Arrowfile Reviews 32

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

One item was out of stock which they informed me of immediately. Everything else was great quality, shipping very fast, and notable was the exceptionally assiduous packaging which ensured everything a... See more

Rated 4 out of 5 stars

Arrowfile is a brand, not a company, previously owned by Flash Foto who I believe went bust and now owned by S&N Genealogy Supplies. Please be aware that the standard refill sleeves are now 230mm wi... See more

Rated 5 out of 5 stars

I've been using Arrowfile products for years - and they last for years! Gradually replacing old photo albums where the plastic inserts have split, or become sticky so they're no longer keeping the pho... See more

Rated 5 out of 5 stars

I only found this website by chance, was looking for a photo album and this site had the best colourful modern photo albums. Had to purchase, glad I did, reasonably priced just the delivery charge tha... See more

Company details

  1. Pen Store
  2. Collectibles Store

Written by the company

Founded over 35 years ago, one of the UK’s foremost mail order companies specialising in archival storage. Unique long-term Storage Solutions for photographs, prints, negatives and slides, CDs, DVDs, stamps, coins, family history documents, memorabilia, collectables, and much more.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

32 reviews

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Rated 5 out of 5 stars

Credit where due..

One item was out of stock which they informed me of immediately. Everything else was great quality, shipping very fast, and notable was the exceptionally assiduous packaging which ensured everything arrived mint. Great experience, many thanks.

August 8, 2025
Unprompted review
Rated 4 out of 5 stars

Change in refill sleeve width

Arrowfile is a brand, not a company, previously owned by Flash Foto who I believe went bust and now owned by S&N Genealogy Supplies.
Please be aware that the standard refill sleeves are now 230mm wide (due to a change in manufacture), whereas always used to be 240mm, and if mixing old and new it looks most odd.....

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

A first class service & an excellent…

A first class service & an excellent product , Photo Albums arrived on time , packed well & arrived in perfect condition , good quality albums , beautiful cover , as advertised, a good price & excellent communication from Arrowfile, will order from them again , thank you :-)

July 21, 2024
Unprompted review
Rated 1 out of 5 stars

Sharp Practice

I ordered a album and leaves and was charged the full amount on my credit card. However you were unable to supply the leaves and told me they would be in in about 4 weeks. I consider this less than good practice.
Albums and leaves go together. If you cannot supply one there is little point in sending the other. What you should have done was offer me the alternatives
1 Refund all the money or
2 Take for the album but not for the leaves or
3 Offer an alternative to the leaves e.g. white

Mike Maybin

June 15, 2024
Unprompted review
Arrowfile logo

Reply from Arrowfile

Dear Mike,
I'm sorry to hear you're disappointed. Unfortunately the alternatives were unavailable at the time and there was a delay in production with our new manufacturer. Our new stock is due in the next few weeks and your outstanding items will be despatched as soon as it arrives. Please accept our sincerest apologies for the inconvenience caused.

Rated 1 out of 5 stars

Pesky Computers

My last dealings with Arrowfile was in January.
Why have I received this now?

Every thing was fine in January

January 31, 2024
Unprompted review
Arrowfile logo

Reply from Arrowfile

Hi Malcolm,
I'm sorry there was a delay in our asking for your feedback. We usually do this a lot sooner after an order, but we had a hold up while moving to a new review platform. Please accept our apologies for any inconvenience caused.

Rated 5 out of 5 stars

I only found this website by chance

I only found this website by chance, was looking for a photo album and this site had the best colourful modern photo albums. Had to purchase, glad I did, reasonably priced just the delivery charge that boosted the all purchase cost up. Wish I had purchased two! Would recommend and purchase from them again👌🏻

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

6"x4.5" print storage.…

For many years I have been happily accumulating "digital" 6"x4.5" prints of my photos but have been dismayed to find that suitable albums have virtually disappeared from the marketplace.
Consequently, I was delighted to discover this Arrowfile product.
Long may it be available.
I'm happy being old-school!

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Arrowfile products last a l-o-o-ong time

I've been using Arrowfile products for years - and they last for years! Gradually replacing old photo albums where the plastic inserts have split, or become sticky so they're no longer keeping the photographs in good condition. No such problems with Arrowfile albums. Even the oldest in my collection are still in great condition and precious pictures are well protected.

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

A professional service with quality products

A professional service with good quality products, which were delivered quickly. Last time, a couple of the items were out of stock, which was not indicated on their website, but they promptly provided a refund on request. One criticism is their use of cloud flare on their ordering page which has blocked me placing orders on more than one occasion and I had to resort to using my iPhone to place the orders.

June 20, 2024
Unprompted review
Rated 4 out of 5 stars

Excellent products

Excellent products, website easy to navigate. I wish they would add apple pay as I don’t feel comfortable leaving my card details online.

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I have used Arrowfile for quite a number of years now. I keep returning as the product's and service's have always been excellent.

January 13, 2024
Unprompted review

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