Art & Craft Reviews 

Everything went well, I was happy with the lamp I ordered!

Thanks.

this company are lying, stay away from this seller, there is no phone to call and they do not ship as promised

made order Unieke referentie: AC-999035

promised to ship same day if purchased before 6pm, well it is 3 days later and no shipping

Can't get money back for unopened item. Bought a phone over a month ago, and sent it back package unopened. I have proof of delivery. They keep saying they will pay back but don't and it's been over a month since item was sent back. They now say they are very busy. Stay away from them - you have many other better, more trustworthy options out there.

Fast delivery on the next day. However, the TV had to be replaced after six months' usage. The procedure to get a replacement needed nearly four weeks and numerous e-mails to the producer of the TV and the online shop. We have got a voucher for art and craft only, but not reimbursement.

Very bad service, that dont deliver on time, there is not a number to call, and I don’t have my money back yet.

I purchased a fairly expensive product (very good camera and lens) and was worried about delivery and also getting help to secure the promised EUR 200 producer reimbursement on the purchase, but the product arrived safely the very next day as promised and Art & Craft gave good follow-up information to help get my reimbursement, so I am very pleased with this experience.
James

I bought a Samsung television model 65q95t from this store and i notice serious bleeding in the left up corner and in the center. I have photo from the tv that showing the problem and i sent it directly to samsung and they told me that the television has problem. After that i returned the tv but the store doesn't accept this problem and they charged me 160 euro for returning the product in the first 30 days.

Shocking customer service, no refund offered on phone, should have read other reviews. Would not recommend.

Perfect and fast shipping. I got my money back on cashback without problems.

I would NOT RECOMMEND using this organisation for buying a laptop or anything! I spent €2055 on an ASUS laptop in September 2020 and have had nothing but issues with unexpected shutdowns, pop-ups appearing that will not disappear from the screen and only way to get rid of them is to shut down the laptop, continued Windows ''restart'' notifications when I switched the laptop on each morning, numerous laptop resets. So I contacted Art & Craft in October 2020 to request a replacement on this defective laptop, they literally wiped their hand of it and stated I had to contact ASUS! So as a seller they did not help, they panned responsibility and accountability onto the maker and left this task to me the buyer to sort out, remember I had paid €2055 for this so called amazing ‘new’ laptop! I then contacted ASUS, who asked several questions on the issues, emails back (video / photos attached as evidence) and forward, and they then eventually agreed to pick-up the laptop and have it delivered to the AUS.nl people to test. Due to privacy and security, I completed a laptop Windows OS ‘reset’ before the laptop was picked up. This left me with no personal laptop to use. They could have left a temporary laptop with me but did not even suggest or offer this (a very typical Dutch / Belgium non-customer service or focus!) ASUS.nl then did tested and asked no questions on anything such as what software I had installed (only Microsoft Office 2016, and Chrome, nothing else). They stated nothing was wrong with it, sent it back and WOW the same issues occurred again. I then decided to write again to Art & Craft to which I got no help, so went to European Consumer Centre (ECC) and only then did Art & Craft (Crafty is better fitting as a name!). I then had to return the laptop to them to complete tests, again no personal laptop was offered as a temporary solution. Art & Crafty completed test, stating they could not replicate the issues, even with photos, videos etc., and do they think I am doing this for fun, no personal laptop for weeks, spending my time, money on doing this?! I have had 3 ASUS laptops in my lifetime, and never again will I buy an ASUS and never again will I use Art & Craft, I wish I had used Coolblue.nl to buy my laptop because their customer service and attitude has always been amazing for various items I have bought and just went to Art & Craft due to price difference, one of my BIGGEST purchasing mistakes I have made! I have just today 20/5/2021 received the laptop back from Art & Craft, and now I will again have to go through the dramas of setting up, then issues appearing again! So I have been completing this process since October 2020, same issues continue and no one has offered me any compensation, any refund, any new replacement, NOTHING! My frustration is well founded and valid, and after asking for a complaints department from Art & Craft, no details were given, so I am now telling my story and advising you buyers DO NOT BUY ANYTHING OFF THESE COWBOYS, they are scammers, cheats, liars and should not be trading and taking money off customers! DO NOT USE THEM, you have been advised and warned!

Your response below is NOT solving the continued issues, seriously a free repair, WT! You are NOT resolving the issue, you stated you can't fix, can't do anything and sent it back. They had the audacity to state it must be software I installed, again WT! All I have installed is Microsoft Office (used by billions of people around the world!), Avira Pro Security (used by billions of people around the world!) and Citrix Workspace (again used by BILLIONS of people around the world!), so your comment below just highlights to everyone reading this, that you have NO care or consideration for your customers, ZERO want to actually refund me for this defective laptop...your comment is a neon light to everyone stating that if you purchase from Art&Craft(y) we will not help in any way as we now have your money and that's all that we care about. We will pan you off but never offer to refund you, even with videos and numerous photos I took of the DAILY issues I have with the laptop YOU sold me! So get stuffed with your condescending, arrogant reply. Again I state to everyone DO NOT USE THESE THIEVING COWBOYS, read the other reviews about them, there are MANY! I'd be embarrassed to be working for an org like Art&Crafy(y) because you're liars and cheats. People will read your reply and understand you're not too smart with your words, shows a lot about your lack of customer care and concern.

Nice price. Smooth transaction. Fast shipment and on time delivery.

Very well service and competitive prices.

Selling a second-hand product as new is misleading and fraudulent. The product I received had the box plastic seal cut, the product package had small signs of usage as well as the product itself. The product had minor scratches. I didn't return the product because it serves my needs but I am very disappointed by this practice. A product that has been opened and returned by previous customers shouldn't be sold as new but have a price discount as well as additional information to describe the product as USED.

alles is perfect en snel geleverd door een super koerierdienst

Fast shipping
Smooth transaction
Perfect

Product arrived the next day. Quality as expected from the website's description. Easy to assembly. No issues.

One of the best places to get good recommendations and advice. They only provide the best gadgets in town. Look no further, go there and find out the gadgets that suit you best. Don’t be afraid to ask questions!! They will always be there to help.