Arthurelectrical24hltd Reviews 

Misleading pricing, poor communication and unprofessional conduct.
This was a terrible, stressful experience as only one item was fixed, and the service was deeply unsatisfactory. I contacted them about an electrical fault with two ceiling lights and replacing one additional light elsewhere. From the start, they were eager to come out but didn’t properly listen to what I needed done, or that I’m unemployed and needed clear pricing upfront to budget properly.

It feels like their approach is to quote a low figure to get you to agree, then charge extra once they’re at your home. They state a £57 call-out charge plus labour and materials. In practice, this means you pay £57 just for them to arrive and give you the full price on the doorstep — and if you decline, you still have to pay that £57 fee regardless.

When the electrician arrived, I repeatedly stressed I needed a clear total cost. After receiving a quote, I explained I only had £130, the electrician said , the lowest he could do was £137. I reluctantly agreed saying will try to get extra £7 Then, he said the second job needed 'further investigation' but wouldn’t explain what that meant or what it would cost. At the end, he told me the £137 was for the job only — and the £57 call-out charge was due on top. This was never made clear to me beforehand and I found it extremely upsetting. I noticed he wasn’t paying attention to my explanation and instructions either and did say a couple of time that I already explained this earlier. I gave him £140 and asked him to leave I was so stressed. He took the money and left no invoice or receipt showing what was done or what I had paid.

When I raised this, the manager Andy was extremely rude — he raised his voice, repeatedly insisted the £140 was 'cheap' and fully justified, and the electrician deserves that amount. He talked over me by repeating so I couldn’t explain my points. The whole experience felt dishonest, unprofessional and unethical. He was at my property for just 25 minutes, and only fitted one light — using my drill and the light I’d already purchased myself.

I would urge everyone to approach with extreme caution! I needed an emergency electrician in a Sunday and was told someone would be with me in an hour (this was around 9am) someone eventually turned up at 4 pm!I was told call out was £69 which was not an issue. On arrival they wouldn’t even look at what needed doing without payment in full (I had been without electricity all day) they said a txt would be sent with costs and I had to txt back ‘accept’ before they could begin! Felt SO pressured so paid well over double what the charge should have been! He then did a check and said to make safe was additional cost of £130 per item to make lights safe! Again txt sent and had to agree and do bank transfer immediately before he would do anything! I did check their reviews before contacting and all 5 stars so I assumed trustworthy!!! I then tried to c complain including emails/letters and even tried leaving a review on Google but they won’t publish it!!! I even wrote to the media to raise awareness of this firm. Ensure you have a full breakdown of costs before they even arrive - I paid over double the going cost of repair and they simply don’t respond when you try to raise a complaint!