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Art.com Reviews 2,366

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including the canvas prints, paper, and overall artistry, often exceeding their expectations. Many consumers appreciate the beautiful colors, true representations, and excellent framing options. The website is frequently highlighted for being well-organized, easy to navigate, and offering a vast selection of art and framing choices. Reviewers also commend the fast and secure delivery service, noting that items often arrive in perfect condition due to proper packaging. However, some customers experienced issues with their orders, such as dirt marks, damaged frames, or distorted images upon arrival. A few people also mentioned discrepancies in color compared to online images, leading to dissatisfaction. There were occasional concerns about packaging not being robust enough, and in some instances, the quality of the image resolution or framing was deemed poor.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers are pleased with the quality of the artwork,... See more

Quality

Customers generally express satisfaction with the quality of products. Many reviewers praise the excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy,... See more

Website

Reviewers mention positive feedback about the website. Customers find the website easy to use and navigate,... See more

Based on these reviews

Rated 4 out of 5 stars

The canvas print purchased is beautiful and perfect for our purposes. The only reason for the 4, instead of 5, star review is that on the first order there were "dirt/rub" marks on all 4 corners of t... See more

Company replied

Rated 4 out of 5 stars

Was disappoined when the expected day of delivery came and went. Waited all day. No explanation. Arrived the next day. I also think that maybe two screws/nails would have been helpful. It’s a beauti... See more

Company replied

Rated 5 out of 5 stars

I was excited when I opened the print of Matilda of Tuscany. The quality was even better than I had anticipated. Nice heavy paper, beautiful color, and easy to frame. Used as a prop for a medieval... See more

Company replied

Rated 5 out of 5 stars

Order arrived damaged in transit with FedEx. Emailed customer support with photos of damage. Responded within hours stating a replacement item was being prepared and no need to return damaged item. I’... See more

Company replied


Company details

  1. Decoration and Interior Design Store
  2. Furniture Store
  3. Home Goods Store
  4. Picture Frame Shop
  5. Poster Store

Written by the company

Art.com makes discovering and buying wall art a truly enjoyable experience, offering the world’s largest collection of premium-quality art prints and décor. With millions of wall art prints in every imaginable style—from modern abstracts and photography to vintage posters and classic masterpieces—finding art that perfectly matches your style and space has never been easier. We’ve made it simple to browse by subject, color, room, or artist so you can quickly find the perfect piece for your home, office, or any space you want to transform. Once you’ve found the art you love, we offer handcrafted finishing options that elevate it from a print to a stunning, ready-to-hang work of art. Choose from over 100 custom-crafted frames, hand-stretched canvas prints, durable wood-mounted art, or protective lamination—often for about 40% less than a custom frame shop. Every order from Art.com is backed by our commitment to museum-grade quality, exceptional craftsmanship, and a 100% satisfaction guarantee. Our prints are produced with the finest materials and advanced printing technology to ensure vibrant colors, sharp details, and lasting beauty. At Art.com, we believe that when you find art you love, you love your space even more. That’s why we make it easy, affordable, and inspiring to bring beautiful wall art into your life. Whether you’re decorating an entire home, refreshing a single room, or searching for the perfect gift, Art.com is your trusted partner for art that tells your story.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

I really like the product but I emailed…

I really like the product but I emailed returns three times to ask if I could send back the posters that are the wrong size, ( my fault) and get ones that fit my frames, but no one responded..

March 26, 2026
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Reply from Art.com

I'm truly sorry for your experience. A member of our Customer Care team will be reaching out to assist you. Thank you.

Rated 3 out of 5 stars

Limited Wood Frame Finish

I’m was disappointed to find the limited selection in wood frame finishes.

April 2, 2026
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Reply from Art.com

We truly appreciate your feedback. If you need further assistance, please don't hesitate to reach out to our Customer Care team here: https://www.art.com/help/talktous. Thank you.

Rated 5 out of 5 stars

Quick, Easy, and Quality

Ordering was easy and there was lot of choices for frames or framless. The painting arrived quickly and is high quality. It looks fantastic.

March 26, 2026
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Reply from Art.com

We appreciate you! Thanks for the feedback and for being part of our community.

Rated 5 out of 5 stars

The picture came out wonderful

The picture came out wonderful. It was of my two dogs. One has passed away. I love looking at it to remember him and my current dog when he was a puppy. Thank you!

April 2, 2026
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Reply from Art.com

Thank you for sharing your experience—we value your voice and your business.

Rated 5 out of 5 stars

I am More than Thrilled!

I am Thrilled with the artwork I received! Not only is it beautiful, it is very clear this was professionally done and it looks stunning on my wall! I have purchased through Art.com, three separate times, and have always been more than satisfied and truly happy with each. I Highly recommend Art.com. You will not be disappointed!

April 2, 2026
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Reply from Art.com

Thanks for your feedback! We're grateful for the opportunity to serve you.

Rated 5 out of 5 stars

fast delivery

fast delivery, beautiful color and quality

April 2, 2026
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Reply from Art.com

Thank you! We’re always listening and appreciate hearing from customers like you.

Rated 1 out of 5 stars

I’ve been waiting for weeks for a…

I’ve been waiting for weeks for a refund. I didn’t care for one of the pictures I purchased. I had to return it and then I ordered a different selection. The different selection arrived and I’m happy with it however, I’m still waiting for the refund. It cost me $180 to return that painting. The refund won’t be that much but that’s the least you could do. The return policy here isn’t worth using this company. Terrible! I highly discourage anyone to buy art here

March 26, 2026
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Reply from Art.com

I'm truly sorry for your experience. I see you've already been in contact with our Customer Care team. If there's anything else we can do to help, please don't hesitate to reach out. Thank you.

Rated 5 out of 5 stars

Love it

Love it. The frame is well made

March 25, 2026
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Reply from Art.com

Your feedback means a lot to us—thank you for being a valued customer.

Rated 4 out of 5 stars

Great

The delivery process could have had more transparency + communication, but other than that the experience and poster with frame was wonderful.

March 25, 2026
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Reply from Art.com

Thanks for being part of our community and helping us improve with your feedback.

Rated 1 out of 5 stars

Dark with numerous areas of unprinted…

Dark with numerous areas of unprinted canvas visible. Very poor job

April 1, 2026
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Reply from Art.com

We're very sorry your order didn’t meet your expectations. If you need further assistance, please don’t hesitate to contact our Customer Care team here: https://www.art.com/help/talktous. Thank you.

Rated 5 out of 5 stars

Easy to use the Website.

Easy to use the Website. I was shocked how fast the shipping was!

March 24, 2026
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Reply from Art.com

We’re grateful for your support and appreciate you taking the time to share your thoughts.

Rated 4 out of 5 stars

Prints were lovely

Prints were lovely. Took off one star bc I was surprised it wasn’t glass.

March 25, 2026
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Reply from Art.com

We're always listening and learning—thanks so much for your insight.

Rated 4 out of 5 stars

The art is nice

The art is nice, but the packing was very flimsy. It should be packed to better protect the product.

April 1, 2026
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Reply from Art.com

Thank you! Your feedback helps shape what we do and how we grow.

Rated 5 out of 5 stars

Very nice art piece

Very nice art piece. As described. And quick delivery.

April 1, 2026
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Reply from Art.com

Thank you for letting us know how we’re doing — your feedback makes a real difference.

Rated 4 out of 5 stars

Lots of options

Lots of options, but also repetitive items in the online search.

March 25, 2026
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Reply from Art.com

Hearing from customers like you helps us do better—thank you!

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