Waited a long time for my order. Looking at these Trustpilot reviews got me panicking and I had to jump through some hoops to get to the bottom of it all. There was a problem with Royal Mail wh... See more
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See what reviewers are saying
The drip don’t stop, even in lockdown, and your boy needed a retro Fila jacket to wear around the house to look sick for the pots and pans, and maybe catch the eye of a hot neighbour during the clap f... See more
Company replied
Purchased online, cash out account, no emails from shop, no order number more importantly, no updates at all, this shop have offered zero communication Do better I will be reversing the tran... See more
Company replied
ordered the 27th of Nov, emailed info x 4 times and had one response on the 3rd simply stating to 'bear with' because of black friday. now it appears i'm just being ignored. no tracking number or any... See more
Company replied
Company details
Information provided by various external sources
Offering a unique collection of designer & streetwear brands at unbeatable prices. Stocking various brand names such as Stone Island, C.P Company, Stussy, Ralph Lauren + many more.
Contact info
The Causeway, TW18 3BA, Staines-Upon-Thames, United Kingdom
- 03301330815
- info@artifactsapparel.co.uk
- artifactsapparel.co.uk
2.3
Poor
736 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Artifacts Apparel
Thank you for taking the time to leave us a review, we hope you shop with us again soon.
Smashing!
Smashing. Great quality product, well wrapped and timely delivery. They even paid out honourably on the top cashback which is admirable
May 6, 2022
Reply from Artifacts Apparel
Thank you for taking the time to leave us a review, we hope you shop with us again soon.
Fantastic product made an excellent…
Fantastic product made an excellent present for my son
April 29, 2022
Reply from Artifacts Apparel
Thank you for taking the time to leave us a review, we hope you shop with us again soon.
Very competitive price for a genuine…
Very competitive price for a genuine Kenzo hoodie sent quickly after payment and would use AA again for sure! Thanks.
April 29, 2022
Reply from Artifacts Apparel
Thank you for taking the time to leave us a review, we hope you shop with us again soon.
Very disappointed in articles of clothing
Very disappointed in articles of clothing received.
Have emailed several times, asking to return 3 articles for refund. After several back and forth I have been told “clothing is not supposed to be returned”. Website has return policy. Cheap fabrics, not nearly as cute as shown on site.
April 22, 2022
Unprompted review
Reply from Artifacts Apparel
Hi, I cannot seem to locate any orders or emails under your name. Is it possible this is for another website?
Bought 2 Kenzo T-shirts for my son
Bought 2 Kenzo T-shirts for my son. Was horrified after they went through the wash! They had shrunk, and it was so clear that they were fake as the material went tough too. So unlike genuine Kenzo T’s I’ve bought him in the past. Avoid this company! Really unhelpful when I contacted them too - giving it the same old ‘we have paperwork to prove they are real’ - absolute bull.
April 19, 2022
Unprompted review
Reply from Artifacts Apparel
All our stock is 100% authentic. We cannot accept returns of clothing which was purchased over 4 months ago like any other retailer. We have a 30 day return policy.
Misprinted image... real??
I bought Fiorucci T-shirt and the image of the Angel was not on the centre as the image on the website had it. Was really disappointed and now kind of worried that other products I purchased had been real... No answer to email, no phone answer. Sent the product back and Royal Mail proof of signature said the receiver called himself "Covid". I am now very worried if I can even get a refund.
March 18, 2022
Unprompted review
Reply from Artifacts Apparel
Hi, your return has been received and processed. We are very sorry for the mis-print. We buy directly from Fiorucci so will be sending this to them to show the fault. You should see the refund in your account shortly.
Fake clothing x2
I bought a Vivienne Westwood sweatshirt from this company last month for around £100, which is a lot for me to spend on a single item of clothing, but I thought at least I know I'll be buying quality!
When the sweatshirt turned up I could tell straight away from the quality of the stitching (already coming apart before it had been opened) and the cheap material (the plastic, scratchy stuff) it was fake.
I don't know if Artifacts Apparel did this on purpose, but I would warn anyway looking to use this site they do seem to have at least some fake items in their stock.
March 7, 2022
Unprompted review
Reply from Artifacts Apparel
All our stock is 100% authentic and we have paperwork to prove this. I am sorry you feel like the sweatshirt is bad quality, please return this to us for a refund.
NO responce
I am trying the past 2 days to contact with someone to change if is possible my order otherwise cancel it and I got no response.also the phone number they have its out of work. I can't find nowhere my order . I am trying to change something as soon as possible and no one helping me. COSTUMER SERVICE 0%
GUYS DO NOT ORDER, I am afraid that I will neither got my item Nor my money back
March 1, 2022
Unprompted review
Reply from Artifacts Apparel
I can see your order was cancelled and refunded from the email chain. Please note that our office staff work Monday-Friday, 9-5 which is why your email wasn't picked up until the next morning.
Great store for Kenzo Paris authentic…
Great store for Kenzo Paris authentic items as I ordered a T shirt and as promised I received it in 4 days! Excellent packaging and fast delivery! Would definitely recommend Artifacts apparel.
November 29, 2021
Unprompted review
Reply from Artifacts Apparel
Thank you for taking the time to leave us a review, we hope you shop with us again soon.
sent me spam text messages without my…
sent me spam text messages without my consent.
November 25, 2021
Unprompted review
Reply from Artifacts Apparel
We do not send spam messages, the message you received was sent to all customers informing them of our black friday sale. When you made an account on our website, you agreed to this. However, you can unsubscribe to this if you wish. Please contact our customer service team info@artifactsapparel.co.uk
they didnt delivered me my order and stole money
they didn't deliver me my order and when I have asked for getting my money back they did not answer me:C they're thieves or non-professionals
May 25, 2021
Unprompted review
Reply from Artifacts Apparel
Sorry you have not received your parcel, please can you send us your order number to info@artifactsapparel.co.uk so we can rectify this for you.
Okay but not the best customer service
So I ordered a playboy x huf hat; and then I wanted to return the item because I didn’t like the look of it.
Contacted customer service via email to very blunt responses via email.
I then stated that there was a rip in the seal back that happened clearly during transit or in packaging.
The customer service advisor then stated I couldn’t return it back and after email after email pushing it to be sent back they’ve finally agreed to it.
But I’m not happy with the fact I’ve got to pay for my own postage back and they recommended I send the return via Royal Mail when they sent my item via Hermes.
Not very impressed, the delivery was quick and discount offers where great. But service let it down for me so I’m unsure if I’ll be ordering again if I’m quite honest.
May 14, 2021
Unprompted review
Reply from Artifacts Apparel
Thank you for taking the time to make a review. All items must be returned in the packaging as it could add value to the item and show its authenticity. Customers do pay for returns however if you wanted an exchange, we cover the cost. As our products are discounted, we do not cover postage both ways. We advise customers to use Royal mail as this is the easiest way from experience, not all customers have access to Hermes. We hope you do shop again with us soon.
Very pleased with the service I…
Very pleased with the service I received, unfortunately the item I ordered, didn't suit me so I returned it and got refunded without any problems.
Next time I visit I will be confident of making the right choice knowing that the service is top notch.
February 25, 2021
Reply from Artifacts Apparel
Thank you for taking the time to leave us a review, we hope you shop with us again soon.
Reply from Artifacts Apparel
Thank you for taking the time to leave us a review, we hope you shop with us again soon.
Love my Fiorucci T
I love love love my Fiorucci ladies t. I’ve had my eye on one for many months and when I saw it in the sale I bought it straightaway.
I am a uk size 12 and bought the medium in pink.
Arrived within 5 days . Many thanks Team Artifacts Apparel
February 18, 2021
Reply from Artifacts Apparel
Thank you for taking the time to leave us a review, we hope you shop with us again soon.
Reply from Artifacts Apparel
Thank you for taking the time to leave us a review, we hope you shop with us again soon.
Speedy delivery
Speedy delivery. Dealt with return and replacement item in a different size efficiently. No problem at all. All good!
January 25, 2021
Reply from Artifacts Apparel
Thank you for taking the time to leave us a review, we hope you shop with us again soon.
They lost my order and only decided to…
They lost my order and only decided to inform me after several correspondences and 23 days of waiting, would not recommend
January 25, 2021
Reply from Artifacts Apparel
Sorry your order was lost in transit, we have to follow the couriers guidelines and let them investigate before we resend or refund. I can see you have now been refunded for this.
Amazing top - fast delivery
Great site - fast delivery and the shirt was FAB. my son loved it!
January 18, 2021
Reply from Artifacts Apparel
Thank you for taking the time to leave us a review, we hope you shop with us again soon.
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