Excellent experience start to finish. Purchased a Stannah straight stairlift. Straight forward pricing. No hidden costs for "extras." Very pleasant and personable salesperson - thanks, Gary. Inst... See more
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The stairlift was installed as scheduled and worked satisfactorially while the technician was there. Unfortunately, shortly after he left the unit start acting up. There were multiple beeps due to a... See more
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Our sales rep Casey went above and beyond in helping us find a suitable chair for my life. He listened to my needs and was very considerate. He made the initial purchase a no brainer and is a real ass... See more
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We are very happy with the experience. From the the the person who took our initial inquiry, the Salesman Gary, to the Technician Jacob we are extremely happy with this experience. We wish we had done... See more
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Company details
About Arrow Lift - Duluth
Written by the company
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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Contact info
205 West 2nd St, Suite 400, 55802, Duluth, Minnesota, United States
- 218-279-6043
4.6
Excellent
33 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
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Excellent experience start to finish
Excellent experience start to finish. Purchased a Stannah straight stairlift. Straight forward pricing. No hidden costs for "extras." Very pleasant and personable salesperson - thanks, Gary. Install was quick and professional. Awesome installer - thanks Jake.
Would highly recommend.
April 24, 2026
Reply from Arrow Lift - Duluth
Thank you, Kevin, for sharing your experience. We’re glad to hear everything felt clear and straightforward from the beginning, especially when it came to pricing.
It’s great to know Gary and Jake both made a positive impression and helped make the process smooth from start to finish. We’re also happy the installation was completed efficiently and met your expectations.
Thank you again for your recommendation—it means a lot to our team!
-The Arrow Lift Team
Excellent company and great service.
This is the second lift they put in the house, this one to the basement. The process was just as seamless as last time. Their service is very appreciated.
April 10, 2026
Reply from Arrow Lift - Duluth
Thank you, Scott and Annie, for your continued trust in us. It means a great deal that you chose us again for your second lift installation.
We’re glad to hear this experience was just as smooth as your first and that the process once again met your expectations. Knowing our team has been able to provide service you value enough to return for is incredibly meaningful to us.
Thank you again for your kind words and for allowing us to help with your home accessibility needs.
Warmly,
The Arrow Lift Team
On time and professional service
On time, and I received expert, friendly service. Arrow lift are leaders in residential elevators, and have an excellent product with superior service.
February 25, 2026
Reply from Arrow Lift - Duluth
Thank you for your kind words, Dr. Carter. We’re so glad to hear that your appointment was prompt and that you felt well taken care of by our team. It’s always encouraging to know our service and equipment made a strong impression, and feedback like yours means a great deal to us. We appreciate you taking the time to share your experience and for trusting us with your home accessibility needs.
Warmly,
The Arrow Lift Team
Freedom
I have not been able to go down to our basement where my washer and dryer is, also my freezer and our tv room. With the stair lift I can and it gives me a new sense of freedom.
February 4, 2026
Reply from Arrow Lift - Duluth
Thank you for sharing this, Virginia! Hearing how the stair lift has helped you comfortably reach your basement again and regain access to such an important part of your home truly means a lot to us. Knowing it’s given you more freedom in your day-to-day life is exactly why we do what we do.
-The Arrow Lift Team
Jake did an outstanding job and is a…
Jake did an outstanding job and is a superb tech.
October 22, 2025
Reply from Arrow Lift - Duluth
Thank you, Michael and Johanna! We’re so glad to hear that Jake took great care of you. He takes a lot of pride in his work, and we’ll be sure to share your kind words with him.
— The Arrow Lift Team
Great service
Great service, everything went exactly as stated. Very easy to work with.
September 10, 2025
Reply from Arrow Lift - Duluth
Thank you, Ted! We’re glad to hear everything went as expected and that the process felt easy for you. It means a lot that you found our team straightforward to work with.
-The Arrow Lift Team
Excellent Service
They were very quick at getting it set up once it was approved. The gentleman that came out was awesome explaining what he was going to do and then what we had to do to use it. Excellent service
July 30, 2025
Reply from Arrow Lift - Duluth
Thank you, Alicia! We’re glad to hear things moved along quickly once everything was in place. It’s also great to know the installer helped you feel comfortable with his work and how to operate the stair lift. We appreciate you sharing your experience with the service!
We are very happy with the experience
We are very happy with the experience. From the the the person who took our initial inquiry, the Salesman Gary, to the Technician Jacob we are extremely happy with this experience. We wish we had done it sooner.
July 1, 2025
Reply from Arrow Lift - Duluth
Thank you for sharing this kind review! We're so glad to hear that your experience—from your first call through installation—was a smooth and positive one. We'll be sure to pass along your compliments to Gary and Jacob. It's great to know the lift is already making such a difference, and we truly appreciate your trust in us.
Warmly,
The Arrow Lift Team
Some good, some not so good
The salesman, Gary Nelson, had an easy manner to set us at ease about this big purchase. His comments made us feel that it was the right decision.
However, on the day of installation, the installer was late, with no notice. A call would have been nice so we wouldn't have been sitting here waiting for hours. The time was supposed to be 9:30. At 10:15 I called the company. They were to check in with dispatch and get back to me in 5 min. Nope. over 30 min. later there was a VM to say the installer was almost here, about the time he pulled in. Not cool. I asked if he got lost. His response "no, just some issues getting going this morning."
July 3, 2025
Reply from Arrow Lift - Duluth
Hi David,
Thank you for taking the time to share your experience—and for your kind words about working with Gary. We’re really glad to hear that he helped make a big decision feel more comfortable.
We’re very sorry for the confusion and lack of communication around the installation time. From our notes, it looks like the arrival window was scheduled between 10 and 11, but it’s clear that this wasn’t what you were expecting. That kind of miscommunication is frustrating, and we understand how inconvenient it must have been to be left waiting and unsure.
We appreciate you sharing this—it helps us see where we fell short and gives us the chance to do better. We’re glad to hear the installation was completed and hope your new stair lift is working well so far. If anything comes up, don’t hesitate to give us a call.
Warmly,
The Arrow Lift Team
The installer was oin time # hours to…
The installer was oin time # hours to install he had us try using lift giving my wife on using lift did some adjustment worked good we are happy wife has used about a week no prioblems.
July 2, 2025
Reply from Arrow Lift - Duluth
Hi Vergil,
Thanks for taking the time to share your experience. We're so glad to hear the installation went smoothly and that the lift has been working well for your wife. It’s great that our installer was able to make those final adjustments and walk you both through using it—sounds like it’s already making a meaningful difference at home. If anything ever comes up, we’re just a phone call away.
Warmly,
– The Arrow Lift Team
Super nice guys…starting with Gary
Super nice guys…starting with Gary. The two guys that installed the stairlift were very respectful and very nice.
May 28, 2025
Reply from Arrow Lift - Duluth
Thank you, Marsha! We're so glad to hear that Gary and the installation team made a positive impression—it means a lot to us to know you felt respected and well cared for throughout the process. We’ll be sure to pass along your kind words to the team. If any questions come up down the road, don’t hesitate to give us a call!
Best,
The Arrow Lift Team
I was pleased with the kindness of all…
I was pleased with the kindness of all the people I worked with. It was a little frustrating when they were not sure it would fit but it all worked out. Thank you.
April 30, 2025
Reply from Arrow Lift - Duluth
Thank you, Judy—we really appreciate you sharing your experience. We're so glad to hear that everyone you interacted with came across as kind and helpful. That means a lot to us.
We also understand how the pause in installation may have felt a little uncertain at the time. That lower landing setup was definitely a tight fit, and we wanted to be extra thoughtful in finding a solution that felt both safe and practical. We're grateful for your patience while we worked through the options, and we’re glad it all came together in the end.
If you ever have questions about the setup or need support, please don’t hesitate to give us a call.
Thanks again for choosing Arrow Lift!
The salesman was very nice
The salesman was very nice, polite and informative. The installer was also very nice and polite. We were very happy with the service. And my husband loves the stair lift. Now I don’t have to worry about him, falling down the stairs.
February 12, 2025
Reply from Arrow Lift - Duluth
Hi Linda,
Thank you for your kind words! We're so glad to hear that both our salesperson and installer provided a positive experience. It’s wonderful to know that your husband loves the stair lift and that it’s bringing you peace of mind. Helping our clients feel safe at home is exactly why we do what we do!
Best,
The Arrow Lift Team
Stannah stairlift
The salesman was helpful and flexible, and seemed genuinely concerned about our needs. The installer was awesome in spite of some unexpected issues.
January 21, 2025
Reply from Arrow Lift - Duluth
Hi Don,
Thank you for sharing your experience! We're glad to hear that your salesperson took the time to understand your needs and that your installer handled any unexpected challenges with skill and professionalism. Our team is always committed to finding the best solutions for our clients. We hope you're enjoying your stair lift, and please don't hesitate to reach out if you ever need anything!
Best,
The Arrow Lift Team
Fast excellent service from start to…
Fast excellent service from start to finish! We received an in home consultation on Friday and install was completed the following Monday!
Has improved mobility throughout the house 100% and conserving what physical energy and endurance we have!
January 15, 2025
Reply from Arrow Lift - Duluth
Hi Jenny,
Thank you for sharing your wonderful feedback! We’re thrilled to hear how quickly and smoothly everything came together, from the consultation to the installation. Knowing that your stairlift has improved mobility and helped conserve energy makes us so happy—we love hearing about the positive impact our work has on our clients’ daily lives.
If you ever have any questions or need assistance, don’t hesitate to reach out. We’re always here for you!
Best,
The Arrow Lift Team
Highly Recommend!!
Our sales rep Casey went above and beyond in helping us find a suitable chair for my life. He listened to my needs and was very considerate. He made the initial purchase a no brainer and is a real asset to the team. Our installer Jeff* was courteous and prompt and explained the workings of the chair in an easy to understand way making me feel extremely confident in the purchase. Arrow lift is an amazing team that truly enriches the life of Minnesotans. Can not recommend them enough.
December 17, 2024
Reply from Arrow Lift - Duluth
Hi Stacy,
Thank you so much for sharing your kind words about your experience with Arrow Lift! We're thrilled to hear how Casey's attentive and considerate approach made your decision feel effortless. We're equally glad Jeff provided a smooth installation experience and took the time to ensure you felt confident using your new stairlift. Helping our customers feel comfortable and informed is always a top priority for our team.
Knowing that your stairlift is enriching your life means the world to us. Thank you for recommending Arrow Lift so highly—it’s an honor to serve amazing customers like you in Minnesota!
Warm regards,
The Arrow Lift Team
The stairlift was installed as…
The stairlift was installed as scheduled and worked satisfactorially while the technician was there. Unfortunately, shortly after he left the unit start acting up. There were multiple beeps due to a low battery, and by the second day the unit would no longer move. Since this is a vacation home, we've had to reschedule another service call in November when we will be back here. Hopefully, the tech can resolve the problem (battery related) to we have a reliable means to the second floor of our cabin.
October 30, 2024
Reply from Arrow Lift - Duluth
Hi John,
Thank you for taking the time to share your experience. We’re pleased to hear the installation went smoothly, but we're sorry to learn about the battery issue shortly afterward. Having a reliable stairlift is essential, and we apologize for the inconvenience caused by this unexpected issue. Rest assured, we’ll be ready in November to ensure everything is functioning as it should, so you can fully enjoy easy access to your cabin’s upper floor. Please feel free to give us a call at your convenience.
Best regards,
The Arrow Lift Team
Great and knowledgeable installer
September 25, 2024
Reply from Arrow Lift - Duluth
Thank you, Mark, for your review!
We're happy to hear that the installation went smoothly and that our installer was able to provide knowledgeable service.
If you ever need anything, feel free to reach out. Enjoy your stairlift!
Best,
The Arrow Lift Team
My mom is very pleased with her chair…
My mom is very pleased with her chair lift.
Done in a timely matter , very pleasant man.
No issues with the chair lift easy to work.
Very pleased !!!
September 11, 2024
Reply from Arrow Lift - Duluth
Thank you for sharing, Janet!
We're so glad to hear that your mom is pleased with her new chair lift and that the installation process was timely and pleasant. It's great to know she's finding it easy to use without any issues. We truly appreciate your feedback!
If you ever need anything in the future, don't hesitate to reach out.
Warmly,
The Arrow Lift Team
Very nice person that installed it
Very nice person that installed it. Answered all our questions. And it's such a life saver for us!! We love it 👍
August 14, 2024
Reply from Arrow Lift - Duluth
Thank you, Donna! We’re so glad to hear that the installation went smoothly and that all your questions were answered. It's wonderful to know that your stairlift has made such a positive impact on your life. If you ever need anything, we’re here to help!
Best,
The Arrow Lift Team
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