What an amazing experience to deal with a customer service from this company! I wish every company was run this way! I received a beautiful mirror and have had nothing but compliments on it! Can’t wai... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The baskets are heavy and well made. But, I purchased them because of the designs shown on the picture. The baskets I received have no or very little geometric design. I bought them for a summer home... See more
Wall baskets arrived very late. When I opened. One of the wall basket was damaged. Tried emailing. No response. Tried messaging through Instagram. No answer. Very disappointed. I bought the... See more
Company replied
These are gorgeous and have been awesome to configure, unfortunately during transit the box was destroyed and the largest one is super bent and warped and is too bent to hang in the wall as it’s curve... See more
Company details
Written by the company
Wicker baskets, wall-woven decors, placemats & trays handcrafted from seagrass, water hyacinth, rattan, and bamboo, all products contain Vietnam's nature and the story behind its people original here.
Contact info
1769 Shipman Dr, San Antonio, TX 78219, United States, 78219, San Antonio, United States
- welcome@arterahome.com
- arterahome.com
3.0
Average
35 reviews
Replied to 38% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's been stuck at the same delivery…
It's been stuck at the same delivery status for almost 2+ weeks now and I tried emailing customer service but they haven't responded. Please process a refund and cancel my order or get it to me ASAP, thank you.
October 2, 2025
Unprompted review
Never received order!
Never received order!! Have tried leaving 10+ emails and no response. It's been over a month and yet I read that many had fast delivery. Customer service is not good and no phone number I could find to call.
September 10, 2025
Unprompted review
Amazing!!!
Amazing!!!! This fan is perfect just what I wanted !. Thank you so much . The quality is great and I love the color.
August 5, 2025
Love my wall display
Love my wall display. Easy to put up. Love how they look and fast shipping!
August 4, 2025
Less than expected
I hate to say that I expected something a little more special/unique for the price.
I love the “story” but feel like these are the same baskets you see in HomeGoods, World Market, even Walmart for far less the cost. I’m disappointed.
July 21, 2025
It's been over 15 days still the packed…
It's been over 15 days still the packed has not arrived on a standard delivery for me.If the delivery is going to be so slow, I will have e to consider before buying from. Artera again
July 21, 2025
I only received half of my order and…
I only received half of my order and have yet to hear back from customer service.
May 20, 2025
NOT WORTH THE RISK
Strongly suggest NOT to buy from these people. Not worth the risk
February 6, 2025
Unprompted review
On time and good product.
August 19, 2024
Reply from Artera Home
Thanks so much for sharing your experience with us. We hope to see you again soon.
What a con
What a con, ordered 3 pairs of shoes which took ages to arrive then sizes wrong. Ordered size 12, two were no more than an eleven and the other a 9. Complained offered 25% refund but could keep shoes. Which are no good. Told cost to return would be higher than refund. Do not buy from this company
June 19, 2024
Unprompted review
Reply from Artera Home
Hello friend,
We feel so sorry for your unhappy experience. However, you might mistake Artera Home to another shop. We do not have fashion section on our site, our product serve home decor only.
We hope you can adjust your review and if you want to explore our category, we offer 15% off on first order.
Regards,
Artera Home Team
Sea grass wall hangings
I ordered the sea grass circle wall hangings and the order came quickly and was packaged nicely. The wall hangings were beautiful and look great in our home.
July 25, 2023
Reply from Artera Home
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. You should tag us via Instagram, we sometime will share our customer's content to spread ideas and inspiration! @arterahome
Support of Vietnamese Artisans
Delivery fine. Product good but not great for the price. However pleased that I could support local Vietnamese artisans.
December 24, 2022
Reply from Artera Home
Hi,
Thank you for your review!
We appreciate your trust and support. In 2023, we will show more of our Vietnamese traditional values. We also guarantee to listen and optimize our products. Looking forward to seeing you soon!
Artera Home Team
arterahome.com
@arterahome
Reply from Artera Home
Thank you so much for this 5-star review, Taylor. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Reply from Artera Home
Thanks so much for sharing your experience with us. We hope to see you again soon.
Excellent customer service
Excellent customer service, I have ordered from them 3 times and love everything. I couldn’t find exactly what I was looking for so I inquired and was immediately given a link to what I was looking for.
August 8, 2022
Reply from Artera Home
Thanks Nicole! We're so grateful knowing our supports help you through. Anytime you'd like :D
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.