Absolutely Delighted....not only does my glass art look superb and a focal point of my kitchen but the back up support has been amazing. The team at artdesigna assisted me with a particular delivery s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The picture arrived in perfect condition & was everything I expected it to be. I was surprised that this item shipped from overseas. I may have missed it, but it would be nice to know this upfront.... See more
Absolutely love the artwork we bought for our kitchen. It looks awesome, great quality and as described. In the order confirmation email it mentions it could take up to 2 weeks for delivery, ours arri... See more
I don’t write reviews often but just need to give these guys 5 stars. I’ve been purchasing from this company for the last 2 years from their clocks, metal art, glass art, and more recently their custo... See more
Company replied
Company details
Written by the company
ArtDesigna was formed by a group of artists committed to replacing outdated art concepts with something sleeker, cleaner, and able to survive longer. Today, our ultra-clear glass prints turn ordinary art into high-quality statement pieces that are easy to clean and will survive in your home for longer.
Contact info
Favoritenstraße, 184/2/24, 1100, Vienna, Austria
- +436601581665
- support@artdesigna.com
- artdesigna.com
4.4
Excellent
436 reviews
Replied to 57% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous wall art
Fabulous wall art! These items are done so well. Easy to hang hardware. They look fantastic! We have purchased twice from them and are super satisfied.
April 7, 2023
Unprompted review
Reply from artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
I wasnt expecting the quality very…
I wasnt expecting the quality very high, when i receive my product i and i saw i was very happy. i highly recommend, just received my order and already made anothers thanks for the quality. and i love it.
May 10, 2023
Unprompted review
Reply from artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
We cant stop buying these prints
We cant stop buying these prints, last order put us in double digits! great products, great shipping and packaging! Just need to know how to clean the finger prints off from hanging them
May 4, 2023
Unprompted review
Reply from artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
So many great pictures thank you again
I have bought eight pictures already from you now I bought two more I cannot stop buying the pictures from you because they are so beautiful and glass pictures. Thank you for a great service. Hope to see you again and buy something else in in months to come thank you, Michael Winstone
April 20, 2023
Unprompted review
Reply from artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
Wanted something special and I got it!
I had to get my chosen piece to Portugal and wondered if it would arrive in one piece. Absolutely no need to worry cleverly packed. It’s even nicer than I was expecting, love it. I’m sure it will b a talking point when friends see it. Highly recommend, great service, great product.
April 17, 2023
Unprompted review
Reply from artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
That package is well packed
The company has a great service easy to order and was well packed once up on the wall it has been well admired by my family
April 15, 2023
Unprompted review
Reply from artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
High quality design and production
The quality of the glass and the print are top-notch, the designs are amazing. Their staff was also really helpful during the shipment process and responded fairly quickly. I would definitely buy again, highly recommended.
March 1, 2023
Unprompted review
Reply from artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
Refusal to return items for exchange
I emailed 4 times to return the 7 pieces I ordered to exchange with custom art I wanted to upload as I wasn’t satisfied with the print quality, they responded once, ignoring my question on how to return the items, then subsequently ignored my emails. Conveniently they have no number to talk to anyone directly either. So they totally ruined what could’ve been a good experience.
January 12, 2023
Unprompted review
Reply from artdesigna.com
Dear Goodluck,
Thank you for bringing this to our attention. We understand your concerns regarding returning orders after using them. As per our return policy, we only accept returns for items that are unused and in their original packaging.
We apologize if this policy was not clearly communicated to you earlier. We take responsibility for any miscommunication and would like to make it right for you.
If you could please provide us with your order number and contact information, we would be happy to discuss this further and find a solution that works best for you.
Thank you for your understanding and we hope to hear from you soon.
Sincerely,
ArtDesigna
Love love love our glass art of the…
Love love love our glass art of the tiger, it will look fabulous when we are ready to hang. Well packed for transit, and excellent customer service, answered all my questions prior to buying. Highly recommended for beautiful art works
February 24, 2023
Unprompted review
Reply from artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
Fantastic product!
Quick and efficient service. With any updates given for delivery etc. Contacted them to see if it was suitable for a bathroom and they verified it was within 12hours. Everyone that sees it loves it!
March 22, 2023
Unprompted review
Reply from artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
Finally received my glass frame
Finally received my glass frame. I placed it on the wall and it looked amazing, but I had to momentarily take it down because I thought angle was off. When I tried placing it back up the whole thing shattered! Broke my heart like the glass waaa.
March 11, 2023
Unprompted review
Reply from artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
Delivered wrong painting!
Hi,
I have purchased more than 10 paintings from this company. The most recent purchase was a disaster unfortunately. I bought a trio of paintings one of which broke. I then ordered a replacement and specified the one I needed replaced. They sent me the wrong one and made no effort to rectify their mistake or compensate for it. Very disappointing considering the cost of the paintings.
Thanks,
Anthony
December 8, 2022
Unprompted review
Reply from artdesigna.com
Dear Aderibigbe,
We apologize for any inconvenience caused. We attempted to reach out to you via email in order to resolve the issue, but we have yet to receive a response. If you could please get back to us via email, the problem will be easily resolved.
We look forward to hearing from you soon.
Best regards,
ArtDesigna
The measurement tools were left out of…
The measurement tools were left out of the package. It was hard to put up the picture. Customer Service lied to me about the time of arrival for the picture. It was very frustrating. I ordered this picture on January 7th and didn't receive it until January 23rd.
January 7, 2023
Unprompted review
Reply from artdesigna.com
Hello Dear Dawn,
We apologize for the inconvenience you experienced with your order,
We apologize for the delay in shipping your order. Unfortunately, due to circumstances out of our control, such as shipping and handling, there can occasionally be delays beyond our control. Additionally, we apologize for any inconvenience caused by the fact that we were waiting for you to confirm changes to your order before we could begin the process of printing and adding it to the queue. We shared the due time for shipping after you confirmed your order
We understand your disappointment with the delayed delivery of your order. We sincerely apologize for any inconvenience caused, and we are doing our best to ensure that this type of situation does not occur in the future. If you have any further questions or concerns, please don’t hesitate to reach out - we are here to help. Thank you for your understanding.
Warm Regards,
ArtDesigna
Great experience and great art work im…
Great experience and great art work im blown away.i would like to add ive ordered another piece of glass art today. We put the other up on the wall and they are more than we hoped for they look stunning. I will certainly be telling my friends and family.
February 25, 2023
Unprompted review
Reply from artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
The art work was beautiful value for…
The art work was beautiful value for money and easy installation.
February 21, 2023
Unprompted review
Reply from artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
What a beautiful piece of work
What a beautiful piece of work, surpassed my expectations, every detail very professional. Nothing left to chance, even the wall mounting system is excellent. I'm very happy because it's beautiful, many compliments, and the quality vs price ratio is superior.
February 15, 2023
Unprompted review
Reply from artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
Great choices of pieces with size…
Great choices of pieces with size options on most. The parcel arrived really quickly for international post and were very well packaged.
Both the pieces I ordered are fab. I am so happy with them. The hanging instructions were very easy too, the system being very secure.
Great value for good looking feature pieces.
January 21, 2023
Unprompted review
Reply from artdesigna.com
We can’t thank you enough for your kind words about our product and service. Your review means a lot to us and lets us know we’re on the right track!
We’re very grateful for customers like you and hope you stick with us for years to come
Superb art, good price, high quality
Professional service, with high quality product. So pleased with this purchase - it’s as good as it looks.
February 21, 2023
Unprompted review
Reply from artdesigna.com
We can’t thank you enough for your kind words about our product and service. Your review means a lot to us and lets us know we’re on the right track!
We’re very grateful for customers like you and hope you stick with us for years to come
I have purchased three
I have purchased three. I’m buying some more. My favourite place to buy are work.
January 1, 2023
Unprompted review
Reply from artdesigna.com
We can’t thank you enough for your kind words about our product and service. Your review means a lot to us and lets us know we’re on the right track!
We’re very grateful for customers like you and hope you stick with us for years to come
Fast shipping Beautiful product !!
February 1, 2023
Unprompted review
Reply from artdesigna.com
We can’t thank you enough for your kind words about our product and service. Your review means a lot to us and lets us know we’re on the right track!
We’re very grateful for customers like you and hope you stick with us for years to come
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