Technician arrived early. The installation went quickly. The technician was very proper and polite. He explained everything very well. This is the second lift we are installing. We highly recommend t... See more
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On time. Excellent sales rep. Competent installer. Job was neat and clean when finished. Explanation of a complicated piece of equipment was thorough. All questions were answered. One small nega... See more
Company replied
From the sales rep Nelson to the office staff and the installers Ezra and Thomas, everyone answered all of our questions, did not pressure us to make a quick decision and followed through if somethin... See more
Company replied
The installation was done by a very instructive and proficient young man who took time to make sure we understood operations. He took time to make sure the connection to power was not noticeable. The... See more
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Company details
About Arrow Lift - Columbus
Written by the company
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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Contact info
262 East Campus View Blvd, 43235, Columbus, Ohio, United States
- 614-334-6900
4.8
Excellent
50 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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Both sales and service staff have been…
Both sales and service staff have been very helpful to me.
May 14, 2025
Reply from Arrow Lift - Columbus
Thanks, Barbara!
We're really glad to hear that both our sales and service teams were able to be helpful throughout the process. If you ever have more questions down the road, don't hesitate to reach out — we're always happy to assist.
Best,
The Arrow Lift Team
Great chair
The installer, I think his name was Rodney, was very courteous and worked quickly. The chair is amazing and has helped my dad and lot.
April 16, 2025
Reply from Arrow Lift - Columbus
Hi Geoffrey,
Thank you for taking a moment to share this. We're so glad to hear the chair has been a help to your dad—that kind of difference is exactly what we hope for. And we’ll be sure to pass along your kind words to Rodney; it’s always nice to hear when someone on our team leaves such a good impression.
Thanks again for choosing Arrow Lift!
Very satisfied.
Arrow's representative came to our home on time. He examined the stairs, throughly explained the installation procedure, and cost. We had familiarized ourselves with the quality of the Stannah chair lift before we contacted them. The installer was competent and a delight to have in our home. We have used the stair lift for a few weeks and we are very satisfied.
March 26, 2025
Reply from Arrow Lift - Columbus
Thank you, Mary, for taking the time to share this thoughtful review.
We’re really glad to hear that everything—from the initial visit to the installation—went smoothly and left you feeling confident about your decision. It’s great to know the stair lift has been working well for you these past few weeks. We also appreciate your kind words about our team; it means a lot to hear they made a positive impression.
Please don’t hesitate to reach out if we can be helpful down the road.
Best,
The Arrow Lift Team
Great work!
March 19, 2025
Reply from Arrow Lift - Columbus
Hi Regina,
Thank you for your review! We're glad to hear you're happy with our work. If there's ever anything else we can do for you, just let us know!
Best regards,
The Arrow Lift Team
This was a good experience
The installers were on time. Very efficient and polite. They both explained things very clearly. The gentleman who came and looked our stairs over to see what we needed was very knowledgeable (I think his name was Nelson). The whole experience was easy and everything went smoothly.
March 26, 2025
Reply from Arrow Lift - Columbus
Hi Patricia,
Thank you for sharing your experience! We're so glad to hear that everything went smoothly, from the initial consultation to installation. It’s great to know that Nelson and our installation team provided clear communication and efficient service along the way. We appreciate your kind words and are happy we could make the process easy for you!
Best regards,
The Arrow Lift Team
Reply from Arrow Lift - Columbus
Thank you, JC!
We're glad to hear you had a good experience throughout the process. Ensuring everything goes smoothly from start to finish is important to us, and we appreciate you taking the time to share your feedback.
If you ever need anything, don’t hesitate to reach out!
Warmly,
The Arrow Lift Team
Reply from Arrow Lift - Columbus
Thanks, Martin!
We’re glad to hear that the installation was done with care and that everything was explained thoroughly. If any questions come up, feel free to reach out—we’re always happy to help!
Warmly,
The Arrow Lift Team
On time
On time, found the issue, corrected it and departed.
Nice place to do business with.
January 29, 2025
Reply from Arrow Lift - Columbus
Thanks, Dave! We're glad to hear that our team was able to promptly diagnose and resolve the issue for you. We appreciate your kind words and your trust in us! If you ever need anything in the future, don’t hesitate to reach out.
Warmly,
The Arrow Lift Team
The professionalism of the sales and…
The professionalism of the sales and install team. They were pleasant to deal with.
February 5, 2025
Reply from Arrow Lift - Columbus
Hi Larry,
Thank you for your review! We’re glad to hear that both our sales and installation teams provided a professional and pleasant experience. It was our pleasure to assist you, and we appreciate you choosing Arrow Lift!
Warmly,
The Arrow Lift Team
Works great.
Works great.
Instructions are needed on using remote controls.
Had to figure out by myself that they have to be removed from the wall holders and pointed at chair to maintain signal contact.
Also, don't screw remotes into the wall holders (see above).
January 29, 2025
Reply from Arrow Lift - Columbus
Hi Dave,
We’re glad to hear that your stairlift is working great! We appreciate your feedback about the remote controls—clear instructions are important, and we’re sorry that this wasn’t communicated more effectively during installation. We’ll be sure to share this feedback with our team to help improve future guidance.
If you ever have any questions or need further assistance, please don’t hesitate to reach out. Thanks for taking the time to share your experience!
Best,
The Arrow Lift Team
Rodney the installer and Zach the…
Rodney the installer and Zach the salesman both did stellar jobs answering questions and doing their jobs. I hope the equipment works as well as your people did.
January 15, 2025
Reply from Arrow Lift - Columbus
Hi Susan,
Thank you for your thoughtful review! We're delighted to hear that both Zach and Rodney provided such stellar service and answered your questions so thoroughly. We take great pride in having a team that reflects our commitment to excellence, and it's wonderful to know they made a positive impression.
We’re confident your equipment will meet your expectations, and we hope it continues to enhance your daily routine. If you have any further questions or need assistance, please don’t hesitate to reach out.
Warm regards,
The Arrow Lift Team
From beginning to install it was…
From beginning to install it was flawless. Zach was our sales consultant and he came to the house and gave us options and he was so very helpful. Ezra was our installer and he did a fantastic job with the installation and going over everything after he was done. I contacted other stairlift companies and they couldn’t even come close to the Customer service all the way through the process with arrow lift. We are very happy we went with this company. Highly recommended
November 26, 2024
Reply from Arrow Lift - Columbus
Thank you, Grant, for sharing your experience! We’re so glad to hear everything went smoothly from start to finish. It’s great to know that Zach provided helpful guidance and options, and that Ezra did a fantastic job with the installation and walkthrough. Hearing that our customer service stood out to you means the world to us! Your recommendation is truly appreciated, and we’re so happy you’re pleased with your choice to work with Arrow Lift. If there’s ever anything you need, don’t hesitate to reach out!
Warmly,
The Arrow Lift Team
Installer was on time and very…
Installer was on time and very professional. Service department was easy to contact and quick to respond to the one problem we encountered after install. It was a seamlessly easy journey from beginning to end.
December 18, 2024
Reply from Arrow Lift - Columbus
Hi Pam,
Thank you for sharing your feedback! We're thrilled to hear that your experience with us was seamless from start to finish. It’s great to know our installer was prompt and professional, and that our service team quickly addressed the issue you encountered. We’re here for you anytime—don’t hesitate to reach out if you need anything down the road!
Best,
The Arrow Lift Team
Great Company
Everyone in your company is the GOAT! You came to the house in a reasonable amount of time and didn't oversell us. The price was within our budget and the installation was quick and easy. We love our new stair lift! Thank You, Chris and Pat Belcher
December 16, 2024
Unprompted review
Reply from Arrow Lift - Columbus
Hi Chris and Pat,
Thank you for your kind words—it means a lot to hear that you had such a positive experience with our team! We're so glad we could provide a stairlift that fits your needs and budget without any hassle. Knowing you love your new lift is the best compliment we could receive. If you ever have questions or need assistance, don’t hesitate to reach out.
Thanks again and take care!
-The Arrow Lift Team
The salesperson and the installer were…
The salesperson and the installer were both exceptional.
December 11, 2024
Reply from Arrow Lift - Columbus
Hi George,
Thank you for sharing your feedback! We're thrilled to hear that both the salesperson and installer exceeded your expectations. Providing exceptional service is always our goal, and it’s wonderful to know they made a positive impression. If you ever have any questions or need assistance in the future, don’t hesitate to reach out.
Best,
The Arrow Lift Team
Great customer service
Very responsive in coming out to provide the estimate and installation was very fast as well. Super impressed with the service. Chair lift works well!
October 23, 2024
Reply from Arrow Lift - Columbus
Hi Patty,
Thank you for your kind review! We're thrilled to hear that you were impressed with our quick response and installation process. Knowing that your chair lift is working well means a lot to us! If you need anything in the future, feel free to reach out.
Best regards,
The Arrow Lift Team
The installation was done by a very…
The installation was done by a very instructive and proficient young man who took time to make sure we understood operations. He took time to make sure the connection to power was not noticeable. The equipment is attractive and works great. It will make a big difference in our lives.
Couldn’t get the 5th star lit.
October 16, 2024
Reply from Arrow Lift - Columbus
Hi Joe,
Thank you for sharing your experience! We're so glad to hear that the installation process was smooth and that our technician made sure everything was well explained and properly connected. It's wonderful knowing the stairlift is not only working well but will also have a positive impact on your daily life. We’re always here if you need anything!
Best regards,
The Arrow Lift Team
Matt and TJ were friendly and…
Matt and TJ were friendly and professional.
Matt answered ALL our questions re the installation of the grab bars.
Other than the grab bars, there is NO evidence the gentleman were in our home.
You may share our phone number with any future customer(s) that may need assurances regarding the install of the grab bars.
September 11, 2024
Reply from Arrow Lift - Columbus
Hi John,
Thank you for taking the time to leave us a review.
Just want to clarify that Arrow Lift didn't install the grab bars, just the stair lift. Nevertheless, we're glad to hear that you had a positive experience with our team!
Please feel free to reach out if you have any questions regarding your stair lift!
Warmly,
The Arrow Lift Team
Very professional job.
September 11, 2024
Reply from Arrow Lift - Columbus
Hi Ray,
Thank you for your feedback. We're so glad to hear you were pleased with your experience with our team!
Please feel free to reach out if you have any questions or need support.
Best,
The Arrow Lift Team
Through the sales process and final install everything easy and professional. Thank You Ezra and Matt
Through the sales
August 14, 2024
Reply from Arrow Lift - Columbus
Thank you for your review! We’re pleased to hear that everything went smoothly from start to finish. We’ll be sure to pass along your thanks to Ezra and Matt. If you need anything else, just let us know!
Warmly,
The Arrow Lift Team
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