Arrow lift came out to give me an estimate and within one week, I had the chair lift installed. Very efficient!
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Our initial consultation with Chauncey was very helpful. He was exactly on time and answered all of our questions. When we selected the stairlift we wanted Chauncey was able to schedule the installati... See more
Company replied
We chose Arrow Lift because my husband has back issues. Blake was the installer and he’s was absolutely great. After the installation he had my husband do a test ride up and down. He’s very happy abou... See more
Company replied
From the very start when I contacted the office (Shelly), my inquiry was passed onto a salesman (matt) and the subsequent installation date was on time as promised with the 2 technicians doing the ins... See more
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Company details
About Arrow Lift - Ontario
Written by the company
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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Contact info
601 S. Milliken Avenue, Suite K1, 91761, Ontario, California, United States
- 909-552-7004
4.4
Excellent
23 reviews
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Replied to 87% of negative reviews
Typically replies within 1 week
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Arrow lift came out to give me an…
Arrow lift came out to give me an estimate and within one week, I had the chair lift installed. Very efficient!
August 26, 2026
Reply from Arrow Lift - Ontario
Thank you, Viridiana, for sharing your thoughts. We’re glad the process from estimate to installation moved quickly and efficiently for you. We hope your new stair lift makes getting around your home a little easier!
Warmly,
The Arrow Lift Team
Easy stairlift purchase.
Our initial consultation with Chauncey was very helpful. He was exactly on time and answered all of our questions. When we selected the stairlift we wanted Chauncey was able to schedule the installation the next day. The installation was flawless. Very pleased with all aspects of the purchase. This stairlift changed our lives.
June 18, 2026
Reply from Arrow Lift - Ontario
Thank you, James, for taking the time to share such thoughtful feedback. We’re glad Chauncey was helpful during the consultation, arrived right on time, and was able to answer your questions clearly. It’s also great to hear the installation went smoothly and that you’re pleased with the overall purchase experience.
Most of all, hearing that the stairlift has changed your lives means a great deal to our team. Thank you for trusting Arrow Lift!
Good job. Love my lift!
Installation was quick and neat. I bought a reconditioned unit and you can't even tell it was used. Looks nice on my stairs.
May 13, 2026
Reply from Arrow Lift - Ontario
Thank you for sharing your experience, Sue! We’re glad to hear that you were satisfied with the installation. It’s also wonderful to know that your reconditioned stair lift looks good in your home and fits in nicely with your staircase. We take great care in preparing our reconditioned units, so it means a lot to hear that you’re pleased with how it looks and performs. We hope it serves you well for many years to come!
Best,
The Arrow Lift Team
Arrowlift has made my trips to my…
Arrowlift has made my trips to my upstairs so easy! The technician who installed my arrowlift was efficient and very kind.
April 29, 2026
Reply from Arrow Lift - Ontario
Thank you, Creola, for taking the time to share your experience. We’re so glad to hear your lift has made getting upstairs easier and more comfortable for you.
It’s also wonderful to know your installer provided efficient service while making the process a positive one. Hearing how this has improved daily life is exactly why we do what we do. Thank you again for your kind feedback!
Best,
The Arrow Lift Team
Gave chair a check up and were…
Gave chair a check up and were professional and on time.
March 4, 2026
Reply from Arrow Lift - Ontario
Thank you, Lorraine! We’re glad to hear the visit for your chair’s check-up went smoothly and that our technician arrived as scheduled and handled everything professionally. Keeping your lift in good working order is important, and we’re happy to know you felt confident in the service you received.
Warmly,
The Arrow Lift Team
Reply from Arrow Lift - Ontario
Hi Jon,
Thank you for your review! We're glad to know you experienced prompt installation, fair pricing, and an overall positive interaction with our sales team. We’re glad the process felt straightforward and that everything came together the way you hoped. It means a lot to hear that your experience reflected the care our team tries to bring to each project. If anything ever comes up down the road, we’re always happy to help.
Best,
The Arrow Lift Team
My Arrow Lift was put in on day…
My Arrow Lift was put in on day scheduled. Something happened and it stopped working when totally down. The repair men came and fixed it immediately, and it's been working just fine since then.
February 11, 2026
Reply from Arrow Lift - Ontario
Hi Virginia,
Thank you for sharing your experience. We’re glad the installation took place as scheduled and that when an issue came up, our team was able to come out promptly and get things back up and running. It’s great to hear the lift has been working reliably for you since then. We appreciate you taking the time to let us know how it’s going.
Best,
The Arrow Lift Team
I am extremely disappointed with my…
I am extremely disappointed with my experience with Arrow Lift. A mistake made by their technician left my residential elevator in worse condition than when they arrived. One of the elevator doors has been locked shut, which is completely unacceptable—especially for equipment meant to provide accessibility.
What makes this even more frustrating is that it is taking three days for Arrow Lift to return and fix a problem caused by their own error. As of now, the door remains locked, creating an ongoing accessibility issue.
Customer service has been virtually nonexistent. Everyone I have spoken with has been condescending, dismissive, and uninterested in taking responsibility or correcting the mistake. The manager, Kelsey, in particular, was rude and condescending and has no business speaking to customers in the manner that she did—especially when Arrow Lift is clearly at fault.
If you are in need of a wheelchair lift, residential elevator, or any accessibility equipment, I strongly urge you to choose a different company. Reliability, accountability, and basic customer respect are severely lacking here.
January 7, 2026
Unprompted review
Reply from Arrow Lift - Ontario
Thank you for taking the time to share your experience, Lawrence. We’re sorry to hear how frustrating this situation has felt, especially when accessibility equipment isn’t operating as expected.
We understand how concerning it can be when a lift is temporarily unavailable. In this case, the door locking is a built-in safety feature designed to prevent use when the system isn’t functioning properly. While we know that can be inconvenient, it’s meant to protect everyone who relies on the equipment. Our team worked to schedule a follow-up visit as quickly as possible within standard service hours, and we regret that the timing added to your frustration.
It’s also disappointing to hear your concerns about communication. That’s not the experience we aim to provide, and your feedback has been shared with our management team so it can be reviewed.
Situations like this are uncommon, but we do take them seriously. If you’d like to discuss the matter further, we encourage you to contact our office directly so we can review the details together.
—The Arrow Lift Team
Reply from Arrow Lift - Ontario
Thanks for your note! We’re glad to hear the installation went smoothly and that everything’s been working well so far. Please don’t hesitate to reach out if you ever have questions down the road—we’re always here to help.
– The Arrow Lift Team
Stairway glide for a joyful experience
We chose Arrow Lift because my husband has back issues. Blake was the installer and he’s was absolutely great. After the installation he had my husband do a test ride up and down. He’s very happy about this. The chair is comfortable and feels secure. Best decision ever.
June 11, 2025
Reply from Arrow Lift - Ontario
Thank you, Charles! We’re so glad to hear that your husband is enjoying the stair lift and that the installation went smoothly. Blake will really appreciate the kind words—we’ll be sure to pass them along. It’s great to know the lift is bringing both comfort and peace of mind. Hearing that it’s made such a difference makes our day.
Wishing you both continued ease and confidence at home!
-The Arrow Lift Team
It was quickly installed after the…
It was quickly installed after the decision was made! A great burden has been lifted from us.
May 28, 2025
Reply from Arrow Lift - Ontario
Thanks, Bill! We’re really glad to know the lift is already making a difference for you. It’s great to hear the process moved quickly once the decision was made—and even better to know it’s brought some relief. That’s exactly what we hope for.
Warmly,
The Arrow Lift Team
Reply from Arrow Lift - Ontario
Thank you, Roland!
We're glad to hear the lift feels sturdy and that the installation left a good impression. It's great to know our technician’s confidence came through—it means a lot to us that you felt the process was handled well.
Warmly,
The Arrow Lift Team
Caught in the middle …
Measurements were taken several times and took months for completion. The vendor decided to discontinue installation for customers. I was forced to get another installer and this resulted in paying middle man fees. It was a few thousand dollars more.
April 16, 2025
Reply from Arrow Lift - Ontario
Dear Rosalind,
Thank you for sharing this feedback. We’re truly sorry to hear how drawn out and frustrating the overall process was for you. It’s unfortunate that the original vendor wasn’t able to see things through, and we understand how disruptive and disappointing that kind of uncertainty can be, especially when it results in unexpected added costs. Taking the reins on another vendor's project often presents challenges for us as well. In this case, the original vendor—who is no longer in business—quoted you a price that was far too low. We did our best to accommodate, even relaxing our prices to the point that we didn't make a profit on this sale, but we were unfortunately not able to go lower than the price we gave you. We certainly understand how frustrating the situation must have been for you, but we hope you can understand where we're coming from as well.
Although we weren’t part of the original process, we’re grateful we had the opportunity to help get the project across the finish line for you. If there’s ever anything more we can do for you in the future, please don’t hesitate to reach out.
Best regards,
The Arrow Lift Team
Promptness and knowledgeable installer
April 2, 2025
Reply from Arrow Lift - Ontario
Thank you, Ray!
We’re glad to hear that our team provided timely service and that the installer’s expertise stood out. We appreciate your feedback and are here if you ever need anything!
Warmly,
The Arrow Lift Team
Reply from Arrow Lift - Ontario
Hi Pam!
Thank you for your kind words. We're glad to hear that our team was able to provide you with service that met your expectations.
If you ever need anything in the future, don't hesitate to reach out!
Best,
The Arrow Lift Team
Reply from Arrow Lift - Ontario
Hi Robert,
Thank you for your review! We're glad to hear that you received prompt service and that Alfonso provided an excellent installation experience. If you ever need anything, don’t hesitate to reach out!
Best,
The Arrow Lift Team
We purchased 2 Stannah chairlifts
We purchased 2 Stannah chairlifts
Quality is excellent.
Installation was completed in 1 day
March 5, 2025
Reply from Arrow Lift - Ontario
Thank you, Mike!
We're glad to hear you're happy with the quality of your Stannah chairlifts and that the installation was completed efficiently. We appreciate your trust in us and hope your lifts make a great difference in your home!
Warmly,
The Arrow Lift Team
Our sales rep did a great job but…
Our sales rep did a great job but installation and quality of product was less than ideal. It took over 7 hours on the first day and the installer had to return because they didn't bring one part. Also, after the second day of installation we discovered two chips in the seat belt and then a crack that went all around the plastic casing. We will have to have the installers come out to replace either the part or the entire seat.
October 29, 2024
Reply from Arrow Lift - Ontario
Hi Ellen,
Thank you for sharing your experience with us. We’re glad to hear you felt well-informed by our sales rep, but we’re truly sorry that the installation didn’t go as smoothly as planned. It’s disappointing to learn about the missing part and the issues with the seat belt and casing. We will certainly look further into this issue on our end, as we strive for excellence and are always seeking to improve.
If there’s anything further we can do to assist you, please don’t hesitate to reach out. Thank you for giving us the opportunity to make this right!
Sincerely,
The Arrow Lift Team
It was a fast service after an expedite…
It was a fast service after an expedite payment, money talk, they said....but thank you guys...me and my wife are happy now!!!!!
October 23, 2024
Reply from Arrow Lift - Ontario
Hi Carlos,
Thank you for sharing your feedback! We're glad to hear that you and your wife are happy with the service and your stairlift. We understand the importance of timely installation, especially when it's needed quickly, and we're pleased we could meet your expectations. If you ever have any questions or need further assistance, don’t hesitate to reach out!
Best,
The Arrow Lift Team
A company that is true to their deadlines and estimates.
From the very start when I contacted the office (Shelly), my inquiry was passed onto a salesman (matt) and the subsequent installation date was on time as promised with the 2 technicians doing the installation in 6 hrs. The followup with Kelsey was right on time and the price was lower than one other competitor. The lead tech (Marcus) explained the operational details and they made no mess whatsoever. I would recommend Arrow Lifts to anyone in need of a stairlift- Go Stannah
June 6, 2024
Reply from Arrow Lift - Ontario
Hi Ernie & Ann,
Thank you for sharing your detailed experience! We're pleased to hear that our team met your expectations and deadlines. It's wonderful to know that Shelly, Matt, Kelsey, and Marcus provided you with prompt and professional service. Hearing that the installation was smooth and the price competitive is great feedback for us. We're glad the stairlift is working well for you.
Warmly,
The Arrow Lift Team
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