Always had fantastic experiences with Arshachu, whether that is buying from his store or buying from his stream on WhatNot, never ever had an issue! Received one of my WhatNot orders toda... See more
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avoid at all cost. unprofessional. keeps stock hostage until prices go up and cancels orders after claiming he had school work so he couldn't ship orders. one of the most unprofessional an... See more
Company replied
Is it possible to leave less than 1 star for this known scammer? Now had his ebay shut down. Avoid this absolute parasite
Purchased 2 sets of Journey Together ETB and the experience couldn’t have been any better. I was kept informed throughout the process about the status of my order and also precisely when it was shippe... See more
Company replied
Company details
Written by the company
ArshachuTCG is an online store dedicated to all things Pokémon TCG. We're passionate about trading cards, collecting, and the amazing community that surrounds this hobby. Whether you're a serious collector or just getting started, we aim to offer a reliable, friendly space where everyone feels welcome. Our goal is to provide a smooth, trustworthy experience—from browsing our online shop to chatting in our Discord server. We’re active, approachable, and always happy to engage with fellow fans through live streams, trades, or general discussion. At ArshachuTCG, it’s not just about the cards—it’s about the community.
Contact info
London, United Kingdom
- info@arshachu.com
- arshachu.com
3.7
Average
45 reviews
Replied to 45% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service
Fantastic service. Couldn’t recommended Ashanchu enough. Great prices and sent the product immediately. Will use again for sure. Thanks
August 6, 2025
Unprompted review
Reply from Arshachu
Hi James,
Thanks so much for the fantastic feedback! We’re thrilled you’re happy with your order and can’t wait to help you again in the future.
Orders were delayed but communcation…
Orders were delayed but communcation was given throughout the process, thank you!
August 6, 2025
Unprompted review
Reply from Arshachu
Hi Jack,
Thank you for your patience and understanding! We’re glad our communication helped and look forward to serving you again.
Great communication
Great communication, stuff arrived and was sent in good time, for the most part, and any delays were made aware to us ahead of time. Great seller overall.
July 20, 2025
Unprompted review
Great service and communication.
Well priced and best of all, the level of communication was brilliant. The product was delayed in getting to company which delayed it being sent out.
During this time, I was sent regular emails with updates which was very much appreciated and a nice personal touch.
Will be using again.
August 4, 2025
Unprompted review
Scam artist and compulsive liar
Scam artist and compulsive liar. You intentionally claimed products were selected at random. Yet 12+ customers didn’t receive one of the products that you claimed were selected at random from a case… that would be impossible given how many are in a case. You then claimed you would rectify it the proceeded to ghost me for 5 days until I took out a dispute via PayPal. Magically you emailed me back within less than an hour of the dispute, telling me I was welcome to go ahead with the dispute but “I’d never win” ( PayPal had already refunded me instantly) this is the problem with these bedroom dealers. Think they can do you over to profit over you however, always comes back to bite you. Happy to see other people are calling you out for it.
* edit you’ve gone on to say you were in hospital? Yet when you emailed me you said you’d been so busy with work, so continuing to invent more lies. You also keep saying these were selected at random but I still have our initial communication in which I told you the two I wanted which you said you had no problem with and would make note of it in the order. More proof that you invent lies and change stories to try project the narrative you want people to see. Also there are not 100 of these in a case.
June 18, 2025
Unprompted review
Reply from Arshachu
Hi 'customer'
Thank you for taking the time to leave a review — I’m sorry to hear about your experience.
To clarify a few points:
The product listing clearly stated that designs were randomly selected and not guaranteed. This was reiterated in both the description and store policies. With over 100 customers and three available designs, it is statistically possible that a number of people may not have received the exact one they were hoping for — but this does not indicate foul play.
I understand your frustration, especially regarding the delay in communication. I want to sincerely apologise — I was in hospital and unable to access emails during that time. While it was out of my control, I still take responsibility for the lack of updates and apologise for the inconvenience it caused.
In regard to the PayPal dispute, I did not respond "within an hour." The refund was processed by PayPal after review and much deliberation with the customer service team, and due to the circumstances and the listing terms (which explicitly stated that designs were random), they resolved the case without penalty to my account; and refunded you out of good faith assuming that you had not read the product description. I had mentioned I would try to accommodate your design request, but made no guarantee — again, as clearly stated in the product listing.
I apologise that you are not happy with your experience, however I hope you are now a bit happier, given that you have been able to keep the products and receive a full refund.
Best regards,
Arshachu Team
Avoid !!
Seriously disappointed with this company. Ordered some Paldean Fates tins on June 21st, and after a small delay, they said it would ship out that day or the following. I then had to reach out a week later as I had still not received the tins or any tracking information, they’d finally replied on the 5th July stating they could ship them out that day. It’s now the 14th July and I have still not received the tins and my order has still not been updated so it’s clear they have not been shipped out. I have sent 4 emails requesting an update, all have been ignored. At this point I’m just wanting a refund but am unable to sort that as I’m just being ignored.
I’d avoid this company, from the other reviews and messages I have received from other people it’s clear I’m not the only one this has happened to.
July 14, 2025
Unprompted review
slight delay to products but all worked out
slight delay to products, but everything arrived in peak condition and secured an SIR for my troubles
July 10, 2025
Unprompted review
Data Breaches and Over 2 weeks to recieve
Firstly he committed 2 data breaches with my data and everyone else's as well. Then it was delayed postage for a few days because of awaiting shipping materials... ok whatever. It then got delayed by a further 4 days because he was too busy to post and on the day he tried the machines were down. Communication slow or not at all on email. He eventually posts Saturday... apparently... thats what he and others tell me. No tracking. Had to ask twice. Tracking shows its not been posted. He says its RM error. It took him a further week to post my item. 31st May i placed order and 16th June i recieved it.
June 16, 2025
Unprompted review
Reply from Arshachu
Hi Sophie,
Thank you for your feedback, and I'm really sorry to hear that you weren't happy with your experience.
Firstly, regarding the data breach claim — this was a human error involving an email where recipients were not BCC’d. This resulted in a limited number of clients seeing each other's email addresses. The issue was immediately acknowledged, self-reported to the ICO, and after their investigation, they confirmed no further action was necessary.
Secondly, regarding the delay, I completely understand the frustration, and I deeply apologise for the inconvenience caused. However, the half booster boxes you ordered were clearly marked as delayed in the product description and this was reiterated in multiple announcements. They were expected to ship in the second week of June. Whilst we actually received the stock slightly earlier and aimed to send them out sooner, we unfortunately encountered a series of shipping issues, including technical problems at the post office.
Despite the delays, your order was dispatched within the communicated timeframe — the second week of June — and arrived on the Monday following that for a small number of customers.
Furthermore, I apologise for the lack of communication. We can definitely improve on this and it is something that we have been working on.
Best wishes,
The Arshachu team.
Great communication and delivered very…
Great communication and delivered very quickly. Pulled some sick cards as well, so no complaints
June 26, 2025
Unprompted review
Half boster DR
Ordered a half booster and was shipped quickly, fully sealed and packaged with extra protection to keep it safe. Overall very good service will buy again !
June 10, 2025
Unprompted review
Friendly, Professional service!
Ordered a surprise box on the stream, was good fun watching the pulls and everything came packaged well with no issues!
10/10 would recommend - friendly and approachable seller!
May 23, 2025
Unprompted review
Amazing service
Amazing service and delivery , communication was amazing throughout
May 24, 2025
Unprompted review
Great seller
Great tcg store, item was a good price, arrived quite quick and was securely packaged, overall good experience and would order again!!
May 23, 2025
Unprompted review
Top drawer
Consistency, speed. Quality of service, communication and quality of product. The team at Arshachu have delivered yet again.
I'm happy to be a regular amongst their community, they do not let me down at all.
You won't go wrong.
May 24, 2025
Unprompted review
very good w owner good prices
May 21, 2025
Unprompted review
High Quality New TCG Shop
I Ordered 2 Journey Together Half Boxes and the experience was mostly smooth, I encountered some errors on the website but after speaking directly with the owner, the problem was resolved promptly. I was kept informed throughout the entire process, from purchase to delivery, and overall everything ran smoothly. I'm very happy with my purchase, and will likely be buying more from them in the future
May 12, 2025
Ordered some packs of ST
Ordered some packs of ST, packaging was fine and they arrived in good condition
May 3, 2025
Unprompted review
Happy with the purchase
Happy with the purchase. Managed to get an extra OBS Fl BBox from a distributor when requested. Very helpful.
Arrived swiftly
April 28, 2025
Unprompted review
Really good contact with the seller
Really good contact with the seller, package was fairly priced and arrived as fast as it could (it was over bank holiday) but seller made every effort to ship it on time. Will be ordering again
April 23, 2025
Unprompted review
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