ARS/Rescue Rooter - RS Andrews of Tidewater Reviews 

Sebastian and a co-worker did a thorough and professional job of adding a whole house dehumidifier in our basement to complement a central air conditioner RSAndrews installed last year. They also installed a blue light in on ac unit to address possible bold issues. My wife and I were very pleased with the work performed and would not hesitate to use them again.

Great representative, installers and assistant. Have referred and talked about your company, service and units to others.

She came in and knew the problem and fixed it quickly. She was fast and efficient.

exceptional-been receiving support for several years and the service has never wandered. Top shelf staff professional.

You show up when you say and you fix the issue!!!!!!!!!!!!

Always there when we need them. Quick and do a good job.

Quick & Easy to Schedule
I scheduled an appointment and they were able to fit me in and address the issues quickly. Mr. Gary W. Was very informative and took care of what was needed.

Delay in reparing our ac system caused us to have to endure the recent spell of extreme temperatures and high heat indexes without ac. Repair was delayed because first 2 technicians that were sent to us made incorrect diagnosis of the problem.

I want to give a special shout out to Stephen and Laz. They were awesome, respectful, and just knowledgeable of their job. I appreciate the both of their kindness. We are no longer hot with our new unit. I am loving it.

Repairman was excellent corrected the problem . Would like him to return if needed.

First things First, the installation team looks very unprofessional. No uniform, not groom look like a background check warranted... Just to be safe, I'm allowing them in my home. Installing a new furnace in a space that needed to be cleaned out First after removal .of the old furnace wasn't done at all... Was that in the training at all. Saturday, the installation took place by Monday. The lines are back up, and the furnace is constantly running, trying to drain itself, I called the main office and was told someone will call and set a appointment Tuesday no time given. Me and my wife both work so I cut the furnace off from the fuse box. We spent that night with no air conditioning and noticed all the little screws all over the kitchen floor. I spent over 14 thousand to miss a day of work with no A/C

I have never had a company so communicative! You’re going to get a text, an email, AND a call that your service person was on the way. All the guys I interacted with were very professional and made sure I was happy. That level of quality certainly comes at a cost though!

The services rendered were prompt and thorough and I appreciate getting new AC installed and running, in less than a week

Great Job!!

Employee was polite prompt and informative and got the job done

The technician was professional and knowledgeable.

We had a routine maintenance inspection performed on our AC system, and the technician informed us that there were numerous issues with our existing unit. While the system was approaching eight years old, it was still functioning adequately for our family's needs.

Based on the extensive list of recommended repairs and cleaning services, we decided to purchase a brand-new HVAC system from RS Andrews, believing it would provide improved reliability, efficiency, and peace of mind.

Unfortunately, our experience since installation has been extremely frustrating.

When the coils began freezing shortly after installation, we were told the issue was caused by us setting the thermostat below 68 degrees. We were essentially blamed for the problem and informed that the system could not be operated below that temperature without risking freeze-ups and failure. This explanation is unacceptable. In the nine years we have owned homes, including with our previous aging unit, we have never been told that we could not set our thermostat to the temperature we desired.

It is difficult to understand how a brand-new HVAC system appears to have more limitations than the older system it replaced. We invested in a new system expecting improved comfort and performance, not restrictions on how we cool our home.

What is even more concerning is that the system has repeatedly frozen since installation. The coils froze the day after installation, froze again several days later, and are frozen once again today. We have photographs documenting these incidents. We have owned this system for only one week and have had to call for service every single day.

Despite these ongoing problems, we still do not have a permanent solution. The Quality Control Supervisor, Rob Skinner, has not returned our calls as promised to discuss corrective actions or next steps.

At this point, we are extremely disappointed and are requesting a clear explanation and a permanent resolution to these issues. A brand-new HVAC system should not require daily service calls, nor should homeowners be blamed for normal thermostat settings.

If RS Andrews is unable to provide a satisfactory and lasting resolution, we will be forced to explore other options, including seeking legal counsel regarding our rights and remedies.

We live in a region where dependable air conditioning is a necessity. Having a newly installed system freeze repeatedly within its first week of operation is unacceptable. We expect RS Andrews to stand behind its workmanship, honor its commitments, and resolve this matter quickly.

After numerous phone calls and the assurance that I would be called back to explain why the quote for a new system and a negotiated price that I agreed to through an e-mail have not been followed up. It is three weeks later and no one has contacted me while I continue to receive cards in the mail from RS Andrews with promotional discounts !!!??? I am so disappointed in the lack of professionalism after a great experience that I had last summer with the company.