Artesta Reviews 

Ordered two prints (portrait oriented). The two prints that arrived were cross sections of the full image and were horizontal orientation.
Logged this through the ‘incident’ form but no response. Tried to email a week later, no response. Messaged ‘hello’ on Instagram to which they responded but when I asked about my issue there was no response

DO NOT USE. Ordered almost 3 weeks ago and nothing has turned up despite the 3-5 day shipping promise. Customer service is non-existent. No one on live chat. I have no idea whether this is a complete scam but wish I’d looked at previous reviews before buying.

Shocking customer service. I am trying to do an exchange and it’s imposible as it does not give me the option to select the right size. I have contacted them and they keep sending the same link and no answer. I have sent an screenshot of what I can see when trying to exchange the product but Hess what…. They keep sending the same link. Does anyone actually work there or is it just a stupid machine sending the same link over and over?

I won’t shop again… STAY AWAY from their rubbish company.

I buy a lot of prints and art as an interiors professional so purchased 2 framed prints. When they arrived, the quality was appAlling. The frames were like cardboard and corners bashed and coming apart. Never have i known a company make life so very diffiCult to return.
They wanted £7-9 postage charge to send 2 awful quality cardboard frames weighing 2 2lbs 40 miles away . No apology. Was referred to sn online form on their website which apparently i had to fill out.
It required inputting my bank details for my refund to be sent to… Great, except it wants an EU bank code which I don’t have. My bank is uk based but international. Website says they’re in London, so Whats all this palaver about?
Finally email ( no) customer service about the problem and get told now i have to email another company. No explanation as to why, who they are, or what im supposed to say.
By now im suspecting this is an elaborate obstacle course designed to make any one seeking s refund give up as too frustrating and confusing.

So, I’ve now emailed their no customer service department the photos of the dents, marks on the cardboard frame as they requested so i can eat for the rest of the month and not pay £9 postage for damaged item.
Ive also emailed this other company. Ive needed 2 valium and downed half a bottle of wine 🍷 to help with the stress, and now…
… they’re completely ignoring me. 🙈
If you want some wall art, Fyi is GREAT, kurious is FANTASTIC and Densiono is EXCELLENT too.
If you want to save yourself ripping your hair out snd wasting your money, Id really recommend you give Artesta a miss, sadly.
Will update if this ever gets resolved which I'm not holding my breath will happen.
Zoe Greenfield

I ordered 1 print. It arrived on time in perfect condition and looks lovely 😍 I am now confident and ready to order my 2nd one 😀

Very quick delivery and great products. Customer Service very efficient and reliable. I’d recommend Artesta! Thanks

I ordered three prints from this company - all portrait in shape
Print one - it was sit was supposed to be except the frame is not holding the backboard in place, the little springs keep popping put and the print looks very wrinkled

print two -it was supposed to be mainly blue with a pink shape at the bottom... it was all blue and wrinkled

print three, was printed landscape cropping through part of the image... and it also was very wrinkled.

Artest agreed to refund the full amount but have solar failed to dose despite telling me they had refunded. When challenged I was told there was a 'techincal issue' and Revolut were not able to process the refund and I should get in touch with Revolut myself.... after threatening to review the situation there was a little further action but still no refund. Extending the deadline one more time until the end of play today before going through my bank to get my money back

I conclusion I would say stay away from this company - they are useless when things go wrong.

quick delivery very helpful on the phone and goods were great
thank you Artesta

Ordered 2 large framed prints for £150. They had not been received after 1 week despite having been "shipped". Only after emailing was I told that the frames were out of stock. I have not received the refund despite being told it has been issued. Do not buy prints on this website.

Bought a large framed print from here last month. Though it arrrived promptly, the quality is absolutely shocking. For the best part £100 I have a flimsy frame (that falls apart) and a print on thin paper that 'waves' under the crap acrylic. The whole thing just looks cheap. Not only that, it arrived partially broken (the frame issue) and upon complaint was sent another - I don't want another I just want my money back but I'm going to presume that's out of the question unless it's at my own expense. Honestly, I know these seem like a bargain but it's all just a false economy - spend a little more and get something you'll be truly happy to hang on your walls.

I wish I had read some of these reviews before ordering.

I ordered a large print and opted for the framed version with mount. The communication and speed of delivery was great, and the item was well packaged on arrival.

However, the mount and backing board are not of sufficient thickness, so there are gaps visible where the mount inner meets the poster. I will have to remove the back, and add additional pieces of card to pad out the back, so when the backing is reapplied, there will be more pressure on the mount to 'seal' the edgeing and remove the gaps
i contacted Artesta about this, pointing out that this was pretty poor and that I shouldn't have to do this, and just got back 'flowery' responses, avoiding my questions and issue and cheekily asking them to let them know how i get on with what I am going to have to do.

Such a shame as they have some lovely prints, and were competitively priced compared to other similar art sites. Next time I will just order the poster and head to Ikea for the frame....but actually will probably give them a wide berth.

I order two pictures from Artesta early in January. Both took far longer than stated to arrive. One picture had minor damage to the poster on arrival which I chose to live with because one has to look reasonably closely to see it. The other was, to all intents and purposes, fine on arrival. Unfortunately, this second picture was destoyed some moments before I decided to write this review. Apparently, it's 'wooden' frame was insufficiently robust to contain the poster, inlay and plastic cover. Thus, it has just splintered into a number of extremely sharp pieces which I have recovered from the bedroom floor, along with the plastic cover, inlay, and - now marked - poster. Given that it is 11:26 pm, I will vacuum the carpet in the morning to remove any residual splinters.

Shockingly bad service, would definitely never recommend! Delivery stated as 2-3 days, order finally arrived 12 days later meaning that I have no gift for Christmas. I would never have ordered from Artesta if I had any idea the delivery times would be so long. Very poor customer service, when I enquired into the lateness of my order, I received very casual and patronising replies with Artesta accepting no responsibility or offering any kind of compensation. A lot of unnecessary stress in the run up to Christmas that I really didn’t need.

Very poor quality frames. The ones from IKEA are much better quality for a fraction of the cost. Tried sending them back but return postage is so high, so not worth it.
Would never buy from Arteta again.

Delivery was prompt and well packaged. However, the frame that the prints came in were shockingly poor quality. It was made of cheap plastic and flimsy wood, like a frame I would buy from a dollar store - even the cheapest frames from Ikea are better quality. The price of a 40 x 50 frame with print was more than 47 euros, which is totally overpriced considering the poor quality of the frame. Ruined what would have been a nice print. I would ask for a refund but it's just not worth the hassle. But I will never buy from them again.

I purchased a print on Friday the 8th of January 2021 and did not receive the print until June 2nd 2021. Just shy of 6 months is grossly contradictory to the stated 3-6 working day delivery time on the website.
It would be reasonable to expect delays in the delivery of this item in the context of Brexit, however I do not feel that a 6 month delay was driven by Brexit.
A positive is that the communication from the company was prompt despite questionable offerings of the cause for a 6 month delay in product delivery.

We had to wait for more than three weeks to receive the print. During this time we were told we would receive a refund yet this didn't happen.

The print, once delivered, is very poor quality. The backing board is not tight to the frame, nor is it secure. It feels as cheap as a standard £2 clip frame. The print has dust inside and the item was poorly packaged. Considering this print was £40 we're very disappointed. Hopefully we can receive a full refund.