

I would nor recommend this company.We booked for them to collect and deliver our old bed to a recycling centre.Despite three messages to notify us of the time they did not turn up and provided no reason .
They are difficult to get in touch with , don’t answer their web chat no reply to a phone call.
We had to rebook collection .They did turn up this time but they said they were sub contractors and had no interest in the job.We had paid extra for collection from room of choice . They hauled the matress downstairs but refused to take the divan base saying to would not go down.They left it upstairs and rushed off in their van .
My husband who is 78 years old managed to get the divan base down the stairs and into the front porch by himself.
No one has replied to my messages about this at ArrowXL
This service was poor and the company unhelpful

Shocking service waited a whole week for my appliance to be deliverd got a call to say they was 20 mins away to then get a call an hour later to say they won’t be delivering my item because of the bad traffic, then to revive a txt message to re book anuther delivery slot the only one available is 3 weeks away!!!

Awful company. Had a collection slot today to pick up a Washer Dryer sent by Amazon in mistake for a Dryer I ordered. They informed me of a late afternoon collection using a 7.5 ton truck when a transit sized vehicle was required. I contacted them on the day informing them that there was a width restriction going from the Cornish town and said I can load the Washer Dryer in my car and take to a suitable loading space not far away (this is common in Looe, which was how I took delivery in the first place). The agent said she would tell the driver but it was his decision whether he would collect and he would call me when he arrived. I spent a lot of time getting the return prepared and loaded from a first floor flat into the car ready for collection. Later that afternoon I received a text message from Arrow saying I cancelled the return, which I hadn’t and they weren’t coming. Their tracking site said they attempted delivery. I contacted Amazon regarding the issue and they said they would re book for Monday. I go a message from arrow later that evening stating to re book the pickup. They now can’t come for another week.
Very disappointed with their service.

Vern and Jeremy delivered my tumble dryer this morning , they were punctual, polite and very helpful

We had Wayne & Aaron deliver a new oven yesterday and they were excellent, friendly, efficient and kept us informed of their progress with a telephone call when 30 mins away.

They have 2 beds worth £1200 meant to be delivered on Tuesday but still no or confirmation, they blew me out a few times, saying they would deliver in a few hours then said they couldnt as they didnt have the goods. Utterly SHOCKING!. Spent all day trying to communicate on whatsapp, first they asked for my name and address which I gave within one minute but they responded then next day saying " Good Morning, We can see your message has not connected to an agent due to high demand this session has now expired, Please accept our apologies." FAILING TO ANSWER MY DETAILED QUESTIONS. So I again responded with further detail, their auto system said an agent would be with me soon, they respond an hour later saying that one of the beds is still waiting to be sent to them and they ignored the query about the other bed. SO I WROTE ANOTHER DETAILED RESPONSE asking them to tell me exactly what is happening with both beds, the days of delivery expected as they told amazon tomorrow and the 2nd September. they responded 90 minutes later "If you need our number we are on 01942 943700 and open at 7am. Do you require further asaiatnce on here?" STILL NOT ANSWERING MY QUESTIONS and when I called the number it says they dont answer open until 8am. THESE fools dont know what they are doing

Gave me a delivery slot, didn't deliver, but tracked as delivered. Found out later they were delivering the free pillows instead of the Otty mattress I ordered. Tried to communicate no one on the phones, no one on the social media, etc. I managed to get a new delivery scheduled, just found out they are trying to deliver the pillows again. However in an update, though they said just pillows they actually delivered the mattress and pillows, so fair play more stars but communication still wanting

Dont go there

I had a large parcel of outdoor furniture delivered today and the men went the extra mile ! Barry and Ian couldn't get the van up my road, due to parked vehicles, so it was carried all the way to my house from the bottom of the road and through to my back garden. Comunication before delivery was spot on as well. Can highly recommend "Arrow" excellent first class service.

I was kept informed of delivery time and regularly updated if there was a change of delivery time. I was also called approx 20 mins before to confirm arrival time and they were spot on. Polite and helpful personnel made it easy.

Great experience. Very helpful and courteous driver and drivers mate deryl and Nathan.

Amazing ! John & nick from TALG helped with two delivery’s and where so kind very efficent even phoned to say when they where delivering etc and helped bring it all in for me ! Great work guys .

ARROW WERE ENGAGED BY THE ELECTRICAL COMPANY IN IPSWICH HUGHES AND CO, TO TRANSPORT A NEW BOSCH FREE -STANDING FRIDGE THAT DOMESTIC & GENERAL HAD PURCHASED FOR US TO REPLACE OUR DEFUNK FRIDGE; FROM THE MINUTE HUGHES GOT INVOLVED THIS WAS A SEEMLESS PROFESSIONAL EXPERT SMOOTH OPERATION. SERVICE TO THIS STANDARD IS RARE, BUT WITH HUGHES AND CO IPSWICH FOLLOWED BY ARROW WHO ACTUALLY DELIVERED IT, NOTHING WAS TOO MUCH TOROUBLE;MELISSA BROPHY AT HUGHES CONTACT CENTRE WENT OUT OF HER WAY TO ADD ON INSTILLATION AND COLLECTION OF OUR OLD FRIDGE; SHE WAS SUPERB AND A TOTAL CREDIT TO THAT COMPANY EVEN SENT US AN E MAIL CONFIRMING IT WOULD BE INCLUDED IN THE ARROW DELIVERY. THEN AROW TOOK OVER AND CONFIRMED THEY WERE BOOKED. THE NIGHT BEFORE DELIVERY TO US IN BOURNEMOUTH WE RECEIVED AN E MAIL GIVING TRACKING DETAILS.
ON THURSDAY 9TH JANUARY MORNING WE SPOKE WITH ARROW WHO CONFIRMED DELIVERY WAS IN PROGRESS. AND GAVE US THE TRACKING REFERENCE NUMBER AGAIN THEY WERE EXCELLENT. THEN HALF HOUR BEFORE DELIVERY CHARLIE AND MARK PHONED TO SAY THEY WERE ONE STOP AWAY; AT 12.30 ISH THE TWO OF THEM ARRIVED. THEYE WERE OUTSTANDING. HAPPILY TOOK THE OLD FRIDGE AWAY, INSTALLED THE NEW ONE; THEY WERE POLITE, PROFESSIONAL, VERY KIND, A PLEASURE TO HAVE IN THE HOUSE; WHAT A CREDIT TO ARROW THEY ARE;
WHAT A SHAME OTHER COMPANIES CANNOT FOLLOW SUCH INCREDIBLE PREMIER AND INDIVIDUAL SERVICE AS OFFERED BY ARROW AND HUGHES; THEY STAND OUT WAY ABOVE THE REST SO CONGRATULATIONS AND A HUGE THANK YOU TO BOTH COMPANIES AND INDIVIDUALS DAVE & SUE BURNINGHAM IN BOURNEMOUTH