I love the actual furniture but I HATE how long it takes to get ahold of someone, how long it takes to get your furniture, and there’s never ANY updates for the first like month. It’s been 3.5 week si... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered the amoeba table. The design is beautiful and I'm happy with it overall. However, my first order came with deep scratches on the table, clearly damaged while manufacturing. Customer suppo... See more
Attractive Frame, Disappointing Comfort My overall experience with the purchase of three Alta Swivel Chairs was disappointing, starting with the delivery and culminating in the product itself. Th... See more
I'd say their products are better designed than functional, overall. In our case, we got a couch that looks lovely, but is just not particularly comfortable. I also ordered a desk that wasn't deliv... See more
Company details
About Article
Written by the company
Article makes it easy to create a beautiful space with our collection of stylish, modern furniture and decor.
Since launching in 2013, we've built a collection of unique and durable furniture and decor using high-quality materials. We sell them directly to customers like you exclusively from our website, and deliver them quickly across the US and Canada. This means that we can bring you that beautiful modern furniture and decor at unrivalled everyday value — up to 30% better than traditional retailers.
While we are perhaps best known for some of the internet's favourite sofas (like the Sven and the Timber), our product catalog has you covered — across spaces inside and outside your home. We have stylish, modern options for your living room, dining room, bedroom, home office, entryway, and outdoor spaces.
Contact info
1010 Raymur Avenue , V6A 3T2, Vancouver, Canada
- +1.888 746 3455
- service@article.com
- article.com
2.9
Average
934 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 3% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overall great experience
The quality of the furniture is great. Anyone who has assembled IKEA furniture will find this a cinch. It would have been useful to have a short handled allen key for the work underneath the furniture but overall very user friendly.
May 31, 2024
Disappointed with shipment and Unprofessionalism
I am very disappointed with the service. My order was supposed to be delivered by May 24th. I was given a tracking number as well. I did not get any update until May 27th, My order was cancelled and a new one was created with an expected delivery date of September. The email that was sent for the cancellation was very unprofessional. It said, "Things happen and we have refunded your money, it's that easy."
May 26, 2024
Unprompted review
Reply from Article
Hi Richa,
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had with your order and understand why you’d be disappointed and want to assure you that we have reviewed your feedback with our teams.
We always do our best to offer delivery estimates based on when products should be received, but these can also be subject to changes while in transit. Due to an unexpected closure of one of our fulfillment centers, there was a delay with your order so it was canceled and a replacement order was set-up for you, which unfortunately had a much longer delivery time. We understand that you canceled the order due to the longer delivery date and a refund was issued.
Your feedback is incredibly important to us and we hope to be given the chance to provide a 5-star experience for you in the future and if you have any further questions feel free to email us at service@article.com with the subject “Trustpilot Review” as we’d be more than happy to answer or address concerns you may have.
Thank you,
Deborah
Article
The delivery was so smooth
The delivery was so smooth, the delivery man were very kind and helpful. The product is awesome and worth every penny. Amazing quality.
May 24, 2024
Great company!
The quality of my sofa was excellent and delivery was very professional. Communication was fantastic, as well!
May 24, 2024
The product was exactly as described
The product was exactly as described. Awesome job with the packaging. The chairs arrived super fast! Five stars!
May 24, 2024
Love the communication
Love the communication, fast delivery and efficiency! The tracking feature to see when your delivery associate is on the way is super helpful for real time updates.
May 24, 2024
Great product and customer service
The Sven chair is great and looks even better in person. I had an issue with 1st one and the customer service made it right with no back and forth. Top notch service.
May 13, 2024
Great kitchen stools
Great kitchen stools. We wanted a minimalist look and got it with these stools. Comfortable.
May 8, 2024
Professional service
The guys were on time and handled the shipment carefully and efficiently
May 10, 2024
Quality and Delivery
No way was the product purchased going to damaged in transit as It was so well packaged. Item required minor assembly and instructions were very easy to follow. Quality is great and both side tables look great.
May 3, 2024
Article: the best of everything!
Article: great value, excellent quality, and superior customer service!
We've ordered 3 items from Article and been extremely pleased with all of them. And the delivery service has been above-and-beyond. (It's nice to see Article has their own trucks and crew, rather than a sub-contracted team who doesn't really care)
May 3, 2024
Great chair and very stylish
Great chair and very stylish. It was super easy to put together and it's great looking!
May 1, 2024
Great product
April 29, 2024
Chair is perfect
Chair is perfect - matches the couch we bought at Structube! Delivery was quick and efficient. Very comfortable chair - perfect for curling up with a book by the fire!
May 1, 2024
The delivery staff is extremely…
The delivery staff is extremely helpful, they had called twice before arrival and help assembled 3 pieces of furnitures and set them up! They are efficient, courteous and excellent!
April 29, 2024
BEST customer service of any home furnishing brand.
Amazing company. Quality products, forward design, and good price points. But, the best part is the customer experience. Probably one of the best customer service I have ever had from a home furnishings brand. Bravo. Have ordered twice.
April 26, 2024
Great experience!
Delivery men were very nice and helpful. I love the bench I purchased! Perfect experience!
April 24, 2024
Love my table!
Super fast shipment and wonderful product, the quality is amazing for the best value priced
January 31, 2024
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