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Artistly Reviews 1

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TrustScore 3 out of 5

3.2

Music Management and Promotion
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Company details

  1. Music Management and Promotion
  2. Music Producer
  3. Music Publisher
  4. Record Company
  5. Recording Studio

Contact info

3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

No credit for upgrade — support won’t provide manager sign-off

I bought the Commercial licence in July 2025 and now, four months later, I wanted an upgrade and asked Artistly to apply that payment as a credit towards Premium and invoice the difference. Support keeps repeating that there are two purchase routes (buy Commercial + Elite, or buy Premium upfront) but will not apply my prior payment as credit, will not issue a refund (citing a 30-day rule without providing the T&Cs), and will not provide a manager sign-off.

Support’s replies are product descriptions, not a billing policy. I requested a manager review, but received no satisfactory resolution. I’m posting this to warn others and to ask Artistly to clarify their upgrade and refund policy. Revoicer wouldn't have skipped a beat.

November 13, 2025
Unprompted review

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