Art & Soul Reviews 

418
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and unique selection of products, highlighting their excellent quality and appealing nature. People found the online ordering process straightforward and efficient, appreciating the clear descriptions and wide range of items available. Reviewers consistently highlight the super-fast delivery and the careful, secure packaging of their items upon arrival. Many consumers also commend the excellent service and great communication, leading to high satisfaction with their purchases. Overall, people are very happy with the gifts and items they receive, often planning to use the company again.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and accurate... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed and... See more

Quality

People report positive experiences with quality, often noting that products are an exact representation of... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent communication... See more

Order

Customers had positive experiences with their orders, frequently noting the quick processing and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered two bottles of handwash - the Amber Dark Honey & Tobacco and Yorkshire Coast Rock Salt & Driftwood and they arrived very well packed in super fast time. They are so luxurious and smell absol... See more

Company replied

Rated 5 out of 5 stars

This is the second year I've ordered vouchers for an elderly relative. I say this because I've made the same mistake twice and ordered a digital card which they can't use. It was all sorted for me wit... See more

Company replied

Rated 5 out of 5 stars

We have our 55th wedding anniversary soon. My husband has frontotemporal dementia which has its roots in motor neurone disease. He will not remember the anniversary and I bought the painting for bot... See more

Company replied

Rated 5 out of 5 stars

Having now ordered twice from Art & Soul on line, I found the process straight forward. Delivery was very quick and efficient with items packed appropriately for glass items. Would definitely use agai... See more

Company replied


Company details

  1. Gift Shop
  2. Art Handcraft
  3. Outlet Mall

Written by the company

Art & Soul offers a diverse range of Art & Photography, Gifts, Jewellery, Home Fragrance, Greeting Cards, Prints, Bath & Body, Homeware & Stationary for shoppers to buy. By providing permanent, shared retail spaces for artists & makers to display and sell their work in high street locations we provide a unique shopping experience for visitors to our stores in Leeds, Beverley & Hull, Yorkshire. Art & Soul is a growing community of over 300 resident artists and 20,000+ products where shoppers can find something very different to other high street locations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

418 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(418)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent customer service, speedy delivery. Can't wait to order again soon!!

October 15, 2023
Art & Soul logo

Reply from Art & Soul

Thanks for leaving us a review Liv. We look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Fantastic service

Fantastic service; ordered a gift and it arrived very well packaged the next day.

October 16, 2023
Art & Soul logo

Reply from Art & Soul

Thanks you for leaving us a review Nic. We're delighted you were happy with our customer service & hope you love your gift!

Rated 5 out of 5 stars

Great online shop

Great website with lots of choice. Order arrived within timeframe given and packaged well
Will definitely order from this company again

October 7, 2023
Art & Soul logo

Reply from Art & Soul

Hi Michael, the team here really appreciate your review. We're delighted you had a good experience using our online store!

Rated 5 out of 5 stars

Beautiful Individual Items

I have been in the shops and I love all the beautiful individual items so I knew if I ordered online it would be perfect. The bracelet is very pretty and the pulse balm will be useful for my friend. The website was easy to navigate and the items arrived quickly

October 1, 2023
Art & Soul logo

Reply from Art & Soul

Hi Sue, thank you for taking the time to leave us a review. We're really delighted you found something on our online store. We look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Wonderful gifts and art

Wonderful gifts and art. Great service and quick delivery. Can't fault.

September 19, 2023
Art & Soul logo

Reply from Art & Soul

Hi Angela, thanks so much for your review. We're delighted that you are happy with our service!

Rated 5 out of 5 stars

Fast and safe delivery of a fragile…

Fast and safe delivery of a fragile item I bought from Art and Soul. Recommend all round.
There is an extensive range of crafter’s makes to choose from, so have a look 👍

September 19, 2023
Art & Soul logo

Reply from Art & Soul

Thanks for leaving us a review Lisa. We now have over 10,000 lovely items for our customers to choose from across our stores - something for everyone!

Rated 5 out of 5 stars

Great products, fast shipping

I ordered cards and a dog bag holder item (plus some wrapping paper).
The items were delivered really swiftly and were really lovely. The wrapping paper was unavailable and the owner emailed me and refunded the amount promptly and kept in touch re this. Will be using again!

September 6, 2023
Art & Soul logo

Reply from Art & Soul

Hi Dianne, thank you for taking the time to leave a review. We're open 24/7 online for you to come back again soon!

Rated 5 out of 5 stars

Just what I was looking for

Easy to order and responded to questions quickly.
Lovely product just what I wanted and altered into landscape as requested. Will definitely buy from again - great gifts

September 10, 2023
Art & Soul logo

Reply from Art & Soul

Hi Michelle, thanks for leaving us this review. We're delighted you got in touch, we're always happy to help you find your perfect gift!

Rated 5 out of 5 stars

Great service, unique gifts

Really happy with my purchase. Arrived quickly and packaged well. Really unusual gift for a friend's birthday and nice to have something hand made and a bit different.

September 3, 2023
Art & Soul logo

Reply from Art & Soul

Hi Lesley, thank you for leaving us a review. We're delighted you found something different with us and we hope your friend loves it!

Rated 5 out of 5 stars

Super independent shop in Hull

Super independent shop in Hull. Have bought things in store and now for the first time online. Super service.

August 21, 2023
Art & Soul logo

Reply from Art & Soul

Thanks for leaving us a review! We're really delighted you've found us online. Why not try our Beverley store too?!

Rated 5 out of 5 stars

Great online sales experience

Great online sales experience - requested a quick processing if possible because of circumstances - came the very next day well-packaged. Thanks!

August 13, 2023
Art & Soul logo

Reply from Art & Soul

Hi Ann, thanks for taking the time to leave us a review. We're so pleased you had a great experience with us and we look forward to welcoming you back again soon!

Rated 5 out of 5 stars

A unique gift

A lovely christening gift. Different from anything I have seen elsewhere. Second purchase of postage stamp art and it makes a unique gift.

August 10, 2023
Art & Soul logo

Reply from Art & Soul

Hi Angela, thank you for leaving us a review. We're really delighted you found a unique gift at Art & Soul.

Rated 1 out of 5 stars

Would not buy from again

Would not buy from again. The photos on the website are not what you receive in certain cases (mine!). I purchased a mug with a mouse, as shown on the photo, or so I thought. What I got was something completely different and their responses were less than favourable. Offered for me to return, but that's not what I wanted. Seems that the item I did want was not in stock. Had they told me that I would have cancelled the order. I definitely would not buy from these people again and definitely would not recommend to friends and family. Be aware. What you see is not what you get.

August 16, 2023
Unprompted review
Art & Soul logo

Reply from Art & Soul

To clarify the situation – a mug was ordered with a clear, short description that read 'A coffee mug, glazed in blue or green with a little mouse on the side or handle'. A mug with a mouse on the handle was received (not something ‘completely different’ as suggested). The customer was not happy with the item so a full refund plus free return was offered. The customer then advised that they would like to order an alternative but would like a discount. 'Even a small discount would be a nice gesture on your part. I am sure you don't like receiving negative customer feedback'. As the item was as described and not damaged or faulty a discount on an alternative purchase to prevent a negative review was not offered.

Rated 4 out of 5 stars

Lovely staff

Lovely staff, lovely store but was a bit disappoined with my terranium. Seemed like more care could have be taken to give it better appeal but still nice enough.

July 17, 2023
Art & Soul logo

Reply from Art & Soul

Thank you for taking the time to leave us a review. Please feel free to return your terrarium to us if you're not completely happy & we'll happily replace it for you.

Rated 5 out of 5 stars

Loved the whole ethos of the place

Loved this shop from the first time we went in. Our new home in Beverley has many stunning prints from Art & Soul and weve had jewellery too.
Whenever friends come we take them to Art and Soul and its always met with a "WOW" usually followed by a purchase from the beautiful collections of prints, paintings, jewellery, arts and crafts etc, all beautifully individually made.
Love the ethos, and really happy to find they have an online shop too.
The staff are welcoming, knowledgeable and go out of their way to help.
Fabulous

July 21, 2023
Art & Soul logo

Reply from Art & Soul

Thank you Julie for leaving us your review. You are the reason that Art & Soul is here so thank you from all our artists, makers and the team!

Rated 5 out of 5 stars

Fab products and customer service

The felt scarf I ordered online is exactly as described. Customer service is excellent - I'd sent an email asking for more photos of the scarf, and I received them at 9am the following morning. I'm delighted with my purchase and I'd happily recommend Art & Soul to anyone.

July 19, 2023
Art & Soul logo

Reply from Art & Soul

Wow, thanks for a great review Grace! The A&S team really appreciate your feedback.

Rated 5 out of 5 stars

Great way to buy interesting items.

Ordered item on line after seeing it in Hull store. Excellent service - received, safely packaged, in the post in 2 days. Kept up to date via email. Some interesting pieces available. Would thoroughly recommend.

July 18, 2023
Art & Soul logo

Reply from Art & Soul

Thanks for your review Elizabeth. The team work hard to deliver the best customer service so we're delighted you're happy! Look forward to seeing you again soon.

Rated 5 out of 5 stars

Will definitely be back!

Well wrapped beautiful items received extremely quickly with free postage! Highly Recommended ❤

July 16, 2023
Art & Soul logo

Reply from Art & Soul

Thanks for leaving us a review Alison & for your recommendation! We're delighted you're happy with your purchase.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look